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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

GFAST Upload Speed 1/3rd of what it should be... AGAIN!!!!!

It looks like my 3 year long thread about my continuously dropping upload speeds has been deleted. To cut a long story short... Everytime there is heavy rain my internet keeps disconnecting and reconnecting. As a result of this DLM drops my upload s...

RoyCruse by Conversation Starter
  • 2 replies
  • 0 like

I get Free Fibre from talktalk

Hi guys just thought i’d share my experience of free fibre from talktalk. I have a bt homehub plugged into my ONT and i get free fibre from talktalk even tho i am bot a customer, best part is talktalk couldn’t care less. I feel bad for all the paying...

Wsned85 by First Timer
  • 7 replies
  • 0 like

Router channels keeps changing due to auto optimisation

Hello when I was last on normal speed broadband I had the auto optimisation switched of due to the channels and slow speeds. This was fixed but now I've moved over to full fibre the auto optimisation back on and the channels are putting me on very ve...

Difficulties so far

Fairly new TalkTalk customer. Service went live on 25th April 2024. Fibre 150 package. Router is Sagemcom-FAST5464. Previously with BT in this house for the last 2 years. Had absolutely none of the issues we're facing now. Issue 1: (Probably the most...

Asus RT AX 57 router Fibre 65

Can I use this router ASUS Rt Ax 57 instead of my old talktalk router, which I have had for over 5 years. This is because I have problems with using multiple devices and speed lags in spite of having Wi-Fi extenders in the house. Reluctant to move to...

Poor Broadband Speed issue REP-14265006

Need somehow to get problem escalated.Talk talk sent home engineer who proved problem is not inside property and said he would escalate the issue.Talk talk seem to believe problem is solved as per screen shot:-Unable to connect with chat as button do...


Not achieving guaranteed speed

Advice please, at what point does action get taken if below guaranteed speeds are being achieved. How many days?Thanks. 

des09 by Problem Solver
  • 7 replies
  • 0 like

Why is my upload speed so slow

My upload speed is around 0.6 and has been for a while despite enginners saying it's fixed.Can this be fixed so i can use it...??


I’ve just left talk talk (5 mins ago) for Vodaphone, who are offering 200mbps for £30 on a 24 month contract! Byeeeee……

Are there uplink/upload speed issues?

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags. It shows me on the router that I have an uplink of 14 Mbps but, the issue persists. Also, when I try to do any line or other tes...

"We've run into a problem"

I need your help again, please. I'd like to be able to check speeds on both lines registered to this account. While I can, usually, on my Windows 10 laptop, unfortunately I can't on my mobile. The message saying that the process sould take no longer ...

hawaye by Conversation Starter
  • 33 replies
  • 0 like

Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Fibre 150 still beneath 100 mgbs

I've run regular speed tests since my broadband package was upgraded at the end of January. I've also logged numerous complaints about the below-par speed. And the line has been "investigated" via the automatic fault service.Still no joy.What steps s...

Baz58 by Popular Poster
  • 17 replies
  • 0 like

Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by Chatterbox
  • 22 replies
  • 0 like

full Fiber

Need to know if I can change to full fiber and keep my phone number 

MaryC1 by First Timer
  • 2 replies
  • 0 like

Why are my upload speeds so slow

I am on Fibre 65 but am currently receiving upload speeds of only 0.6mbps. As far as I can tell from openreach and ofcom I am on FTTC and they predict it should be 10-18. Why is mine so much slower. I have been with TalkTalk for years and never had a...

LottieLuu by Popular Poster
  • 26 replies
  • 1 like

Upload speeds now struggling…

Last week I had a fault with my broadband that caused my download speed to grind down to almost nothing. The fault was reported and it’s now back to normal, but my upload speeds are now about half of what they were. They’ve normally been around 8Mbs,...

60 minutes minimum every time

Not long ago I made two separate calls of over an hour, freezing my butt off, due to the room with the router having no heating! Going around the houses we decided to go with the engineer call out route. Obviously I had to agree to the £75 call out f...

UITA23! by Popular Poster
  • 12 replies
  • 0 like

Fibre 150 - Consistently Poor Performance

Seeing particularly low speeds consistently, despite being able to see the telephone exchange from my window. TT have consistently closed tickets as "resolved" despite not doing anything, even one time claiming that "Engineer Visited premises and swa...

TalkTalk Poor performacne.png

Internet speed to device is status: POOR

Internet speed to router is good (78 Mbps), however speed to device is poor (47 & 17 Mbps download and upload respectively). What are the likely reasons for the poor speed to device(s)? At the moment if we are watching a Netflix film for example and ...

GAM60 by First Timer
  • 8 replies
  • 0 like