Get help with your TalkTalk landline and calling features.
I have had no dialling tone on my landline from Sunday 30 November.I have done everything suggested online.I have unplugged everything and plugged back in.I have disconnected other phones.I have tried using just one cordless phone.I have tried using ...
Could it be arranged for Openreach to attend as my landline has become noisy and the phone refuses to ring most times when the line is called. The line is very noisy. I have done the usual of plugging straight into the test port of the NTE5. I have e...
Hi Over the weekend, I have lost the ability to receive or make calls on my landline. Internet appears to be unaffected, so I have done the usual tests - check on the test socket with a wired handset. Fault was checked on the website, and they confir...
Well, it has started yet again, flashing telephone icon on Grandstream unit yet no messages. Same time no incoming voice or outgoing voice. Need to pull power and reboot device to get the voice outgoing and incoming working again but that bl***y ligh...
My brother in the USA gets 'we are not accepting calls at this time' when he tries to phone me. I can phone him. I can receive UK calls.Inbound fault
Using BT6810 and calls are cutting off automatically after about 4 minutes.Why and how to stop this? Seemed to start after recent conversion to full fibre
no out going calls & no incomeing calls
I have been unable to get incoming calls since I moved to TT on 9/7/2025 I have had 3 engineers at my house each giving different stories. I have now been advised by an engineer that it's probably best to cancel my account and open a new one.
I am a new customer, and cannot get incoming calls on my landline
My land line is used by medical professionals etc to call in. In the last few days, two have said that the phone had not been no answered, when I was in all the time. I have now checked and if I call the home landline from my mobile it doesn't ring B...
My landline is not working. Need engineer to fix
I have been unable to make or receive calls for the last three days using my TT VOIP service. Same issue as others have reported in here.
Phone line down for past 2 days, broadband is fine. How do I test the line or get this sorted?
Hello since Saturday I am able to make calls but cannot receive calls. The phone will just continously ring out from the caller's end if someone tries to call me but nothing happens from my side. My internet is fine.
Hi, My internet is working fine but my phone line does not have a dial tone, so I can't call out and when I try to call from my mobile it is permanently engaged. I have logged a fault with support - but it says they cannot find a fault and I have bee...
Charges
Hi all, We are wondering if you could help with an issue we have please.We've had the phone line moved from one place in our home to another but have since noticed there is a black telephone wire hanging in front our bedroom window. We had someone he...
This topic has been covered before and is obviously a known problem but when I called the helpline number the lady I spoke to went away then came back and told me to phone again in 3 days time if the problem persisted. It didn't sound as if anything ...
I found this morning that my landline is not receiving calls. I can phone out. Using my mobile the call does sound as if it is calling but the phone does not ring. Dialing 1471 it does say that I was called.
Hi last week I had a problem with noise and crackle on my land line . Open Reach done some work on it , I was disconnected for about 5 hours and all seemed ok afterwards ,but now nobody can ring through to me , they hear a ringing tone but in my hous...
As above. I rarely use the landline so don’t know when it started but noticed it yesterday. I replaced the phone today but still the same problem. There’s no dial tone and my new handset shows “line in use” if I try to dial ( the old one wasn’t so so...
Please can somebody help.Since yesterday, our landline is dead. We are unable to dial out or receive calls. I have plugged in a conventional phone and the problem is the same. There is no dial tone when the receiver, on the conventional phone, is pic...
MorningHave dial tone, but when calling out just get engaged tone. When dialling in from a landline callers get engaged tone and from a mobile a message " unable to connect, try later." Did online chat Friday, the agent apparently carried out some li...
I'm doing this for my elderly next door neighbour.She is with TalkTalk but only has a traditional landline phone. It is dead.She has been with Talk Talk for several years now and never had broadband. I have gone online for her and logged an account. ...
Hi, People (calling me) have reported they are having issues when calling me - they have to keep trying to eventual get connected.