I'm in Swindon, on a full fibre 150 connection. Recently (for about the past week) I've been suffering 'glitches' where the internet connection drops for between 10-15 seconds, and the green 'Service' LED on the ONT blinks out. This seems to occur at random intervals, more often in the morning and evenings.
I tried for support on X, went through the usual time-consuming security rigmarole, only to end up being told 'You're on Fibre, can't help' and instructed to come here asking for support.
I've rebooted the router, I've rebooted the ONT, and I'm still getting these highly irritating dropouts which don't seem to affect my WAN IP but do interrupt all internet traffic on both wired connections and wifi connections.
I've tried the My Account 'help' to test my connection, but all I get is a message saying the test can't be run because I have two connections, one fibre, and one landline... in spite of the fact that I've been on Fibre 150 since March 2024... and that 'someone from talktalk will contact me in a month or so about disconnecting the landline'.
Download speed tests are fine, unless of course the glitch happens, at which time 'server not found' errors occur until the internet comes back up. I've tried looking for log files in the router (Wifi Hub 2) but there are none.
The issue doesn't seem to be at my end, given the 'Service' LED on the ONT winks out for the duration of the 'glitch'.
Any help appreciated... as you can imagine it's no fun having streaming services interrupted like this, or emails being dumped halfway through sending or receiving.
