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FIbre Support

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Sudden Upstream Collapse After 16 Days Stability – FTTC Line Fault

oldjohn1945
Chatterbox
Private Message TalkTalk

Tuesday

Message 2 of 2

Hi,
I’ve had a stable FTTC connection since 23 May, with upstream consistently around 6.5 Mbps and attainable around 10 Mbps. SNRM was steady at ~10 dB and the line had been up for around 16 days with no issues.

Today the upstream has suddenly collapsed to:

  • 654 kbps sync
  • 3255 kbps attainable
  • 12.7 dB SNRM
  • Errors rising

Downstream remains normal at ~28.6 Mbps with attainable ~47 Mbps.
Attenuation is unchanged.
No changes to internal wiring or equipment.

This is an upstream‑only line fault, not DLM and not a router/Wi‑Fi issue. The pattern matches an HR fault, water ingress, or a cabinet port problem.

Could you please raise this with Openreach for:

  • PQT (Pair Quality Test)
  • Lift‑and‑shift if the port is faulty
  • Engineer visit if PQT fails

The fault is active right now.
Thanks.

John

OldJohn1945
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Gliwmaeden2
Community Star
Private Message TalkTalk

Tuesday - last edited Tuesday

Message 1 of 2

@oldjohn1945, you need to try to reach Chat through My Account or phone 03451 720088 for technical support  - there's no staff support on the forum any longer. 

 

Details of opening hours here:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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