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Home Phone

Get help with your TalkTalk landline and calling features.

Forum Posts

crackling line

Reported 23 Feb still unresolved crackling phone line. No correspondent sinceSpent over an hour messaging first to admin then passed over to a so called technical personAt the end asked me to give them a good mark for their service. What a JokeI will...

Landline crackling noise, cause unknown

Help! TalkTalk Community superstar help required. My landline has a continuous crackling noise, it can be heard from the test socket of an Openreach Master Socket 5C. It has been heard by an Openreach engineer who could not explain the continuous cra...

Crackling on landline confirmed using TalkTalk tools

There is crackling on the landline, running a TalkTalk test confirms this and a reference is generated. The recent visit of an Openreach engineer confirmed the crackling in on the line not in my head. At the start of the month this crackling overwhel...

phone line test saga

Someone recently said they could hear interference noise when they phoned me on my landline. Today I thought I would test my phone line and your system reported back 'we think there is an issue with your line, run a line test. 10 minutes later I rece...

Giraffe by Wise Owl
  • 231 Views
  • 3 replies
  • 2 like

home phones

REMOVED engaged all the time noises on line incoming and out going not working

Home phone

Had problems with constant noise on the line sometimes complete silence, had two engineers out both said there was a fault outwith the house, but TaltTalk appear to ignore this and say the fault is fixed. It is not. Spent 4 hours "chatting" with some...

Rondo2 by First Timer
  • 174 Views
  • 4 replies
  • 0 like

Can not report a fault on my landline

I can not find a way of reporting a fault on my landline - the "ChatNow" option does not work and I can not find any email or phone contact numbers to report it to. What are my options?

VicB322 by First Timer
  • 191 Views
  • 3 replies
  • 0 like

Landline phone issues/interference for 4 weeks!

Hi, I first reported an issue to TalkTalk about my landline phone over 4 weeks ago (terrible interference/crackling sound on dial tone & in chat) and despite online chat with an agent, a visit by an engineer, and another chat with an agent last week ...

Crackling on landline, broadband totally OK

Hi, When I pick up the phone the dial tone has a loud crackle, which interestingly seems to go when the call is connected. After a call the crackle has gone from the dial tone, but comes back after a couple of minutes of non use. I did run the online...

Qwghlm by Whizz Kid
  • 5813 Views
  • 89 replies
  • 0 like

Landline fault (ongoing)

Hi, I have an intermittent fault with my landline in that incoming calls seem fine at my end, but occasionally the caller reports there is a lot of noise coming through. I have reported this several times, and last June an engineer called to run some...

Floydoid by Chat Champion
  • 350 Views
  • 2 replies
  • 0 like

No Phone Line/Crackling For Over A Week

Hi. Have tried different adapters, a different cordless phone, have tried all sockets, master socket and still crackling. Cannot receive calls either as if our home phone number was to be rung it sais line busy. Have checked everything inside the hou...

Dan2008 by Conversation Starter
  • 602 Views
  • 7 replies
  • 0 like

Loss of landline

My landline is currently not functioning for incoming/outgoing calls. The line is very noisy (hums, crackles) but internet connection appears to be unaffected. Had an Open Reach engineer here early July for a different issue but while here fitted a n...

csqwared by Conversation Starter
  • 1232 Views
  • 16 replies
  • 0 like

Phone rings but cannot answer or make calls

Yet again there is a fault with our landline. I cannot make calls and incoming calls ring and then switch to a distorted ringtone. I have used the line test to confirm that the fault is once again between the exchange and my house and am told that an...

Pal353 by Super Duper Contributor
  • 391 Views
  • 3 replies
  • 0 like

No Dial Tone

Hi and thanks in advance for your assistance. I have no dial tone on my home phone, just white noise. I have tested the line via the fault finder (Fault reference number REP-13086580) which asked me to contact TalkTalk by clicking a button link. Unfo...

upnorth2 by Chatterbox
  • 624 Views
  • 6 replies
  • 0 like

Landline fault

I am currently unable to make or receive calls.Broadband is unaffected.Connection is via BT Mk2 Master Socket.With lower faceplate removed and just a BT Duet 210 phone connected ;No dialtoneBuzzing, crackling and cyclical noiseIn bound calls fail - u...

csquared2 by Conversation Starter
  • 470 Views
  • 4 replies
  • 0 like

Detection of Master Socket Fault

Hi, I have intermittent crackling of the phone line (it’s been so bad that people can’t hear me but it currently sounds like a faint hum to myself and callers) and my broadband is dropping out. Today, via live chat a live line test was run and the re...

Frank46 by Team Player
  • 1422 Views
  • 16 replies
  • 0 like

Landline Fault

I recently returned home (after being away for a short while) to discover that there is a fault with my landline, which may have been running for a couple of months. I checked and found I cannot make outgoing calls (the handset displays the message '...

cfam1 by Conversation Starter
  • 1179 Views
  • 12 replies
  • 0 like

Landline has intermittent bad reception

Recipients of calls from or to my landline get very bad crackling and hissing and I have to ring them from my mobile.Problem has been ongoing for about 6 months. Using online tests frequently indicates a problem with the landline which shows up as be...

CBeaze1 by Popular Poster
  • 545 Views
  • 5 replies
  • 0 like