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FIbre Support

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Current Broadband Issues

AndyG55
Conversation Starter
Private Message

yesterday

Message 2 of 2

Hi, Happy New Year. Please forgive me if I am repeating a current known issue. I’ve been a TT customer since the year dot. I’m just out of contract on Fibre 65. Before renewing last time I had major problems that transpired to be linked to a neighbour becoming a BT Openhub customer. Keith French kindly solved our serious issues and all has been well until approx a month ago. We are currently having to reboot our router or turn off our TVs nearly everyday and our internet is buffering a lot more now. We use Amazon Fire Sticks. Can anyone help me as I’d like to renew our contract again but hesitate just now. Many thanks, Andy

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KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

Hi @AndyG55 

 

From what someone told me the other day, Amazon Fire Sticks are prone to buffering, due to constantly swapping sessions with Wow TV to get free TV. I have no way of verifying if this is true or not. However, WiFi interference can vary by the day, so I would recommend getting a fresh set of screenshots from whatever WiFi analyser you used before. Did you ever use my latest Windows recommendation of "WiFi Scanner", which I think is much better? Then PM them to me & I will look again at it for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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