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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Please turn off Wifi Optimisation

I'm having issue with my Sagemcom Fast 5364 wifi hub, version: SG4K100174. I keep manually changing my 2.4ghz and 5ghz wifi channels but after a while it randomly reverts back. The channel it reverts to is heavily congested which causes my wifi devic...

Sagecom router disconnecting iPhones randomly

HiMy Sagecom router disconnects iPhones randomly. It can be cured by switching the WiFi toggle on the phone off and onThe broadband connection and speed remain normal during these episodes. Internet TV and internet music (Hardwired)continue to work d...

Keykey by Sightseer
  • 237 Views
  • 6 replies
  • 0 like

Upload speed much faster than download speed

I am currently seeing a throttled upload speed of 16Mb/s (all good so far), however download speed is extremely limited (and limiting) at only 1 or 2Mb/s, regardless of whether the device connected to the router over ethernet or Wifi. I have gone thr...

Lurgius by Visitor
  • 125 Views
  • 2 replies
  • 0 like

TalkTalk Fast 5364 Router - passthrough mode

I gather from looking through the forum that this router cannot have passthrough/modem only mode enabled. My question is, what modem would be suitable and would talktalk be able to supply one? I'm looking at buying a router with SQM so that I can hop...

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Poor connection

Internet is disconnecting around once a week for 1hr+ before coming back online, download speeds also seem to be fluctuating a lot aswell. please help thanks

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

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Ssmith46 by Participant
  • 1951 Views
  • 33 replies
  • 0 like

Ongoing packet loss issues (up to approx 15%)

Since approx mid Dec I've been having packet loss issues, which is impacting video calls when working from home and gaming. I have spoken to people via both chat and Twitter/X and frankly that's generally a waste of time as people don't appear to be ...

Ezza1 by Whizz Kid
  • 1649 Views
  • 27 replies
  • 1 like

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 717 Views
  • 6 replies
  • 0 like

Latency increased on line

Hi TalkTalk I've just noticed that my line's latency has increased (it would do this overnight occasionally but revert back). This seems to have stayed and I was wondering if this is a sign of issues down the line or increased contention?Can someone ...

TalkTalk 20ms.JPeG TalkTalk Jumping ms.JPeG TalkTalk After Aug 22 2021.JPeG TalkTalk Before July 13 2021.JPeG
the1bandit by Conversation Starter
  • 983 Views
  • 10 replies
  • 0 like

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 1992 Views
  • 17 replies
  • 0 like