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Want to know more about our superpowered fibre broadband or have a question you would like answering why not ask the community.
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Forum Posts

Privacy warning - This network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Weak Security Warning on Apple IOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Recurring Fibre 65 Performance Issues

Further to my recently resolved issue with unacceptable Fibre 65 performance, the problem has unfortunately recurred yet again. Following yet more BT Openreach activity at the exchange, or local cabinet, my Fibre performance has dropped significantly...

Support Chat is INFURIATING I have slow G.Fast Upload Speed

I have been having Slow upload speeds on my connection for a long while now.I recently upgraded to a G.Fast fibre 250 product. yet my upload speed is still around 19Mb/s the same as when I was on fibre 150I know the theoretical limits of my li...

RoyCruse by Team Player
  • 34 replies
  • 0 like

Slow speed

Hi my min speed you say I should get if 36 download speed for months max I get is 35 download speed but if I go into router settings line is capable of 55 download speed which I used to get 6 months ago router is the talktalk hub connected straight t...


Hi there, I raised a complaint with TalkTalk on 12/11/21, but I have been waiting ever since for someone to call me with regards to my complaint, that's 36 days and still waiting. During the 36 days, I contacted TalkTalk several times by Phone, FB Me...

D4LL4S by Whizz Kid
  • 15 replies
  • 1 like

No service for more than 2 weeks

2 weeks ago on a Monday I noticed that we didn't have any internet connection. After following the home setup diagnostic multiple times I decided to contact TalkTalk via live chat. On live chat they ran me through several diagnostics which took aroun...

Slowing my speed down?

Just wondering why my line speeds have been slowed down from 70 down and 19 up to now 60 down and 5 up?? I’ve attached screen shot of dashboard in router.


1mbps after moving home

Hi moved house a few days ago and took talktalk with us, at the previous two homes was getting the advertised speeds now I'm struggling to get 1mbps. When sharing my new address with the sales woman she verified I would still receive atleast 67mbps. ...

Reset Fibre Upload Speeds

Hi, Have recently been 2 visit 2 friends in different villages who have the same Talktalk fibre package as us. Previously they only had quite bad internet 20mb down & 2 / 3mb upload but now have 10mb upload speeds. Ours tops out around 5mb upload. Ho...


I have been told my Fibre 150 package will not work in my home. Despite the internet post code check assuring these speeds. I will need to move to a VDSL package, moving from my current G-Fast unit. will I need a new router for this change? Is the ne...

peterbd by First Timer
  • 5 replies
  • 0 like

VDSL speeds half

 I’ve been with talk talk for many years. Do not use your router. Internet went down and came back at half the speed. Can we get this sorted as tech help are useless and keep saying computer says no to everything郎


latest firmware

Dear Sir/Madam Please confirm if these are the latest and most stable firmware on my router Hardware Version FAST5364 4.00Software Version SG4K100130GUI Version 5.6.1 if not, please do e-mail me so I can update it. Many Thanks

Internet not working properly since yesterday even worse today

Please help - why has my internet and email been awful for the past 2 days the old fashioned dial up connection worked better - what is going on it is causing me major problems thanksand you just asked me to sign up for another 24 months!!! hardly a ...

dazza5152 by Chat Champion
  • 40 replies
  • 0 like

Worst ever since best upgrades etc!

Speed to your device Status: Poor 3 Mbps download 6 Mbps upload.Hub Speed to your router Status: Poor 29 Mbps download 10 Mbps upload Run a live connection test Devices Speed to your device Status: Poor 27 Mbps.Please help urgent basic sites and pics...

jace777 by Conversation Starter
  • 30 replies
  • 0 like

Talktalk doesn't know Sync Vs throughput

I've been having broadband speed issues for the past month and unfortunately it's gone on this long because the advisors I've spoken to don't seem to understand the difference between sync and throughput speed. If they could understand the simple dif...

Wi-Fi Hub Black with Fibre-35.

My current contract with TT is Fibre-35 and I have the usual Huawei HG633 router. This router does not always perform well and seems to drop out or lose signal on occasions. I have tried various things to rectify this but nothing appears to work cons...

Fibre Broadband keeps dropping

Hi, Over the last week my Internet keeps dropping and can be down for a few hours. Support are you able to check my line please?

YORKYUK by Whizz Kid
  • 8 replies
  • 0 like

Fibre broadband issues

My internet is awful today, Speedtest are sometimes showing download speeds of 30mbps which is great and upload speed of less than 1mbps which is awful, but the next tests x 3 didn’t even run! Using the internet is virtually impossible at times then ...

ken01 by Whizz Kid
  • 4 replies
  • 0 like

Fibre speed reduced

Hi community, I noticed recently that my fibre connection dropped from 37mb to 14mb. I have tried to reset the router, unplugged and left it for 30 minutes, but nothing changed. Could anybody pick this thread up for me? Many thanks ion advance! Tom

Itom86 by Participant
  • 33 replies
  • 1 like

Poor Upload speed & dropping packets

Hi all, I've had poor upload speed since yesterday (30th), only getting an unstable 1-4mbps out of the 19mbps total and 1% packet loss, I've tried multiple reboots and swapped out the filter but there's been no change, router management isn't showing...

cwponty by Popular Poster
  • 10 replies
  • 0 like

Fibre 150 - perfomance not what was promised

Hi all, I was on Fibre 65 and getting a great service - 60 down 20 up - no complaints. Talktalk then phoned me up and offered an upgrade to Fibre 150 on a special offer. Why not I think? Openreach engineer came last week (25th Aug) and installed the ...

timple by Participant
  • 16 replies
  • 0 like

Is it worth upgrading to fibre 65 from faster fibre

Hi,I’ve been offered an upgrade to fibre 65 from faster fibre after apparently some work locally to upgrade things. I think we do struggle a bit due to the number of devices connected to our broadband. Will fibre 65 make a big difference? Would we al...

Below minimum guaranteed speed to router

My Fibre 250 plan is getting nowhere near the minimum guaranteed speed - it's consistently measuring at 143 down, and my minimum guarantee is 195 down. Doesn't matter whether I used the TT router or another, the speed into my property remains consist...

dhock by Chatterbox
  • 9 replies
  • 0 like


Hello Houston we have a problem. I had F35 for many years sync at 40mbs pulled in a download of 38 constant. Upgraded to F65 and I come in from work and see In from work testRouter reboot45min shut down

Before.jpg 60 min.jpg 30min.jpg
Bazzatay by Whizz Kid
  • 23 replies
  • 0 like