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Home Phone

Get help with your TalkTalk landline and calling features.

Forum Posts

CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

Hello,I have been chasing CallSafe problem for 2 months. My problem has been escalated a couple of times but no resolution. I lost access to Community so didn't see that others have similar problems. MyAccount claims CallSafe is active and 1472 answe...

hughg1 by First Timer
  • 150 Views
  • 5 replies
  • 0 like

CallSafe de-activated after reinstatement of Caller Display

On 15/4/25 I was upgraded by TT Loyalty from Fibre 65 VOIP to Fibre 150 VOIP. The upgrade caused my Caller Display to de-activate. After contacting Customer Service, my Caller Display re-activated on 20/4/25, however, at the same time, my CallSafe (w...

aa2000 by Enlightened One
  • 152 Views
  • 6 replies
  • 0 like

change landline number

I need to change my landline number as I keep receiving recorded message at least 4//5times a week this has been going on for about 3 months. It is an International Banking company. I am main carer for my husband we are both 82 and this is upsetting,...

My Callsafe facility has disappeared from My Account

My Callsafe facility has disappeared from my My Account and today, a couple of callers calling me from numbers that I had previously Callsafe-authorised, have had to go through the authorisation process again to get through to me. FYI, the Callsafe f...

aa2000 by Enlightened One
  • 664 Views
  • 32 replies
  • 0 like

Manage callsafe

Hi, Has anyone any idea on how to manage callsafe via my account ? I just can't find the manage callsafe link, it was there awhile back but not now !

davidl1 by Super Duper Contributor
  • 334 Views
  • 7 replies
  • 0 like

Callsafe not working since phone line became over Internet

Can anyone help with this? I had Callsafe turned on and it worked fine, then Talktalk changed my landline to a digital line (?) And now it no longer works. I'm receiving lots of spam calls and my wife gets extremely upset by them. We are 86 years old...

Deicei by First Timer
  • 202 Views
  • 3 replies
  • 0 like

Callsafe

Why is my callsafe status on my account saying its off , butwhen incoming callers are still being asked to say your name and press hash

Connies by First Timer
  • 123 Views
  • 1 replies
  • 0 like

CALL SAFE INACTIVE

Since adding the message service to my VoIP landline phone, Call Safe has stopped working. I've tried activating the service on my phone without success and I'm receiving lots of spam calls. Any assistance would be appreciated.

Sparta by Participant
  • 542 Views
  • 11 replies
  • 0 like

Call Safe does not Activate

On Saturday, I have dialled 1472 and pressed 1 to activate Call Safe. However, when I dialled 1472 later that day and yesterday & today, nothing different happens. So I cannot 'block' any numbers. PLease activate this feature. XXXXX PHONE NUMBER remo...

Callsafe wont turn off

As per title Says wait a few minutes but still not off I dont even think it was turned on by any user my end . Got a cryptic mail yesterday saying something had changed on the account as per last time when this all had to be reset talktalk end to fix

jon1967 by Conversation Starter
  • 831 Views
  • 6 replies
  • 0 like

Callsafe

How do you turn this off.I have been into My Account, Manage Add ons, but there does not seem to be any entry on the schedule for Services - Boosts & Features, for Callsafe.

Hoddy by First Timer
  • 286 Views
  • 2 replies
  • 0 like

Callsafe

I'm thinking of activating Callsafe as the number of scam/spoof calls on the landline is increasing. My question is, will my contacts list be recognised or will I have to manually enter all the numbers to the approved list? (This could be quite a tas...

NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Hello....I've used CALL SAFE on my landline for a long time without problem.When someone 'unknown' calls, they have to identify themselves. I can then accept or reject.However, on a recent call I was expecting, I accepted but heard nothing more at th...

kwilsaint by Conversation Starter
  • 1502 Views
  • 17 replies
  • 0 like

talktalk last caller barring 14258 not working

I got a scam call this morning and I wanted to add it to my large block list using the 14258 as I did with all the others. It doesn't work any more, I just get the message 'Sorry, the service requested is not available. Thank you for calling'. Being ...

Safe callers list

Hi there. I have recently had 2 scam calls that have come straight through to the phone without any announcement and I have a safe callers list set up. Can you help me to re-check any settings ? Thanks Pwillia251

Call safe not working

I am receiving a lot of spam calls .Call safe is not working. I keep trying to switch it on. It just says “it may take several minutes to switch on” but never switches on.

Janor by Popular Poster
  • 1084 Views
  • 11 replies
  • 0 like

Callsafe no longer working

I have received two calls on my landline today where the numbers are neither on my safe list nor have been screened by me. I see that this issue has recently been reported by others so can you please check my line and resolve the problem. Callsafe is...

Call safe not working

For the last 24 hours I have recieved spam phone calls. I havn't had this for years as I have call safe. I have checked call safe and it is on, but clearly not working. I used to get the message about approving the caller. These spam callers are comi...

Callsafe no longer stopping sales and scam calls

For the last couple of days we've been getting calls from salesmen and women which come straight through without being intercepted by Callsafe. I've "typed" 1472 and then 1 on my handset to try and reactivate Call Safe, but to no effect. Can anyone h...

Nunoo by Team Player
  • 678 Views
  • 5 replies
  • 0 like