Not received router, Engineer coming in 3 days

[K8SE10]

Hello, I have been contacting support constantly about this and keep getting the same answer. This is already 4 months delayed and my appointment is due on the 21st, no tracking details received and every time I contact support I just get told : "rest assured your equipment will arrive before the engineer appointment". I find that very hard to believe when I haven't received any form of tracking or information to when this will come

[Chris-TalkTalk]

Hi K8SE10,

The eero was dispatched yesterday, Royal Mail tracking show - We expect to deliver it on Thursday 20 March 2025 between 10:08am - 12:08pm

Chris

[DJI_MINI_2_SE]

"rest assured your equipment will arrive before the engineer appointment". I find that very hard to believe when I haven't received any form of tracking or information to when this will come"

Hi, mine arrive the morning of the install, don't panic if its not there the day before  you don't need the router for the full fibre to be fully  installed and if your current router has the red WAN port  you can use that so you will not be left with no internet,  the staff may be able to give you more info on delivery but as i say don't worry (as i did needlessly because i didn't know i could use my old one) it'll be there.

[K8SE10]

Fixed now. Still any help on this above issue is appreciated 

[Gliwmaeden2]

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