Get help with your TalkTalk landline and calling features.
on 28-08-2024 07:00 PM
Over the last few weeks we have been experiencing more and more frequent broadband interruptions (although our broadband is with another company). We have also found phone calls are getting more and more filled with crackling and noise.
Eventually today we checked the broadband modem and it shows a noise margin of only 3.2dB.
We've tried a different microfilter, tried calling with only the phone plugged in etc. and the line continues to crackle.
What is the process for requesting it be fixed?
on 02-09-2024 07:18 AM
Hi Jamie,
Apologies for the delay. I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.
Chris
Chris, Community Team
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on 30-08-2024 02:07 PM
Hi Chris
Yes, that's correct.
on 30-08-2024 07:46 AM
Hi Jamie,
Could I just ask, are you a Shell migration customer?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 29-08-2024 04:42 PM
Hi Michelle
I have added the requested details.
Thanks
on 29-08-2024 06:55 AM
Hi Jamie,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle