Callsafe
I've clicked the 'switch callsafe on' button in my account and got the green message saying it is active but it is still showing as off? sorry forgot to say still showing as off after a lot more than several minutes.
Forum Posts
incoming calls are being blocked.
I have call safe or at least I did. I was waiting for an important call at a particular time but my phone did not ring, only missed call showed on my phone, TWICE. I used to answer a call from an unknown number and Talk Talk would monitor the call an...
Cannot turn off call safe
despite logging into my account several times over the last three weeks and clicking on the ''manage'' button to turn off call safe......IT WILL NOT TURN OFF / DEACTIVATE !! Help please !!
Cancelling Callsafe
Hi,I've been trying to cancel Callsafe before the charges start, following the instructions sent in the TT email. It isn't showing on my list of boosts, so I can't do it online, but I definitely have it. Can you cancel it for me please?
Cannot Receive or Make Calls
18:40Think I've tried most of the self help suggestions! since 10:30 15-12-25How long will I have to wait for a fix???PS I note that Call Safe has reappeared on my account - just in time for TT to charge me £1/month for (what was) a free service.
Callsafe cancel
Hello, I can't cancel callsafe via the website. Can you cancel it for me please.Phone number in profile. Thanks, Andy
Cannot cancel callsafe because page says oops
I want to cancel callsafe before you start charging, and anyway I don't even have a landline phone anymore. But when I go to the link, it says 'oops page missing'. Please help.
CallSafe cannot cancel in My Account page gives OOp's doesn't work
Following your email I tried to cancel CallSafe in My account because I almost never use my landline. The account management page for CallSafe does not work it states OOp's not working and getting nowhere on other pages.
CallSafe can you turn it off
Hi Can you turn off CallSafe as I cannot on my account. As you are going to charge £1 a month and it's not working anyway. CallSafe isn't available with Digital Voice You currently have Digital Voice, which uses your broadband connection instead of a...
Cancelling Call Safe?
I had an email today about the notification that TalkTalk are going to start charging for this service. I never use the phone, so I tried to disable the Callsafe feature as the instructions on the email. However, there is no option for Callsafe or to...
Callsafe disable and removal
Hi trying to disable callsafe from my account but when going to manage callsafe and clicking manage on callsafe status. It sends me to a page displaying Oops! Let's get you back on course... Please can support disable callsafe and remove from my acco...
call safe
Hi i am trying to turn off call safe due to the fact we are missing important calls from doctors surgery and dentist appointments and a few others i have tried all the ways listed on talk talk but i just keep getting the message that some services ar...
Unable to activate CallSafe
My elderly mother has been diagnosed with dementia and cannot deal with random unsolicited phone calls any more. I followed the instructions on how to activate the CallSafe feature via the online account, but all I get is a page that unhelpfully says...
Call Safe refusing to activate
I have the same problem with Call Safe (which previously worked OK) ever since I re-contracted on May 7th 2025 and have been going around in circles with TalkTalk support and the problem never ever gets resolved. Also, adding or removing a boost then...
CallSafe problem (aleady escalated CMP-832408 [ET-1072548])
Hello,I have been chasing CallSafe problem for 2 months. My problem has been escalated a couple of times but no resolution. I lost access to Community so didn't see that others have similar problems. MyAccount claims CallSafe is active and 1472 answe...
CallSafe de-activated after reinstatement of Caller Display
On 15/4/25 I was upgraded by TT Loyalty from Fibre 65 VOIP to Fibre 150 VOIP. The upgrade caused my Caller Display to de-activate. After contacting Customer Service, my Caller Display re-activated on 20/4/25, however, at the same time, my CallSafe (w...
change landline number
I need to change my landline number as I keep receiving recorded message at least 4//5times a week this has been going on for about 3 months. It is an International Banking company. I am main carer for my husband we are both 82 and this is upsetting,...
My Callsafe facility has disappeared from My Account
My Callsafe facility has disappeared from my My Account and today, a couple of callers calling me from numbers that I had previously Callsafe-authorised, have had to go through the authorisation process again to get through to me. FYI, the Callsafe f...
CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice
I've just moved from a copper landline to Digital voice and full fibre. I had a list of blocked numbers that I could add to simply enough via the phone on the old landline but... When I try to activate CallSafe to give me a similar service via the vo...
Manage callsafe
Hi, Has anyone any idea on how to manage callsafe via my account ? I just can't find the manage callsafe link, it was there awhile back but not now !
Callsafe not working since phone line became over Internet
Can anyone help with this? I had Callsafe turned on and it worked fine, then Talktalk changed my landline to a digital line (?) And now it no longer works. I'm receiving lots of spam calls and my wife gets extremely upset by them. We are 86 years old...
Landline not ringing when caller uses call screening service
Caller rings our number but is cut off before they get the option of pressing hash and recording their name
Callsafe
Why is my callsafe status on my account saying its off , butwhen incoming callers are still being asked to say your name and press hash
Call safe not in my account got digital line
Call safe not in my account got digital line.
CALL SAFE INACTIVE
Since adding the message service to my VoIP landline phone, Call Safe has stopped working. I've tried activating the service on my phone without success and I'm receiving lots of spam calls. Any assistance would be appreciated.