Talktalk have disconnected my father's broadband without warning at midnight last night and won't reconnect.
My father is recorded against your records with special needs, mobility issues and cognitive issues. You have stated the 'system' ended his account although his contract runs up until 3rd July 2025.
He has a pacemaker device fitted against his bed which needs to upload critical data to the hospital and after 6:30 hours on the chat and telephone he's still not connected.
You stated you wanted him to type in the chat which he couldn't, you said the account was active, you then said there was a fault, you said you'd send an engineer as recognised urgent then offered a new contract for another 12 months in order to reconnect him.
He needs his existing contract honoring, connection re-enabled as a matter of urgency and an explanation why a system not person can simply end an account with no warning or considerations.
He's special needs and the after care trying to sort has been absolutely appalling. Tonight he has no internet and left vulnerable as uses so many devices to switch things on and off but more importantly upload his pacemakers readings so the hospital can ensure okay.
Disgusted in your customer service and the fact you've breached your contract with him.
