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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Old router Huawei HG633

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine and according to my Service Status, my broadband speed to my router over the past 7 days is 55 Mbps. My broadband falls as...

ehowr by Sightseer
  • 235 Views
  • 3 replies
  • 0 like

The Internet doesn't work after 8 PM

Hi since past 1 week, the wifi doesn't work and it keeps blinking the yellow light. We are really struggling and unable to stream or use phone. We have restarted the device but it is not working. We would be very grateful if you could help us. REMOVE...

Suprea by Newbie
  • 76 Views
  • 2 replies
  • 0 like

Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Again

   

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Tmt1968 by Popular Poster
  • 195 Views
  • 5 replies
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Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by First Timer
  • 964 Views
  • 22 replies
  • 0 like

Low bandwidth makes video calls/WFH a nightmare

Hi I have reached out to TalkTalk as my internet is unstable and means I often lose video when speaking to colleagues on calls. I've gone through the bot customer service which runs the diagnostics and which tells me my internet is fine, but this was...

nim99 by First Timer
  • 187 Views
  • 2 replies
  • 0 like

Slow Speeds on Devices

Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 ...

sgohagan by Popular Poster
  • 1394 Views
  • 24 replies
  • 0 like

Need new modem

Hi over the last 2 weeks my modem keeps dropping out and losing connection randomly. The last 2 days it's been dropping out every 10 to an hour and now nothing. Trying to speak to a human is impossible the automated voice keeps telling me to check on...

Weak Wi-Fi keeps dropping

Hi - I have tried twice through online chats to resolve Wi-Fi dropping issues, buffering on tv and slow tv app loading without success. I have requested a replacement for my quite old router but have been told a Wi-Fi booster & extender will resolve ...

Jonem by First Timer
  • 354 Views
  • 9 replies
  • 0 like

Buffering

Èero/fibre fitted December. My 5 on catch up starts OK but when it goes into programme I want to watch sometimes it starts and then stops, buffering slows right down and then I can't get it to do anything. I go right out it initially starts back up b...

MummyW by First Timer
  • 189 Views
  • 2 replies
  • 0 like

Fibre35

I have fibre35.Would a faster speed help with buffering on 4k and streaming?

User1962 by First Timer
  • 300 Views
  • 6 replies
  • 0 like

Internet connection is very poor

Hello, Last few days Talk Talk connection is very poor and it keep clocking when we are using the internet. Last time they send booster which also showing red light ( poor connection) instead of Green. Can you please send your engineer to fix this is...

Minimol by First Timer
  • 184 Views
  • 3 replies
  • 0 like

Poor connection

Internet is disconnecting around once a week for 1hr+ before coming back online, download speeds also seem to be fluctuating a lot aswell. please help thanks

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

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Ssmith46 by Participant
  • 1907 Views
  • 33 replies
  • 0 like

tv video quality using 4k box

I have just received a new TalkTalk 4k tv box. When I watch UHD programmes on BBC player the occasionally picture freezes/buffers. It does not seem to occur on programmes that are not UHD. It usually lasts for about 10 seconds and happens about 5 or ...

Slow speeds

Hi, I have been with talktalk fibre 65 for many years and noticed my broadband struggling a bit with streaming/ downloading etc. In the past I could get 60mbps download but only seem to be getting around 30mbps? Also I have noticed you have my guaran...

Connection

My connection keeps tripping out / buffering .Had 3 separate technicians visits and new router.Works fine for a day and next days keeps tripping out / buffering.Can anyone help?

Gfast 150 fiber intermittent

I've noticed for the last week that my gfast 150 fiber connection keeps going down and it seems to be getting worse ,it's up and down like a yo-yo. On the open reach modem the internet light goes out but the DSL keeps going off and on. It really is i...

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TURN OFF WIFI OPTIMISATION

Hi please can you turn off WiFi optimisation please, as it doesn’t optimise anything for me! - keeps resetting my WiFi channel back to 1, the same channels as several neighbours, resulting multiple drop outs. many thanks 

Waxl360 by Chatterbox
  • 227 Views
  • 2 replies
  • 2 like

Old router?

Hi all, I have been a customer of talktalks for many years. My current router is the HG633 model.I've had issues with speed and connectivity for about 2 years but each time I speak to someone they sa there's no issue. I thought it may have been the h...

Vickytom by Popular Poster
  • 1141 Views
  • 20 replies
  • 0 like

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 696 Views
  • 6 replies
  • 0 like

Full Fibre unstable

I recently had Full Fibre installed and since then have wildly fluctuating Internet speeds this is causing video stream to TV to keep buffering so.ething I never had before.I have tried several online speed tests and they all differ wildly and speeds...