Line Noise

[JamieB25]

Over the last few weeks we have been experiencing more and more frequent broadband interruptions (although our broadband is with another company). We have also found phone calls are getting more and more filled with crackling and noise.

Eventually today we checked the broadband modem and it shows a noise margin of only 3.2dB.

We've tried a different microfilter, tried calling with only the phone plugged in etc. and the line continues to crackle.

What is the process for requesting it be fixed?

[Chris-TalkTalk]

Hi Jamie,

Apologies for the delay. I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.

Chris

[JamieB25]

Hi Chris

Yes, that's correct.

[Chris-TalkTalk]

Hi Jamie,

Could I just ask, are you a Shell migration customer?

Chris

[JamieB25]

Hi Michelle

I have added the requested details.

Thanks

[Michelle-TalkTalk]

Hi Jamie,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle