CallSafe de-activated after reinstatement of Caller Display

[aa2000]

On 15/4/25 I was upgraded by TT Loyalty from Fibre 65 VOIP to Fibre 150 VOIP.    The upgrade caused my Caller Display to de-activate.  After contacting Customer Service, my Caller Display re-activated on 20/4/25, however, at the same time, my CallSafe (which had been working after the upgrade) stopped working.   I am now getting the same messages when I dial 1472 as the customer in this thread https://community.talktalk.co.uk/t5/Home-Phone/CallSafe-not-activating-afer-migration-to-Full-Fibre-... .    I would be grateful if this issue could be referred over to the Future Fibre team to reinstate CallSafe please.  Thanks. 

[siphosethu-TT]

Hi there @gcbus2, please start a new thread should yopu require any assistance. Thanks

[gcbus2]

Thank you. New topic now started. Before I recontracted, Call Safe was working fine with FTTH/VOIP.

[Gliwmaeden2]

@gcbus2, you need to return to the message board and click start a topic to begin your own thread. 

That's the only way for staff to look at your particular service and also gives Talktalk a clearer idea of how many people are actually affected - your contribution on this thread just counts as a response to another customer. 

It may be, however, that the reply is as posted above and that callsafe is no longer available with VOIP.

[gcbus2]

I have exactly the same problem with Call Safe ever since I re-contracted on May 7th 2025 and have been going around in circles with TalkTalk support and the problem never ever gets resolved. Also, adding or removing a boost then causes Caller Display to stop working. The tech support guys get that working OK but can never fix Call Safe. Dialling 1472 and pressing "1" says it has been activated but then dialling 1472 it then ask me to activate the service again and then says to dial 150 as the service can't be activated.

Can anyone from TalkTalk tech support who actually is aware of this issue that seems to affect a number of customers respond please?  I am on VOIP with FTTH 150Mbps internet.

[siphosethu-TT]

I'm really sorry about this, hopefully everything was explained to you when you called in. Thanks

[aa2000]

Ok, @siphosethu-TT  and everyone

No point in clearing my browser history and cache, as Full Fibre Technical Support who I called this afternoon, have advised that CallSafe is no longer available to VOIP customers and they have no idea if or when it might again be made available.  A great shame, CallSafe gave TT a competitive advantage,  an advantage which they have now lost.  

[siphosethu-TT]

We currently don't have an update but will get back to you as soon as we get one, what you can try for now is clearing your browser history and cache and then try again okay. Thanks

[aa2000]

Hi TalkTalk Support

Do you have an update for me please?  My CallSafe has been deactivated since 20/04/25 and I have had no success in reactivating the service by dialling 1472.   Thanks. 

[siphosethu-TT]

Thanks for confirming, I'm really sorry about all of this. There might be a possible outage, will run a few checks on this, I'll also check if we have any update on this okay. Thanks

[aa2000]

Yes I am.  

[siphosethu-TT]

Hi there aa2000, please confirm if you are still experiencing the same issue. Thanks

[Divsec]

Hi @aa2000 your post has been escalated you should hear on Tuesday.