Just a bit of background, I've been a customer of this company for approx 20 year, I've even still got my old Tiscali email address. Over the years I have had a few problems, which have been sorted as I have reported them.
Recently, I have had a number of connection and speed problems, so I completed a line check. This came back with a fault so as requested I booked an appointment to have Openreach come and check this for me. The engineer was booked to call between 8am and 1pm, I waited patiently at home as requested, at the very last minute an engineer call me to ask what the problem was so he could take a look, he never visited my home and he didn't call back to advise that a repair had been completed, which I am assuming was done at the exchange?
At 14:45 I received an email to say that the fault had been fixed so I immediately completed a speed test as I was directly connected to the router, only to find that the speed was the same around 58mbs (I was previously getting 80mbs)
My next step was to start a live chat which I wished I had never started and after going through every obvious scenario, reboots, resets and lots of laborious questions as well being passed back and forth to sales who were trying to sell me an uprated package, I finally ended up getting nowhere and being in exactly the same situation.
As a result of the chats there are now several open cases on my account which have not been closed or being looked at, which means I cannot complete any further line tests to see if I still have the same issue.
What started as a simple engineer visit ended up with me wasting a full day only to find myself worse off than when I started, and I can now only assume that TalkTalk have throttled my connection to help to reduce the customer load in my area as nothing has improved.
As I am out of contract and due despicable customer service I am now actively searching for a new supplier.
I can see from some recent posts that I am not alone, and I hope that someone from TalkTalk will read this and push it back up their internal pipe with a very large stick.
Thank you for taking the time to read this and I hope you never find yourself in the same position as me.
