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Engineer charges

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We take our commitment to providing you a fair and affordable service seriously. In order to offer services like engineer visits, we may need to charge you for faults that aren't caused by our network or equipment. This is normal practice and we regularly check to make sure we're in line with other broadband providers.

You can find out more about the different types of engineer visits and any potential charges below.

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We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options