upgrading old tv box

[huw38]

Hi, I'm a nominated user for my father (Huw38). His talk talk tv box is very old and slow (I think it is a Huawei DN372T). I would like to get him a newer box but the package he is on (Fast Broadband)apparently doesn't work with the current talk talk tv box and he would have to upgrade his package to Fibre35 (even thought he is still on copper in his area the agent I spoke to said this is fine). I'm trying to find out how much of an increase to his monthly package this would be (I can't find this information on the talk talk website). I also wanted to check that if we went ahead with these upgrades and ordered the box his current setup would still work until I can get there to help him set things up. he can't do it himself and I live quite a way away and don't want him to be without tv for weeks because the broadband has been updated.

many thanks in advance for any help on these queries

Sian (Huw38's daughter)

[huw38]

thanks Karl

[Karl-TalkTalk]

Hi

He should not have to do anything when the new service is connected.

Karl.

[huw38]

thanks to everyone for their replies on getting a new box and the pricing of the differences types of broadband. would anyone happen to know on the question of whether when upgrading from fast broadband to fibre35 (as a prerequisite for getting the new tv box) my dad would have to do anything / log in again / use a different router etc as he wouldn't be able to do this and I wouldn't want him to be unable to use the new broadband service with his old box until I get there to set up the new box.

[KeithFrench]

Hi @huw38 

That TV recorder was discontinued some years back & cannot be replaced. You have two basic choices:-

1. Contact the loyalty dept on 0345 1725157 and go for the TalkTalk TV hub, which is a streaming-only box (no recording capabilities).
2. Buy a recorder yourself from the likes of Manhattan or Humax.

[Gliwmaeden2]

@huw38, the advertised prices can be found in the small print if you search "Talktalk deals for existing customers" or similar. 

So:

 

You are usually best to phone 03451 720088 or use Chat to negotiate better deals. If your father is only mid contract there may be an admin fee to pay for changing contract mid term.

You'll need to check that all current discounts for eg Anytime Calls, are continued or possibly reapplied - don't take anything for granted. Check every aspect of his agreement with the adviser.

It's the Loyalty team  / Retentions that you need to speak to. None of this can be set up by forum staff. 

[Divsec]

Hi Sian, your post has been escalated and you should hear soon. Please remember the new TV boxes don't record, they rely on assorted players, or memory sticks. I'd be amazed if the price went up and you might just be better of talking to TT on 03451720088 renewals. Keep an eye on any boosts your dad may have currently.