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Not received router, Engineer coming in 3 days

K8SE10
Newbie
Private Message TalkTalk
Message 4 of 4

Hello, I have been contacting support constantly about this and keep getting the same answer. This is already 4 months delayed and my appointment is due on the 21st, no tracking details received and every time I contact support I just get told : "rest assured your equipment will arrive before the engineer appointment". I find that very hard to believe when I haven't received any form of tracking or information to when this will come

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3 REPLIES 3

DJI_MINI_2_SE
Whizz Kid
Private Message TalkTalk
Message 1 of 4

"rest assured your equipment will arrive before the engineer appointment". I find that very hard to believe when I haven't received any form of tracking or information to when this will come"

 

Hi, mine arrive the morning of the install, don't panic if its not there the day before  you don't need the router for the full fibre to be fully  installed and if your current router has the red WAN port  you can use that so you will not be left with no internet,  the staff may be able to give you more info on delivery but as i say don't worry (as i did needlessly because i didn't know i could use my old one) it'll be there.

 

DJI_MINI_2_SE_0-1742310390552.png

 

K8SE10
Newbie
Private Message TalkTalk
Message 2 of 4

Fixed now. Still any help on this above issue is appreciated 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Please complete your community forum profile details, @K8SE10, for staff to identify your account. 

 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.