Bi-Directional Streaming media issue

[compu]

Hi

It's that time of the year that I had to swap router over as yestarday latency was all over the place from 5ms to 200ms constant to packet loss. I heavily use internet for online music rehearsing and yesterday was impossible to play and today also there was too much noise generated by high Jitter. I have switched to the older Talktalk router has had no other choice. Could you check please what is causing this?

I am fully cabled to the router and this is happening on more than one computer devices.

Thanks

[Anonymous]

Good morning,

How has your connection been since your last post?

Thanks

Michelle

[compu]

I have reinstated your router and was at version ending in 158, this has already been upgraded to 174 just within the same day and so far so good.

[compu]

Thanks

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.