Get help with your TalkTalk landline and calling features.
Two months ago our landline stopped ringing when there was an incoming call, which I first noticed on 14 Jan and which I first reported to Talktalk on 27 January. Incoming calls reach the line but no ringing signal is generated. If the handset is lif...
Hi,We have had a few people tell us that they have tried ringing and they hear the ringtone and we never answer, i tried it with my mobile and it told me that we are not accepting incoming calls ? we are on full fibre and i have tried the copper sock...
Last week my landline and many others within the village of Wootton Wawen found that they could not send or receive calls on their landline and we have subsequently been told that Openreach will not repair this until 20th February 2026.Many of the lo...
I spoke to your team yesterday about an ongoing fault with my landline, where I cannot make or receive calls on my copper landline. The chat culminated in your team telling me that you had checked and I would be getting a call from your Complaints Ma...
I have had a Full Fibre 150 with VOiP contract since December 2023. It was not until September 2025 that, after over 32 hours of contact with numerous TalkTalk agents, I was informed that VOiP was unavailable in my geographical area. In the last 12 m...
That is swearing by the way. Turns out the Grandstream is locked to the TalkTalk router!!!!!! So failed telephone port on my Hub 3, a now totally failed router (Hub 3) and now because the Grandstream is TalkTalk locked to it's own router as well, it ...
Driving me mad. Call landline from mobile and you can hear the ringing in the mobile, but the landline does not ring, yet I can pick up the landline and call outbound!!! This is plugged into the Grandstream ht801. Pull the cord from the 801 and reins...
I have had no dialling tone on my landline from Sunday 30 November.I have done everything suggested online.I have unplugged everything and plugged back in.I have disconnected other phones.I have tried using just one cordless phone.I have tried using ...
Could it be arranged for Openreach to attend as my landline has become noisy and the phone refuses to ring most times when the line is called. The line is very noisy. I have done the usual of plugging straight into the test port of the NTE5. I have e...
Hi Over the weekend, I have lost the ability to receive or make calls on my landline. Internet appears to be unaffected, so I have done the usual tests - check on the test socket with a wired handset. Fault was checked on the website, and they confir...
Well, it has started yet again, flashing telephone icon on Grandstream unit yet no messages. Same time no incoming voice or outgoing voice. Need to pull power and reboot device to get the voice outgoing and incoming working again but that bl***y ligh...
My brother in the USA gets 'we are not accepting calls at this time' when he tries to phone me. I can phone him. I can receive UK calls.Inbound fault
Using BT6810 and calls are cutting off automatically after about 4 minutes.Why and how to stop this? Seemed to start after recent conversion to full fibre
no out going calls & no incomeing calls
I have been unable to get incoming calls since I moved to TT on 9/7/2025 I have had 3 engineers at my house each giving different stories. I have now been advised by an engineer that it's probably best to cancel my account and open a new one.
I am a new customer, and cannot get incoming calls on my landline
My land line is used by medical professionals etc to call in. In the last few days, two have said that the phone had not been no answered, when I was in all the time. I have now checked and if I call the home landline from my mobile it doesn't ring B...
My landline is not working. Need engineer to fix
I have been unable to make or receive calls for the last three days using my TT VOIP service. Same issue as others have reported in here.
Phone line down for past 2 days, broadband is fine. How do I test the line or get this sorted?
Hello since Saturday I am able to make calls but cannot receive calls. The phone will just continously ring out from the caller's end if someone tries to call me but nothing happens from my side. My internet is fine.
Hi, My internet is working fine but my phone line does not have a dial tone, so I can't call out and when I try to call from my mobile it is permanently engaged. I have logged a fault with support - but it says they cannot find a fault and I have bee...
Charges
Hi all, We are wondering if you could help with an issue we have please.We've had the phone line moved from one place in our home to another but have since noticed there is a black telephone wire hanging in front our bedroom window. We had someone he...
This topic has been covered before and is obviously a known problem but when I called the helpline number the lady I spoke to went away then came back and told me to phone again in 3 days time if the problem persisted. It didn't sound as if anything ...