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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Turn off wifi optimisation

Hello, im after a bit of help. Could you turn off my wifi optimisation please. I've recently moved into a block of flats where the channel traffic is very high. The signals great once i manually change the channel but after a while it changes back to...

Dcs_79 by Popular Poster
  • 269 Views
  • 5 replies
  • 0 like

broadband speed

I have experienced varying broadband speeds for a while now. Currently with your speed test facility it is running at 66Mb. A few days ago it was running at 32Mb. I have unplugged and re plugged my connections in the past and nothing changed. The onl...

daiw01 by Chatterbox
  • 633 Views
  • 12 replies
  • 0 like

Replacement router request

I have owned my current router for 6 or more years. I am having some buffering issues with my TV and wondered whether a new router might resolve. How do I request a new router?

Wifi.

Hi, my Internet within the home has gotten worse over last 6 months. Speed to house is a constant 80,but within it's 18mbs.im fibre 65. Could it be the router or would an upgrade to fibre 900 be needed

4k box internet connection

The box does not recognise the ethernet connection to the router, connects to WiFi but connection is disrupted by breaks, buffering, dropouts to error codes (not a recognised error code) on i- player, ITVX. Ethernet connection via TP link looks good

Thedreem by First Timer
  • 408 Views
  • 1 replies
  • 0 like

Wi-Fi Optimisation

Hi. I realise that Wi-Fi Optimisation can't be switched off now, but it is causing me problems. Tonight for example, as would be expected on a Sunday night, all the Wi-Fi channels on the 2.4 ghz band are quite congested. Unfortunately my TV in the lo...

DLM reset required.

Hi,Can anyone on here arrange a DLM reset on my connection please?Around 6 weeks ago we started getting buffering on streaming services, disney+, Netflix, player, etc.I checked my connection speed and saw it had dropped from the 63kbps it has been fo...

Line is constantly dropping

Wifi is really poor - it keeps dropping from 15Mbps to 1Mbps and for remote work this is a real problem as I have to switch to hot-spotting on my phone. I've posted here before and it was temporarily fixed but it's now regressed again.

Router channels keeps changing due to auto optimisation

Hello when I was last on normal speed broadband I had the auto optimisation switched of due to the channels and slow speeds. This was fixed but now I've moved over to full fibre the auto optimisation back on and the channels are putting me on very ve...

Telephone master socket

Will talk talk move my master socket from dining room to my lounge, not getting very good fibre speeds,

Kizwiz by First Timer
  • 607 Views
  • 2 replies
  • 0 like

website blocked

I am reaching out to TalkTalk team regarding the critical issues encountered with your internet service. This is caused by the inability to access certain websites and install necessary software. I appreciate your support to conduct the necessary che...

Rejeesh by First Timer
  • 1150 Views
  • 9 replies
  • 0 like

Buffering

I am on fibre 35. My tv keeps buffering, mainly in the evening on catch-up tv.i am the only user of WiFi in my house.i have been toldFibre 35 is plenty for my tv. Why is this happening and how can I resolve it. Thank you

Internet Freezing

Hi, I have had issues with my internet for 2 weeks now; where when uploading or downloading data my mobile or desktop freezes (desktop 'not responding' for about a minute, with the mobile I have to turn off wifi and use my mobile data to download. Af...

Sluggish Internet Speed - Router Problem?

I have a Sagemcom TalkTalk router and currently getting about 42mb from the internet to the router which is good for where we live. However, the speed from the router to our devices has become quite sluggish. We have over 20 devices connected to the ...

JonHC1 by Conversation Starter
  • 1109 Views
  • 7 replies
  • 0 like

Slow Internet

Today my internet performance is really poor, despite Speedtest showing a good connection (140Mbps/30Mbps).Websites are talking a long time to fully load, and youtube is buffering constantly.I have a fault open (ref REP-14245430) but it has been open...

Old router Huawei HG633

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine and according to my Service Status, my broadband speed to my router over the past 7 days is 55 Mbps. My broadband falls as...

ehowr by First Timer
  • 1973 Views
  • 7 replies
  • 1 like

The Internet doesn't work after 8 PM

Hi since past 1 week, the wifi doesn't work and it keeps blinking the yellow light. We are really struggling and unable to stream or use phone. We have restarted the device but it is not working. We would be very grateful if you could help us. REMOVE...

Suprea by First Timer
  • 443 Views
  • 2 replies
  • 0 like

Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...