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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

DLM reset required.

Hi,Can anyone on here arrange a DLM reset on my connection please?Around 6 weeks ago we started getting buffering on streaming services, disney+, Netflix, player, etc.I checked my connection speed and saw it had dropped from the 63kbps it has been fo...

Line is constantly dropping

Wifi is really poor - it keeps dropping from 15Mbps to 1Mbps and for remote work this is a real problem as I have to switch to hot-spotting on my phone. I've posted here before and it was temporarily fixed but it's now regressed again.

Router channels keeps changing due to auto optimisation

Hello when I was last on normal speed broadband I had the auto optimisation switched of due to the channels and slow speeds. This was fixed but now I've moved over to full fibre the auto optimisation back on and the channels are putting me on very ve...

Telephone master socket

Will talk talk move my master socket from dining room to my lounge, not getting very good fibre speeds,

Kizwiz by First Timer
  • 2 replies
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website blocked

I am reaching out to TalkTalk team regarding the critical issues encountered with your internet service. This is caused by the inability to access certain websites and install necessary software. I appreciate your support to conduct the necessary che...

Rejeesh by First Timer
  • 9 replies
  • 0 like


I am on fibre 35. My tv keeps buffering, mainly in the evening on catch-up tv.i am the only user of WiFi in my house.i have been toldFibre 35 is plenty for my tv. Why is this happening and how can I resolve it. Thank you

Internet Freezing

Hi, I have had issues with my internet for 2 weeks now; where when uploading or downloading data my mobile or desktop freezes (desktop 'not responding' for about a minute, with the mobile I have to turn off wifi and use my mobile data to download. Af...

Sluggish Internet Speed - Router Problem?

I have a Sagemcom TalkTalk router and currently getting about 42mb from the internet to the router which is good for where we live. However, the speed from the router to our devices has become quite sluggish. We have over 20 devices connected to the ...

JonHC1 by Conversation Starter
  • 7 replies
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Slow Internet

Today my internet performance is really poor, despite Speedtest showing a good connection (140Mbps/30Mbps).Websites are talking a long time to fully load, and youtube is buffering constantly.I have a fault open (ref REP-14245430) but it has been open...

Old router Huawei HG633

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine and according to my Service Status, my broadband speed to my router over the past 7 days is 55 Mbps. My broadband falls as...

ehowr by First Timer
  • 3 replies
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The Internet doesn't work after 8 PM

Hi since past 1 week, the wifi doesn't work and it keeps blinking the yellow light. We are really struggling and unable to stream or use phone. We have restarted the device but it is not working. We would be very grateful if you could help us. REMOVE...

Suprea by First Timer
  • 2 replies
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Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...



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Tmt1968 by Popular Poster
  • 5 replies
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Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by Chatterbox
  • 22 replies
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Low bandwidth makes video calls/WFH a nightmare

Hi I have reached out to TalkTalk as my internet is unstable and means I often lose video when speaking to colleagues on calls. I've gone through the bot customer service which runs the diagnostics and which tells me my internet is fine, but this was...

nim99 by First Timer
  • 2 replies
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Slow Speeds on Devices

Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 ...

sgohagan by Popular Poster
  • 24 replies
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Need new modem

Hi over the last 2 weeks my modem keeps dropping out and losing connection randomly. The last 2 days it's been dropping out every 10 to an hour and now nothing. Trying to speak to a human is impossible the automated voice keeps telling me to check on...

Weak Wi-Fi keeps dropping

Hi - I have tried twice through online chats to resolve Wi-Fi dropping issues, buffering on tv and slow tv app loading without success. I have requested a replacement for my quite old router but have been told a Wi-Fi booster & extender will resolve ...

Jonem by First Timer
  • 9 replies
  • 0 like


Èero/fibre fitted December. My 5 on catch up starts OK but when it goes into programme I want to watch sometimes it starts and then stops, buffering slows right down and then I can't get it to do anything. I go right out it initially starts back up b...

MummyW by First Timer
  • 2 replies
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I have fibre35.Would a faster speed help with buffering on 4k and streaming?

User1962 by First Timer
  • 6 replies
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Internet connection is very poor

Hello, Last few days Talk Talk connection is very poor and it keep clocking when we are using the internet. Last time they send booster which also showing red light ( poor connection) instead of Green. Can you please send your engineer to fix this is...

Minimol by First Timer
  • 3 replies
  • 0 like

Poor connection

Internet is disconnecting around once a week for 1hr+ before coming back online, download speeds also seem to be fluctuating a lot aswell. please help thanks