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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

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Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fibre 35 upload speed very slow

Hello, A week ago I realised that my upload speed was very slow and nowhere near the advertised 9Mbps currently it's 2.61Mbps. I used that chat service twice. The first time I was advised to switch off the router for 20mins that didn't work. The seco...

Full Fibre150

I have fibre150 plus tv, and for a while now have had on going issues with intermittent speed drops. When I contact talktalk speed suddenly increase to above my guaranteed minimum 105mb for a short period then start to drop. My devices are all upto d...

blc-1 by Team Player
  • 257 Views
  • 2 replies
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Fibre65 speed Issues

I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps Upload 0.5mbps.Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.I have spoke on the chat for over 1hr...

Grantos by Conversation Starter
  • 3829 Views
  • 87 replies
  • 0 like

Slow speeds and poor customer service

Recently upgraded from fibre 35 to fibre 65 with the promise of an upgrade in speed, I am still only getting fibre 35 speeds, anybody having the same problem , TalkTalk we’re quick enough to adjust my contract from 18 to 24 months and increase my pay...

Bobh7807 by First Timer
  • 397 Views
  • 3 replies
  • 0 like

Problems since Crowdstrike

Ever since the Crowdstrike hack my Internet has dropped from the usual 34Mbps DL - 5Mbps ULto a pathetic 15Mbps DL - 423Kbps ULAlmost 50% below my guaranteed speed of 28Mbps.No it is not my router or some internal wiring it is because of Crowdstrike....

dgsection by Chat Champion
  • 2579 Views
  • 25 replies
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reduce download speed and upload speed this was done coming years

Not happy with the speed i'm getting at B10 I have tried everthing on my side, from changing computer, laptop, mobile still the same speed at 55mb and 12mb upload. with a new Internet cable RJ45 still same issue. Use to get 70mb and 18-20 upload spee...

techmind by Conversation Starter
  • 1368 Views
  • 17 replies
  • 0 like

GFAST Upload Speed 1/3rd of what it should be... AGAIN!!!!!

It looks like my 3 year long thread about my continuously dropping upload speeds has been deleted. To cut a long story short... Everytime there is heavy rain my internet keeps disconnecting and reconnecting. As a result of this DLM drops my upload s...

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RoyCruse by Conversation Starter
  • 304 Views
  • 2 replies
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I get Free Fibre from talktalk

Hi guys just thought i’d share my experience of free fibre from talktalk. I have a bt homehub plugged into my ONT and i get free fibre from talktalk even tho i am bot a customer, best part is talktalk couldn’t care less. I feel bad for all the paying...

Wsned85 by Chatterbox
  • 901 Views
  • 7 replies
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Router channels keeps changing due to auto optimisation

Hello when I was last on normal speed broadband I had the auto optimisation switched of due to the channels and slow speeds. This was fixed but now I've moved over to full fibre the auto optimisation back on and the channels are putting me on very ve...

Difficulties so far

Fairly new TalkTalk customer. Service went live on 25th April 2024. Fibre 150 package. Router is Sagemcom-FAST5464. Previously with BT in this house for the last 2 years. Had absolutely none of the issues we're facing now. Issue 1: (Probably the most...

Asus RT AX 57 router Fibre 65

Can I use this router ASUS Rt Ax 57 instead of my old talktalk router, which I have had for over 5 years. This is because I have problems with using multiple devices and speed lags in spite of having Wi-Fi extenders in the house. Reluctant to move to...

Poor Broadband Speed issue REP-14265006

Need somehow to get problem escalated.Talk talk sent home engineer who proved problem is not inside property and said he would escalate the issue.Talk talk seem to believe problem is solved as per screen shot:-Unable to connect with chat as button do...

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Not achieving guaranteed speed

Advice please, at what point does action get taken if below guaranteed speeds are being achieved. How many days?Thanks. 

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des09 by Problem Solver
  • 845 Views
  • 7 replies
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Why is my upload speed so slow

My upload speed is around 0.6 and has been for a while despite enginners saying it's fixed.Can this be fixed so i can use it...??

Vodaphone

I’ve just left talk talk (5 mins ago) for Vodaphone, who are offering 200mbps for £30 on a 24 month contract! Byeeeee……

Are there uplink/upload speed issues?

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags. It shows me on the router that I have an uplink of 14 Mbps but, the issue persists. Also, when I try to do any line or other tes...

"We've run into a problem"

I need your help again, please. I'd like to be able to check speeds on both lines registered to this account. While I can, usually, on my Windows 10 laptop, unfortunately I can't on my mobile. The message saying that the process sould take no longer ...

hawaye by Conversation Starter
  • 3803 Views
  • 33 replies
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Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Fibre 150 still beneath 100 mgbs

I've run regular speed tests since my broadband package was upgraded at the end of January. I've also logged numerous complaints about the below-par speed. And the line has been "investigated" via the automatic fault service.Still no joy.What steps s...

Baz58 by Popular Poster
  • 1684 Views
  • 17 replies
  • 0 like

Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by Chatterbox
  • 3224 Views
  • 22 replies
  • 0 like

full Fiber

Need to know if I can change to full fiber and keep my phone number 

MaryC1 by First Timer
  • 598 Views
  • 2 replies
  • 0 like