CALL SAFE INACTIVE

[Sparta]

Since adding the message service to my VoIP landline phone, Call Safe has stopped working. 

I've tried activating the service on my phone without success and I'm receiving lots of spam calls.

Any assistance would be appreciated.

[Arne-TalkTalk]

Right OK, it will need to be logged as a fault with the full fibre team. 

[Sparta]

Good idea. Just tried it - phone display shows 'anonymous caller'. Answered phone and put straight through, call was not screened.

So problem is still there. 

[Arne-TalkTalk]

you could try calling the landline from your mobile, but withhold the number, ive seen that work in the past.

[Sparta]

Not sure it's sorted. I've turned it on but I won't know if it's working until calls start coming in and if they are screened as they should be.

I shall report back in a week or so 

Thanks.

[Arne-TalkTalk]

Glad its sorted. 

[Sparta]

Yes, I've reactivated it via my home telephone.

Thanks

[Arne-TalkTalk]

Hi Sparta

Can you retest callsafe at your side please. 

[Gliwmaeden2]

I'll re-escalate this for you, @Sparta, in case they can look into it for you. 

[Sparta]

To add insult to injury I have received a TalkTalk email to say the issue has been resolved. Of course it hasn't and I remain very dissatisfied. 

[Sparta]

Well, I've spent over 3 hours this morning on the chat service, communicating with eleven different TalkTalk agents only to be referred back to the Call Safe web instructions which do not work.

And I was sent down several rabbit holes because of their lack of understanding of this simple problem.

• Hopeless!!

[Arne-TalkTalk]

Hi Sparta

You will need to call us on 03451720088 and speak to the full fibre team who can check this, they may need to log a fault. 

Regards