Home landline not working correctly

[igmit]

High amount of noise nearly drowning out dial tone.
Cannot dial out.
Phone rings once on incoming call then stops, when phone is picked up can only hear dial tone.
NTE 5C MK 4 main telephone socket, all testing done from the test outlet within NTE 5C MK 4.

[Chris-TalkTalk]

That's great igmit, thanks for letting me know 🙂

Chris

[igmit]

Problem sorted by Openreach engineer, all well within the quoted timeframe. Can’t grumble at that service.

Many thanks. 

[Chris-TalkTalk]

No problem 🙂

[igmit]

Thanks Chris, Just had a text saying there going to investigate.

Regards igmit

[Chris-TalkTalk]

Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[igmit]

Many thanks Chris, Is there a timescale for this or do we wait for Openreach to get in touch?

[Chris-TalkTalk]

Line test is still failing but for a different reason so I'll log this out to Openreach for further investigation.

Chris

[Chris-TalkTalk]

OK, thanks 🙂

[igmit]

🙈Give me 2-minutes. I will re-connect then at 15:30

[Chris-TalkTalk]

Apologies, I was waiting for you to confirm that it's connected to the test socket. If it's still connected I'll do the test now

Chris

[igmit]

Hope you did the test Chris, as I needed to re-assemble the NTE 5C MK 4 to get my internet back 😉

[Chris-TalkTalk]

Thanks 🙂

[igmit]

Will do, give me 2-minutes.

[Chris-TalkTalk]

OK thanks. Would you be able to connect the telephone to the test socket again and I'll run the test again

Chris

[igmit]

Not at the moment. Internal wiring is back connected.

[Chris-TalkTalk]

Line test is picking up a potential problem. Is your telephone currently connected directly to the test socket?

Chris

[Chris-TalkTalk]

Thanks. I'll take a look at this now and get back to you.

Chris

[igmit]

Community Profile updated.

[Chris-TalkTalk]

Hi igmit,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris