digital phone terrible serevice.

[bougivalbob]

Agreed in mid January to go digital voice. Talkked to the help desk and was told an engineer will supply adapter, cables etc, but nothing. Called in Feb and told to use callback texts. They took three days to text a reply  so I called and was told wait until Feb25th. Called end feb and told to wait unti early March. Sent a message to the community asking why I had not had any adapter/cable/engineer and told by talktalk Debbie she  would look into it.  Followed up yesterday as no reply and told to contact Talktalk engineers for update. The only way to move ahead  is to hang on the phone for hours or send a community message.  You cannot e mail talk talk and go round and round the FAQ's , back to help, on to FAQ's and so on.  If It doesn't get fixed soon I will move to Lebara. bob

[Casy_duke]

Have posted my own thread.

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Casy_duke]

Same here...

My 87 year old mother had the same letter in January. I confirmed with them that she would like to switch to Option 3 which was keep her full fibre and add the digital voice. Then on 27th February we had an email telling us the switch over would be 11th March. I called TalkTalk on Monday 10th and said she would need an engineer to help set it up as I don't think her current phones would work and she may need an adaptor. They confirmed an engineer would call on the day...this was a lie. I have spent a total of nearly 7 hours being passed from pillar to post repeating the same thing...the last customer service person I spoke with confirmed the router she has is not compatible and they would send one via Royal Mail - 3 to 5 days. So now my 87 year old mother has no way to receive or make calls. I was offered £10 compensation which I refused. I have sent a complaint via email. I have told them I will be contacting them to discuss her contract as she is not happy with the service received.TalkTalk are not fulfilling their part of the contract so I could cancel the direct debit and end the contract early and move to BT who actually look after their customers...I know because I am one!

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[jenfedup]

they switched me over and there is nowhere to plug a phone in on router so now have no phone. and the chat service is USELESS>  2 1/2 hours of being told to plug it into router that doesn't have a phone plug

[Karl-TalkTalk]

Hi

Debbie has replied to your original thread via a private message.

Thanks  

Karl.