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Home Phone

Get help with your TalkTalk landline and calling features.

Forum Posts

Safe callers list

Hi there. I have recently had 2 scam calls that have come straight through to the phone without any announcement and I have a safe callers list set up. Can you help me to re-check any settings ? Thanks Pwillia251

Call safe not working

I am receiving a lot of spam calls .Call safe is not working. I keep trying to switch it on. It just says “it may take several minutes to switch on” but never switches on.

Janor by First Timer
  • 270 Views
  • 11 replies
  • 0 like

Callsafe no longer working

I have received two calls on my landline today where the numbers are neither on my safe list nor have been screened by me. I see that this issue has recently been reported by others so can you please check my line and resolve the problem. Callsafe is...

Call safe not working

For the last 24 hours I have recieved spam phone calls. I havn't had this for years as I have call safe. I have checked call safe and it is on, but clearly not working. I used to get the message about approving the caller. These spam callers are comi...

Callsafe no longer stopping sales and scam calls

For the last couple of days we've been getting calls from salesmen and women which come straight through without being intercepted by Callsafe. I've "typed" 1472 and then 1 on my handset to try and reactivate Call Safe, but to no effect. Can anyone h...

Nunoo by Team Player
  • 159 Views
  • 5 replies
  • 0 like

Call Safe no longer blocking

Just renewed my package with TalkTalk and since then my CallSafe has stopped blocking unknown calls. Checked my account and callsafe is still enabled. I don't want to turn it off and back on as it will lose two years worth of data...Any other suggest...

Pww1955 by Popular Poster
  • 275 Views
  • 8 replies
  • 1 like

Vulnerable neighbor without phone

My neighbor has lost the ability to call out, it tells her to go onto talk talk website but she does not have any way to do this. I'm very concerned as we had to break into her property at the weekend because she had fallen. She needs a way to contac...

nrosko by First Timer
  • 152 Views
  • 2 replies
  • 0 like

Call Safe - Trying to see recent calls

Help says - Choose the Recent calls tab on the call safe page. You can view a history of calls from the last 35 days.When I look at my Call Safe page there is not a Recent calls tab.

Tel50 by Popular Poster
  • 240 Views
  • 2 replies
  • 0 like

call safe

i am trying to switch off call safe but it does not allow me. The message says it will be turuned off in a few. minutes but it doesnt work.

girishah by First Timer
  • 183 Views
  • 1 replies
  • 0 like

Call safe and caller id not working

After renewing Contract Call safe and Caller id not working. spent about 3 hours on line yesterday with the technical helpline . complete waste of time as no one can switch it on. It worked before I renewed contract. I have about another 7 days to Ca...

Janor by First Timer
  • 377 Views
  • 3 replies
  • 0 like

Callsafe

Anybody know how to turn on Callsafe? The option is no longer available through my account settings and when I enter 1472 from my phone, I'm told to go to my online account.

teresac by First Timer
  • 241 Views
  • 2 replies
  • 0 like

Caller ID

My Caller ID isnt working, I go online to reset it but it doesnt stay on. It has worked for many years and now its not staying on my account ! anyone else experienced this?

turn premium rate numbers back on

A few years ago I turned off 'premium rate' calls from the settings page on my account on the talktalk website.I now want to turn it back on again so I can use premium rate calls but I cannot find how to do this.It is not listed on the settings page ...

harveycatt by Conversation Starter
  • 397 Views
  • 3 replies
  • 0 like

Phone abuse to an elderly customer

I'm trying to help an old lady that has had enough of rogue/scam phone calls pretending to be a bank... She doesn't have a clue about IT type things etc. She is on the verge of leaving TT just so she can get a new land line number. What can be done ?...

CallSafe not working

Hi,I turned on CallSafe a few weeks ago but I don't think it's working as scammers are still getting through to me directly when I answer the call. When the landline rings I'm not getting any message asking if I want to let the caller through or not....

DrStrange by Conversation Starter
  • 834 Views
  • 6 replies
  • 0 like

Missed calls scam?

Since being migrated from Shell Energy a few days ago we keep getting calls allegedly returning ours when we haven't rang them - scam or Talk Talk fault?

Key001g by First Timer
  • 496 Views
  • 2 replies
  • 0 like

callsafe

how can i see a list of approved numers

mikom by First Timer
  • 387 Views
  • 2 replies
  • 0 like

Resolved! Callsafe not turning on. Appalling chat customer service again

Says its turned on when you hit the button on web and wait a few minutes . Doesnt turn on. Also tries 1472 Spent hours on chat support . Told its actually a couple of hours then 24 hours to work and is still not on and no reason why its so problemati...

jon1967 by Conversation Starter
  • 1723 Views
  • 16 replies
  • 0 like

Call Safe

My Call Safe has stopped working and I get scam callers getting through. I have tried turning it on via the website and from the phone with no joy. After two separate online chats where I was promised the problem would be resolved which it wasn't I w...

mandrews by Popular Poster
  • 3228 Views
  • 26 replies
  • 0 like