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From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi, A few years ago I had an ONT fitted.However, it is not in use yet as I am still using my phone line for my internet.I want to swap to full fibre but there seems to be an issue with the ONT. I have tested with two ethernet cables connected to the ...
Everything has been fine for a few years now, but suddenly today at 1pm the internet started being very slow on all devices, doing speed tests showed the download speed struggling to reach even 1 Mbps most of the time. Phone on WiFi: Desktop PC on Et...
I have a security IP camera and a Synology NAS on my network. I need to set up remote access so I can view camera and recordings when I'm away from home. This requires DDNS but there seems to be no option in the Talk talkEero. I read something about ...
I have had a sky Q box for years and also been with talk talk for a long time but I have never been able to get the sky Q box to connect to the router. Please can someone look into this. on the sky box I have reset network settings and I have followe...
Received new eero 6 pro router after account upgrade last week. Still waiting on whole home WiFi device to arrive.However have tried connecting new router to internet. Should have been east and straight forward.But router wont connect, only blue ligh...
Had Full Fibre 150 installed today. Upon having this installed I managed to connected my upstairs laptop and our downstairs TV (the router is downstairs). But having tried many things my Philips TV (upstairs) will not connect the internet to the rout...
Connection keeps dropping every minute or so, then comes back on but speeds are very slow, then drops again. I've done multiple restarts and factory resets, I've also tried restarting modem and powered it off for 30 seconds then switched back on. The...
I am writing to seek urgent assistance as my broadband has been switched off, and standard support has been unable to resolve a complex billing migration issue. The Issue:• Background: Following a failed switch to a different provider last year, we h...
I have FTTP and moved to pure data contract and given up copper for phone. I have a 4 Eero setup in a alrge hosue and use prot forwarding and love the eero app. However to get the phone to work of fibre, I got sent a hub 3 router. I have put this in ...
Hi, my internet is down in HD8 Huddersfield, I've done all the usual stuff of rebooting & powering down for 20 mins, I have a solid white light on both my normal & back up routers, but no internet access, are you aware of any outages please?
Hi all, Generally FTTP line has been great since my last issue but has seemingly dropped without warning this morning. Im unable to run a test on my line from my account for an unknown reason. Can anyone help me out and try to debug this? Eero 6 wifi...
Dear TalkTalk Support,I’m experiencing ongoing issues with my TalkTalk WiFi Hub 3 when using a VPN. The internet connection becomes extremely slow or unusable whenever the VPN is active, even though the VPN works normally on other networks and device...
I set up a guest network to connect to an internet radio which I bought recently. The network has to be 2.4ghz as the radio is quite old. I eventually got it working. A couple of days later there is no internet on the guest network. The radio is conn...
Open reac have taken down my fibre line, due to safety reasons.Ineed a engineer to re establish my connection.I have contacted various people, and no one seems to be able to understand the situation.
Hi. About how long after Fast Fibre is rolled out in an area does Talktalk switch their service on? FF has been available for about a month and a half but only BT, Sky and Plusnet are avaliable to order (maybe some smaller ISPs too). Thanks
Since switch from copper to fibre I have been unable to access some sites. Google says could be a homesafe issue but I can't get to homesafe from my account as it's "unavailable". Some websites don't recognise I'm in UK so won;t let me in. Has anybod...
Hi, need urgent help! I've received a new router (Sagemcom FAST 5359) as part of a home move to a full-fibre service. I cannot connect my work laptop which uses a Cisco Anyconnect VPN to access the companies network. I have been speaking to talktalk ...
Before Christmas Openreach pulled fibre cables in our street, so we contacted Talktalk to see when we could get full fibre and were told it would take a few weeks for their system to upgrade.Mid January we got in touch again and were told to basicall...
We had full fibre fitted on Tuesday and received a new router to keep our landline. Since it has been fitted, we are unable to make or receive calls and text messages on mobile phones. We can't even make WiFi calls. We are on EE and Giff Gaff. I can ...
Area has had full fibre installed - but not by Openreach. I have checked that I can upgrade to FF with TalkTalk - BUT I need to cancel my contract and start a new one. This means that my email addresses will die, because it will be a new contract and...
Hello, Not sure if this is the right place to ask... We are just upgrading to an eero 500MBit router, which is ready to install, but we need (as per this page Digital Voice Adapter - TalkTalk Help & Support ) a digital voice adaptor (DVA) to connect ...
I have no service, broadband and hence my landline as well. I spent over an hour on the phone to support this morning but still not working. I had to go out of town and will not be back till Tuesday but would like this to be progressed in the interim...
I went on to chat yesterday to see if i could get any Better priced deals , Then all of sudden i get home from work and my internet is no longer working and i cant even get into my account on the website ,I then change my password , then go try to go...
Ookla says i`m <250mbps on my FF 900 .. Yet the TT speed test says I'm >900mbs ? Been with TT for years and always found them to be really good but this is annoying .. I was on GFast and got 250+ mbps which I was happy with but `coz TT is getting rid...
Hi I`m on FF 900 (apparantly) what Cat ethernet do I need to connect 10 mtrs to my PC ?Thanks ..