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Want to know more about our superpowered fibre broadband or have a question you would like answering why not ask the community.
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Forum Posts

Privacy warning - This network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Weak Security Warning on Apple IOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

WiFi Optimisation on Sagemcom FAST 5364

I have lost count of the times I have telephoned Talk Talk for technical support. The last few calls the advisers initially focus on TV channels when I mention WiFi channels on my router. My TalkTalk Sagemcom FAST 5364 router changes WiFi channels, s...

jomo28 by Sightseer
  • 119 Views
  • 5 replies
  • 0 like

Wi-Fi optimisation

Hi, Please can you switch off Wi-Fi optimisation on my router? I don't think I can switch it off myself? Thank you.

Disable WIFI optimisation

Hi, Can someone disable WIFI optimisation on my router? The switching of channels is becoming more of an issue, I guess it is due to more devices in the near area. There is cleaner/empty channels (80mhz wide) high up in the 5ghz channels, but when se...

kenney29 by First Timer
  • 54 Views
  • 2 replies
  • 0 like

Resolved! Disable Wi-Fi optimisation

Hi Can Wi-Fi optimisation be disabled on my account please? My router seems to be strangely attracted to the same channels as my neighbour and no amount of telling it to use a different channel appears to convince it for more than a day. Thanks

DISABLE WIFI OPTIMISATION REQUEST

Please can you DISABLE WIFI OPTIMISATION. I've got the same issue as these guys had, the router keeps changing to congested channels which is creating a poor signal and I have to keep resetting the router. Solved: Disable Wifi Optimisation Request - ...

amoTT by Team Player
  • 134 Views
  • 6 replies
  • 0 like

Slow connections in the evening and morning

Dear All Can you please check from you side what is going on. I been monitoring the speed for upload and download for evenings after 20:00 and earlier mornings from 05:00 noticed a huge drop on speed as whole.. can go down to 4 MbpsNot sure why this ...

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Wi-Fi hub TAKES OVER

Recently, after logging into the user interface of the TALKTALK WI-FI HUB, instead of setting the Channel selector to AUTO, I have set it to a Channel which I prefer mostly to avoid/minimise sharing with other users in the vicinity. I follow this pra...

Sluggish and laggy devices

Hi, I’d like to resort serious congestion please. At peak times all my devices become practically unusable. Even typing this out now my phone is lagging. This morning around 11am everything was smooth. From about 1pm onwards until the early hours of ...

Ash89 by Popular Poster
  • 250 Views
  • 11 replies
  • 0 like

wifi optimisation

Right lets get to the bottom of this i have been with talktalk for years and to be honest their support and understanding of problems is a complete joke was texted 5 times last week telling me my complaint call will happen and it never did right on t...

Wifi Channel keeps changing

Hi, I'm trying to stop the router from automatically changing the channels on both 2.4ghz and 5ghz bands. I called customer service but they had no clue what I was talking about. 2.4ghz keeps choosing more congested channel 6 but needs to be on chann...

s9bsk by First Timer
  • 98 Views
  • 3 replies
  • 0 like

latest firmware

Dear Sir/Madam Please confirm if these are the latest and most stable firmware on my router Hardware Version FAST5364 4.00Software Version SG4K100130GUI Version 5.6.1 if not, please do e-mail me so I can update it. Many Thanks

Fibre speed dropping at peak times

I've noticed for the past couple of days that my Fibre 65 download speed is dropping at peak times. My testing device is connected directly via ethernet. Router has been restarted, I've segregated the device so there's nothing else (either via WiFi o...

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fuzeweb by Team Player
  • 1484 Views
  • 38 replies
  • 0 like

Fibre 150 dropping speed at peak times

I had an engineer visit last Friday (15th Oct) as my openreach G Fast modem had suddenly died. It turned out to be the power adapter, but the engineer swapped the modem as well.For the past 4 nights at around 7:30pm to approximately 11pm, my internet...

68Mustang by Popular Poster
  • 756 Views
  • 27 replies
  • 0 like

Internet drops out in the evening.

Hello, shout out for help / guidance over the last week my internet has slowed and dropped out in the evenings so as to become unsuable - even for surfing. I have tried to get help through the chat 4 times and every time I have been cut off at variou...

Phatslax by Team Player
  • 602 Views
  • 30 replies
  • 0 like

Talktalk doesn't know Sync Vs throughput

I've been having broadband speed issues for the past month and unfortunately it's gone on this long because the advisors I've spoken to don't seem to understand the difference between sync and throughput speed. If they could understand the simple dif...

Request to Turn Off Wifi Optimisation

Hi There, For a few weeks we have been having issue with our internet connection. I have reached out to Talk Talk twice and even though it has been temporarily sorted, at no time have they mentioned 'WiFi Optimisation. ' I have narrowed down the issu...

Download speedtest below stated minimum

Hi. Now before anyone asks. No i do not have issues with wifi channels or interference. Router = SageMcom Firmware = test version. Tests completed on wifi 2 and 5 Ghz and also via ethernet. Results the same. Tried different router. Same results. S no...

paulshent by Community Star
  • 588 Views
  • 16 replies
  • 0 like

ACCESS QoS Menu?

Is there anyway to access the QoS menu on the DG8041W-2 Huawei Router? I am having packet loss issues and was told best way is to check my QoS on this router

megmog29 by Conversation Starter
  • 466 Views
  • 12 replies
  • 0 like

Bufferbloat/Packet Loss

I am hoping someone can help me with some packet loss issues I have been having for about a week now. It seems to have a strange pattern of going 1%,3% and then 5% which makes me believe it could be hardware related? I have done a fresh install of wi...

megmog29 by Conversation Starter
  • 320 Views
  • 5 replies
  • 0 like

Ps5 sucking bandwidth dry

Hi my son has just acquired a new playstation 5, and whenever he downloads games and updates, which can take hours Other devices in the house which requires anything more than a couple of Mb cannot function.Would there be a way to limit the ps5 to a ...

daz45 by Popular Poster
  • 170 Views
  • 2 replies
  • 0 like

Packet Loss Issue

I have had packet loss issues since friday. Called Talk Talk on this and they suggested that I upgrade my package (money grabbing much) not only do I not get the speeds I pay for but I am still having packet loss issues. I was sent a new router which...

megmog29 by Conversation Starter
  • 3395 Views
  • 99 replies
  • 0 like

stutter and slowdown on all devices

Speeds are fine I’m getting absolute max speed sync off 80down and 19 up but the connection is impossible to use for gaming anytime during peak hours when you’d actually want to use it. it’s much better at say 3ambut that’s useless to me.I believe it...

Ash89 by Popular Poster
  • 135 Views
  • 1 replies
  • 0 like
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