Inbound calls not ringing

[MSF1951]

Calls to my landline are not being received. Telephone is not ringing but it does light up. I have checked the ringer volume is turned up and does still work in the Settings of the handset.

If I answer when I see the phone light up, the call does not connect. Neighbours in this street have reported the same problem.

[Debbie-TalkTalk]

Hi MSF1951

Alternatively if you could test your phone on a friends/family members line?

The next step following this will be an Openreach engineer visit.

[MSF1951]

I do not have another phone to test unfortunately. The current one is only a couple of months old.

I think it is significant that my neighbour has exactly the same problem - and they have a new-style socket.

Fortunately, we now rely mostly on mobile phones but it is inconvenient for the few people who like to call our landline.

[Debbie-TalkTalk]

Hi MSF1951

Thanks for updating your Community Profile.

The line tests are clear - no faults detected.

Have you tested with a different phone at the test socket?

[MSF1951]

Thanks @Debbie-TalkTalk  - I have added the detail.

[Debbie-TalkTalk]

Hi @MSF1951 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[MSF1951]

I should add that I tried to get help via web chat bout had to give up after waiting 20mins without a reply.