Get expert support with your Fibre connection.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
On Monday I reported an issue with our broadband. We are experiencing poor speeds and constant dropping out. A case was raised REP -16133791 - but we are still experiencing problems and I am unable to get updates on the status of the issue. Please ca...
Hi, I'm a Fibre 65 customer, I've been experiencing drop-outs and have been sent a new router as the tech support thought it was router related.I've plugged the new router in, new psu, new network cable but I'm still seeing drop-outs.It's not wifi re...
I cannot view any Bills. The screen stays Loading, but no further progress. It sticks forever on this page. Anyone know how to make it finish loading?Peter
Since renewing with TalkTalk in March 2025, I seem to have been plagued with problems running the TV box. It's a BT-badged Humax DTR-T4000. Most times I want to use a TV player (iPlayer, ITVX, etc.) the player shows the buffering wheel, then stops an...
My Internet connection is very poor and I'm not able to view a cinema or YouTube due to buffering. Could you please sort out my issue..Thank you..
Suggestions for poor download speed, pictures slow. BBC I player buffers so much becomes unwatchable
I have been trying to connect to my account since yesterday . All I get is the buffering circle continually.
Have 5 months left what would my final bill be likely to be?
Just a bit of background, I've been a customer of this company for approx 20 year, I've even still got my old Tiscali email address. Over the years I have had a few problems, which have been sorted as I have reported them.Recently, I have had a numbe...
Can anyone recommend a reasonably priced alternative router I can purchase to replace the Talktalk one supplied. Talktalk sent out an engineer because of a fault with phone and broadband, phone was fixed but was told router was faulty. Conne tion dro...
I am having real issues with the reliability of my TalkTalk service. I have rebooted the router, but this has not helped. Loading webpages takes an age and when trying to stream video content this is nearly impossible, as it stops and starts during p...
This might be the topic for this community. My TV has been stopping and buffering for sometime and other problems, after complaining about the TV not working properly probably because of the WIFI. I had to wait a few weeks and someone phoned me today...
Hi, ever since I upgraded to eero pro 6 I have had problems with streaming with constant buffering. I didn't have this problem with my old router on fibre 65 apart from when it became faulty and kept cutting out turning the internet off completely bu...
Hi, Happy New Year. Please forgive me if I am repeating a current known issue. I’ve been a TT customer since the year dot. I’m just out of contract on Fibre 65. Before renewing last time I had major problems that transpired to be linked to a neighbou...
We do have Sky Q, and at least 3 mobiles in use at most times,and all devices have issues with streaming either just with Facebook rubbish, and any movies, via prime, netflix etc. they seem to play ok, for a long time but start buffering towards the ...
Can someone phone me i'm 72 years of age I'm not really upto speed on gadgets l need someone to talk me through this process,it's never really been fit for purpose since we've had it installed
Hi,For over a week I have had the same continuous problem with my router, the white light stays on however my devices keep disconnecting and we have to turn the router off and on again for it to work for another short time period (this problem has be...
Hi, My connection has been stable for some time now and I'm not having any disconnects or other issues. It just seems to have become much slower than usual. I had hoped it would fix itself as it has in the past but it's been a couple of weeks. Please...
My to still buffers at 900speed
Hey guys, I am constantly getting issues with streaming (Disney+, Netflix etc). When I check my internet speed (52Mb/s) all is ok. Wifi is also all ok. The only way to fix it is to reset the power on the Openreach modem. This never used to happen. Do...
Hello, im after a bit of help. Could you turn off my wifi optimisation please. I've recently moved into a block of flats where the channel traffic is very high. The signals great once i manually change the channel but after a while it changes back to...
I have experienced varying broadband speeds for a while now. Currently with your speed test facility it is running at 66Mb. A few days ago it was running at 32Mb. I have unplugged and re plugged my connections in the past and nothing changed. The onl...
The connection seems to always cut off and on very frequently, i've tried firmware reset but doesn't fix the issue, please help thank you
I have owned my current router for 6 or more years. I am having some buffering issues with my TV and wondered whether a new router might resolve. How do I request a new router?