cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Forum Posts

Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

No internet service

Hi, my internet randomly disconnected a couple of hours ago and hasn't returned. The pon light on the box is flashing and a red light on the eero box. Can anyone with this please?

rubbish talktalk connection test

Hi,When I check the "connection test" it comes back with " seems to be a fault" yet I am getting 151mbs stable. could you tell the "powers to be" to upgrade the connection test so it is more accurate .MikeS 86

MikeS86 by Team Player
  • 61 Views
  • 2 replies
  • 1 like

When will I be wired up to full fibre

https://bidb.uk/ tells me that BT openreach FTTP is LIVE at my premises - which surprised me !BUT this means that TT should also be available....Could you please confirm a date by which time, I will be able to connect at FTTP speed ?

Weevie by Insightful One
  • 145 Views
  • 5 replies
  • 0 like

Is this a scam

I received a txt saying its from talktalk -- I put in the xxx to hide personal info but it was correct. Here is the txt Hi, it's TalkTalk. We're upgrading your home to Full Fibre broadband with Digital Voice, free of charge. You'll get faster average...

Marvel by Whizz Kid
  • 92 Views
  • 2 replies
  • 0 like

Lost connection

Hi everyone,I've been without internet for more than 36 hours now, and I'm at my wits end.Here's a brief recap of my situation:* Yesterday morning: Lost internet connection.* Contacted TalkTalk via chat: Initially told I was not eligible for support ...

ming417 by Visitor
  • 87 Views
  • 3 replies
  • 0 like

How will I know when full fibre is available ?

I would like to upgrade to full fibreI am aware that Openreach (or their contractors) are currently stringing fibre up (they appear to be doing the other side of my road at the moment) - so expect similar to be available in a short time to my propert...

Weevie by Insightful One
  • 110 Views
  • 3 replies
  • 0 like

Open reach box fault

Hiya, I've been having trouble connecting my eero router to the internet. Upon doing some troubleshooting, I've discovered I think it's the open reach box itself. There's no lights at all. Who's best placed to resolve this? Talk talk themselves or op...

Shvxw by Visitor
  • 128 Views
  • 3 replies
  • 0 like

Shift OpenReach fibre connection

When I had my Full Fibre installation I had not appreciated how little the fibre could be bent - unlike a copper cable. In the event, as my router etc. is sited centrally in my house, the fibre is running through a downstairs toilet to reach the rout...

Swannbuddy

Swannbuddy will not connect to eero router I have tried all suggestions but will not connect will any Swann doorbell connect to eero

Hive heating and hot water- hub offline problem

Our broadband went done and since then our Hive devices Hub and also Thermostat are showing as offline on the Hive App. We have tried everything to get it back working, unplugging and following the Hive help videos but nothing has helped. The Hive bo...

1E190C96-5195-409F-B86C-570102790305.jpeg
doris67 by Sightseer
  • 226 Views
  • 9 replies
  • 0 like

Streaming trouble

Im having trouble getting to talk to a person at Talktalk. Freedom Fibre have passed the buck with my problem. My PS4 and fire sticks dont work properly. I have found if i change the MTU of my PS4 from 1500 to 1472 it works. I have found out that Fir...

RickB2 by First Timer
  • 122 Views
  • 4 replies
  • 0 like

Extreme lag while gaming

Connection speed for downloads streaming video call etc brilliant, but when gaming we suffer with big spikes and rubber banding, which makes online gaming impossible. Download speeds are north of 65mbps, nat is moderate, not sure if this is causing t...

Eero wifi coverage is awful

Hi, Following renewal of talk talk contract i was sent an Eero 6 Pro to install and since doing so my wifi range is terrible, and many devices are dropping internet on wifi constantly (ethernet to main PC is unaffacted as expected and getting full sp...

Eero Pro 6 can't reach the internet after installation

I have got my Full Fibre installed today 21/8/2021, there are 3 green lights on power, PON and LAN. However, when I try to setup the eero, it said your eero pro6 can't reach the internet. I have tried the to set up the second eero as gateway and trie...

IMG_5214.png IMG_5217.png
domo_jai by Sightseer
  • 382 Views
  • 10 replies
  • 0 like

What a farce why do I need two FFTP cables

Two years ago my contract with TalkTalk was up for renewal, so I opted to be connected to the city fibre network by TalkTalk - I have FFTP woohoo!My contract with Talktalk is up for renewal again and I have been offered a reasonable package, so as I'...

Ourian by First Timer
  • 192 Views
  • 3 replies
  • 0 like

Eero 6 cannot obtain ip address

Hi, I am currently using the wifi hub for fibre 150 (over City Fibre). I was sent an Eero 6 by Talktalk today however despite trying several times I cannot get past the set-up stage when the Eero is obtaining an ip address. When I re-connect the wifi...

jmcixx by Team Player
  • 677 Views
  • 24 replies
  • 0 like

Sagemcom CS50001 router

My router has the home phone connection socket on the rear of the router as well as WAN socket. can I run FIBRE 150 + VOIP phone service with this router rather than th EERO6 which I think is badly designed as there is only 2 ethernet connections ( n...

MikeS86 by Team Player
  • 196 Views
  • 7 replies
  • 0 like

CMP -726940 no internet aince the 8th august

Please can some activate my fibre line this has been requested numerous times. It say I am but city fibre have been out twice and confirm hardware and connection is working. Line just isn't activated at talk talk side. No Internet since the 8th Augus...

WIFI Distance Poor with new Fibre 500 Voip and Eero router

Hi, I just upgraded to the Fibre 500 Voip with Eero router which is absolutely fantastic but the WIFI only goes to the next door room , the old router I used to have would go all over the house. Are there any WIFI extenders you recommend for the Eero...

zedhower by Popular Poster
  • 210 Views
  • 7 replies
  • 1 like

STILL NO BROADBAND: HEEEEEELLLLLPPPP!

Hello FolksI'm in the St Albans area, and have now been without ANY service for THREE WEEKS! I believe this is an Openreach Issue, not TalkTalk directly, but obviously I can only chase TalkTalk! I'm told that the issue is affecting other users (I kno...

Jimmead by First Timer
  • 171 Views
  • 3 replies
  • 0 like

Digital Voice App

Trying to set Digital Voice App but can not see activation request on my accountHave seen this on TT websiteThe Digital Voice App is now only available to existing users who have already registered for access to the app. New registrations for new and...

Wireless connection keeps dropping

Our full fibre router has worked perfectly for the past two years approximately, but now is having issues with connecting wirelessly to devices; sometimes we're having to restart the router up to four times to get it to play ball. This hasn't been an...