Get help with your TalkTalk landline and calling features.
Hi i am trying to turn off call safe due to the fact we are missing important calls from doctors surgery and dentist appointments and a few others i have tried all the ways listed on talk talk but i just keep getting the message that some services ar...
My elderly mother has been diagnosed with dementia and cannot deal with random unsolicited phone calls any more. I followed the instructions on how to activate the CallSafe feature via the online account, but all I get is a page that unhelpfully says...
I have the same problem with Call Safe (which previously worked OK) ever since I re-contracted on May 7th 2025 and have been going around in circles with TalkTalk support and the problem never ever gets resolved. Also, adding or removing a boost then...
Hello,I have been chasing CallSafe problem for 2 months. My problem has been escalated a couple of times but no resolution. I lost access to Community so didn't see that others have similar problems. MyAccount claims CallSafe is active and 1472 answe...
On 15/4/25 I was upgraded by TT Loyalty from Fibre 65 VOIP to Fibre 150 VOIP. The upgrade caused my Caller Display to de-activate. After contacting Customer Service, my Caller Display re-activated on 20/4/25, however, at the same time, my CallSafe (w...
I need to change my landline number as I keep receiving recorded message at least 4//5times a week this has been going on for about 3 months. It is an International Banking company. I am main carer for my husband we are both 82 and this is upsetting,...
My Callsafe facility has disappeared from my My Account and today, a couple of callers calling me from numbers that I had previously Callsafe-authorised, have had to go through the authorisation process again to get through to me. FYI, the Callsafe f...
I've just moved from a copper landline to Digital voice and full fibre. I had a list of blocked numbers that I could add to simply enough via the phone on the old landline but... When I try to activate CallSafe to give me a similar service via the vo...
Hi, Has anyone any idea on how to manage callsafe via my account ? I just can't find the manage callsafe link, it was there awhile back but not now !
Can anyone help with this? I had Callsafe turned on and it worked fine, then Talktalk changed my landline to a digital line (?) And now it no longer works. I'm receiving lots of spam calls and my wife gets extremely upset by them. We are 86 years old...
Caller rings our number but is cut off before they get the option of pressing hash and recording their name
Why is my callsafe status on my account saying its off , butwhen incoming callers are still being asked to say your name and press hash
Call safe not in my account got digital line.
Since adding the message service to my VoIP landline phone, Call Safe has stopped working. I've tried activating the service on my phone without success and I'm receiving lots of spam calls. Any assistance would be appreciated.
On Saturday, I have dialled 1472 and pressed 1 to activate Call Safe. However, when I dialled 1472 later that day and yesterday & today, nothing different happens. So I cannot 'block' any numbers. PLease activate this feature. XXXXX PHONE NUMBER remo...
As per title Says wait a few minutes but still not off I dont even think it was turned on by any user my end . Got a cryptic mail yesterday saying something had changed on the account as per last time when this all had to be reset talktalk end to fix
How do callsafe screened call and voicemail co-exist? i.e. does screened caller get to leave a message?
How do you turn this off.I have been into My Account, Manage Add ons, but there does not seem to be any entry on the schedule for Services - Boosts & Features, for Callsafe.
I'm thinking of activating Callsafe as the number of scam/spoof calls on the landline is increasing. My question is, will my contacts list be recognised or will I have to manually enter all the numbers to the approved list? (This could be quite a tas...
Hello....I've used CALL SAFE on my landline for a long time without problem.When someone 'unknown' calls, they have to identify themselves. I can then accept or reject.However, on a recent call I was expecting, I accepted but heard nothing more at th...
I want to blocked the last caller from my landline but the talk talk numbers showing on line say it is not available.
I got a scam call this morning and I wanted to add it to my large block list using the 14258 as I did with all the others. It doesn't work any more, I just get the message 'Sorry, the service requested is not available. Thank you for calling'. Being ...
Keep having this call don’t know who they are
Hi there. I have recently had 2 scam calls that have come straight through to the phone without any announcement and I have a safe callers list set up. Can you help me to re-check any settings ? Thanks Pwillia251
I am receiving a lot of spam calls .Call safe is not working. I keep trying to switch it on. It just says “it may take several minutes to switch on” but never switches on.