Digital Voice Conversion

[PhilCoup968]

I have been converted to Digital Voice today, 11/3/2025 but have not received the necessary

adaptor to connect phone to router consequently have now lost land line connection. not getting any joy by phoning TalkTalk!!   anyone in similar position?

[Gliwmaeden2]

@Casy_duke, please only follow up on your own thread, which is here:

https://community.talktalk.co.uk/t5/Full-Fibre/Full-Fibre-with-Digital-Voice-Absolutely-Appalling-Se...

[Casy_duke]

Updated.

[Chris-TalkTalk]

Hi Casy_duke,

Can you please start your own thread if you haven't already, and we'll be happy to look into this for you. Can you also please add your Mother's home telephone number or account number to your community profile 

Thanks

Chris

[Chris-TalkTalk]

Hi PhilCoup968,

Which router do you have?

Chris

[Casy_duke]

Yes..same here.

My 87 year old mother had the same letter in January. I confirmed with them that she would like to switch to Option 3 which was keep her full fibre and add the digital voice. Then on 27th February we had an email telling us the switch over would be 11th March. I called TalkTalk on Monday 10th and said she would need an engineer to help set it up as I don't think her current phones would work and she may need an adaptor. They confirmed an engineer would call on the day...this was a lie. I have spent a total of nearly 7 hours being passed from pillar to post repeating the same thing...the last customer service person I spoke with confirmed the router she has is not compatible and they would send one via Royal Mail - 3 to 5 days. So now my 87 year old mother has no way to receive or make calls. I was offered £10 compensation which I refused. I have sent a complaint via email. I have told them I will be contacting them to discuss her contract as she is not happy with the service received.TalkTalk are not fulfilling their part of the contract so I could cancel the direct debit and end the contract early and move to BT who actually look after their customers.

[Gliwmaeden2]

Please complete your community forum profile details for Talktalk staff to identify your account, @PhilCoup968.

Go via your avatar; settings; add your Talktalk phone number or account number Personal Information. Scroll down further to find the button to SAVE CHANGES. 

Please wait for a reply from staff before posting further