Call safe not working

[Janor]

I am receiving a lot of spam calls .Call safe is not working. I keep trying to switch it on. It just says “it may take several minutes to switch on” but never switches on.

[Janor]

Morning Michelle. I have just logged in with a different browser and on another laptop. Exactly the same thing is happening.  The message states - Call  Safe is switched on but it will take several minutes to activate.  But the status remains off.

[Anonymous]

Hello,

Does it still show as not active in your My Account? Have you tried using a different browser?

Thanks

Michelle

[Janor]

Good Morning Michelle It is still happening I had a call at 7.30am this morning.

[Anonymous]

Morning,

I'm sorry for the delay. Could you confirm if it is still happening today please?

Thanks

Michelle

[ferguson]

OK, thanks for that.

[Janor]

I contacted technical help about 2 months ago when I renewed my contract.  They told me it was working . But I have received many scam calls which are increasing now. So I don't think it has ever worked. It did work before I renewed my contract. 

[ferguson]

Just to clarify: was it working previously and has now failed; or is this the first time you have tried to set it up? 

[Janor]

Thank you for your help.

[Gliwmaeden2]

Thanks, we'll flag it for attention, @Janor, but it will be Friday before staff pick it up.

[Janor]

I received the call about 30 minutes ago. I tried switching call safe on via the phone. It told me it could not switch call safe on and seek technical help. 

[fr8ys]

When was the last call received by a spammer?

This was reported as an issue but was reported as fixed earlier today.