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Engineer charges

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We take our commitment to providing you a fair and affordable service seriously. In order to offer services like engineer visits, we may need to charge you for faults that aren't caused by our network or equipment. This is normal practice and we regularly check to make sure we're in line with other broadband providers.

You can find out more about the different types of engineer visits and any potential charges below.

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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

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TalkTalk Correspondence Dept
PO Box 675
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088