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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Are there uplink/upload speed issues?

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags. It shows me on the router that I have an uplink of 14 Mbps but, the issue persists. Also, when I try to do any line or other tes...

"We've run into a problem"

I need your help again, please. I'd like to be able to check speeds on both lines registered to this account. While I can, usually, on my Windows 10 laptop, unfortunately I can't on my mobile. The message saying that the process sould take no longer ...

hawaye by Conversation Starter
  • 33 replies
  • 0 like

Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Fibre 150 still beneath 100 mgbs

I've run regular speed tests since my broadband package was upgraded at the end of January. I've also logged numerous complaints about the below-par speed. And the line has been "investigated" via the automatic fault service.Still no joy.What steps s...

Baz58 by First Timer
  • 17 replies
  • 0 like

Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by First Timer
  • 22 replies
  • 0 like

full Fiber

Need to know if I can change to full fiber and keep my phone number 

MaryC1 by First Timer
  • 2 replies
  • 0 like

Why are my upload speeds so slow

I am on Fibre 65 but am currently receiving upload speeds of only 0.6mbps. As far as I can tell from openreach and ofcom I am on FTTC and they predict it should be 10-18. Why is mine so much slower. I have been with TalkTalk for years and never had a...

Upload speeds now struggling…

Last week I had a fault with my broadband that caused my download speed to grind down to almost nothing. The fault was reported and it’s now back to normal, but my upload speeds are now about half of what they were. They’ve normally been around 8Mbs,...

60 minutes minimum every time

Not long ago I made two separate calls of over an hour, freezing my butt off, due to the room with the router having no heating! Going around the houses we decided to go with the engineer call out route. Obviously I had to agree to the £75 call out f...

UITA23! by Popular Poster
  • 12 replies
  • 0 like

Fibre 150 - Consistently Poor Performance

Seeing particularly low speeds consistently, despite being able to see the telephone exchange from my window. TT have consistently closed tickets as "resolved" despite not doing anything, even one time claiming that "Engineer Visited premises and swa...

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Internet speed to device is status: POOR

Internet speed to router is good (78 Mbps), however speed to device is poor (47 & 17 Mbps download and upload respectively). What are the likely reasons for the poor speed to device(s)? At the moment if we are watching a Netflix film for example and ...

GAM60 by First Timer
  • 8 replies
  • 0 like

Fibre 65 slow speeds (not matching guaranteed speed)

Upgraded to fibre 65 few weeks ago, still seem to be stuck on the old fibre 35 package. I’ve tried rebooting the router after 30 mins to reset the DLM connection to no avail (using the supplied Sagemcom router/ WiFi Hub) and also my own TP-Link Arche...

kam96 by Team Player
  • 39 replies
  • 0 like

Fibre 65 was better on copper.

Been on fibre 65 for a few months now, and to be honest I wish they had kept me on the old copper connection, which was more reliable and for the most part faster. Sometime on fibre my wifi speeds are below 3mbps and at best about 32mbps.The chap who...

celynen by Conversation Starter
  • 21 replies
  • 0 like

Fibre 150 connection speeds

It's now 8 days since my Fibre 150 installation and in that time speed check tests have shown that the download speed has not exceeded 60Mbps (except on one occasion when it actually reached 100Mbps) with upload speeds between 250Kbps and 7Mbps (usua...

bkt41tx by First Timer
  • 1 replies
  • 0 like

Uplink speed has fallen

My upload speed dropped from 0.6 Mb/s to 0.3 Mb/s recently. I cannot use this service for Zoom and Teams! There are also times when ping tests to DNS result in times excceding 2 seconds and packets are dropped. Download is reasonable at 10 Mb/s - sti...

graemew by Team Player
  • 19 replies
  • 0 like

Wanting to upgrade to Fibre but getting mixed messages?

Hi - I moved last November (just down the street), and was told by the Home Move team that we had to downgrade from Fibre 65 to the lowest Fast Broadband. The Home Move Team said that it would only be temporary, and that in a few months we'd be able ...

bmlr95 by Team Player
  • 2 replies
  • 0 like

Lower download speed since contract renewal......why??

I've been an AOL/TalkTalk customer since 2004 when I bought my first computer. Over the years there have been many issues, some resolved satisfactorily and some not, but the most significant ones have had to do with fluctuating speeds and not receivi...

5guitars by Conversation Starter
  • 47 replies
  • 0 like

Slow Speeds Fibre 900

Hi, Last night around 12pm, my internet started dropping out every 5-10 minutes. This morning, the internet has stopped dropping out but I’m only getting 90-100mbps instead of 900+. This is the fourth time this has happened in as many months since ge...

JSH2644 by Popular Poster
  • 21 replies
  • 1 like


My guaranteed MBPs is 40 and it has not gone over 22 for the last 3 months. Where doi stand with this. Am I entitled to a refund

Adelel by Participant
  • 9 replies
  • 0 like

FTTP upload speeds with Eero and 3rd Party Router

Hi, Had my Fibre 900 package activated on the 7th, tested this with both the TalkTalk supplied Eero router and my own Asus router, but I'm experiencing slower than expected upload speeds. When running speed test I'm getting the expected 900Mb down, b...

h1lsmis by Popular Poster
  • 9 replies
  • 0 like

Fibre 65 speed problems

 Speed test on laptop Speed test on phone. Apart from smart tv, which was not switched on when I did tests, these are the only devices connected to Wi-Fi. Have phoned technical support and also online chat. Each time they run tests they say the speed...

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dollydee by Team Player
  • 9 replies
  • 0 like

FTTC Profile Change Advice

Hi everyone, I had an OpenReach engineer visit today to fix a line fault which caused my internet speed to drop drastically over the past few days. One of the things he mentioned was that I was on an 80/20 line profile but my phone line is made out o...

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Vysey by Team Player
  • 5 replies
  • 0 like