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FIbre Support

Get expert support with your Fibre connection.

SLOW DOWNLOAD SPEED

JCLOSSIE
Newbie
Private Message TalkTalk

2 hours ago

Message 3 of 3

I have Fibre 65 I have been checking speed tests for several days and I'm only getting half the download speed. When I tried to contact help desk I'm told "you're having problems which you are working to fix". I'm getting a bit fed up paying for a service I'm not getting. What is the problem and when will it be resolved? My contract is coming up for renewal but not sure I will.

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2 REPLIES 2

Divsec
Community Star
Private Message TalkTalk

20 minutes ago

Message 1 of 3

Hi @JCLOSSIE good advice from @fr8ys as always but an additional thought, have you tried switching off your router for 30 minutes and then restart. This can refresh things. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support. 03451720088

fr8ys
Community Star
Private Message TalkTalk

42 minutes ago

Message 2 of 3

Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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