transfeer to digital voice.

[bougivalbob]

I am totally fed up with the talktalk service. After more than a month of holding on for ages on the phone, chatting to a robot, being told to work with the community, being told you are sorry for the delay and so on, I sent a complaint message two days ago.  And what did I get this morning?? A message telling me to work through the community!!.  I tried (again!) in the community and received a message telling me to start a new topic in the community site!!   Why doesn't someone have the decency to call or e mail mail me to fix the issue. Shortly I'll have no phone at all. What happened to the Engineer in January who was to send me adapters/cable,etc and instructions on how to connect my phone in one room to the router in another??

[Gliwmaeden2]

@bougivalbob, your other thread had posts from other customers, so staff were telling them to start their own topics - unfortunately it meant that you got the impression that it was bring addressed to you!

Hope you find the Full Fibre team support helps resolve the issue. 

[Debbie-TalkTalk]

Hi bougivalbob

Please can you contact our Future fibre team using the chat now button at the bottom of this help page Guide to Full Fibre and FTTP | TalkTalk