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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Working from home

I will shortly be working from home and my company it department need to know the following. Is it possible for you to have a single Static IP AddressThey will ask you for a usage case – it is for using a business Voice over IP Telephone for your wor...

IP problem

Sorry but I hate this community idea thing pinched from Apple. So instead of Talk Talk or Eero or whoever fixing the problems they cause I got put my head together with bunch of customers, Anyhow, can anyone tell me how to fix this so I can log into ...

Tired3 by Visitor
  • 155 Views
  • 3 replies
  • 0 like

Resolved! Cisco AnyConnect VPN issues

HiFor the last few weeks I have been u able to connect my work laptop to the network either WiFi or wired. All my other devices work, so I assumed it was the VPN, I have had it reinstalled twice and tested that it works on other private networks or t...

NathanS by Sightseer
  • 348 Views
  • 4 replies
  • 0 like

VPN Issues with Cisco AnyConnect

Hi,My company uses Cisco AnyConnect to establish a VPN connection to their network and it stopped working before Tuesday (not sure exactly when because I was on holiday). I contacted support, but the agent was unable to resolve my issue. I have a Wi-...

Unable to connect via Cisco vpn since Tuesday

I have been unable to connect to Cisco vpn for work since Tuesday, work have checked my laptop and say the problem is with talk talk not getting any help with the chat function as they say the problem is fixed I can connect via hot-spot with mobile a...

Lilac1 by Sightseer
  • 408 Views
  • 6 replies
  • 0 like

Cisco Any connect not working

I’m required to use Cisco any connect to work from home but for the past few days I’ve been unable to access the internet or my works systems. It’s really frustrating. I’ve spoken to colleagues from my IT department and they’ve undertaken numerous te...

Work VPN not working

Hello, I have been unable to connect to my work VPN since Monday 16th September. All week I have been trying various fixes with my computer and even tried a replacement computer with no success, but now seeing the other posts this week with the same ...

Leeh8 by Participant
  • 268 Views
  • 3 replies
  • 0 like

Cannot connect to work cisco anyconnect VPN since 17/09/2024

Hi.I've been unable to connect my work VPN to work at home since 17th Sept 2024.I'm at work and they have said something must have changed with my home broadband. I've tethered my mobile phone and can connect OK with that. My work IT have confirmed n...

Cisco AnyConnect not worked since the weekend

I have had the same issue as others where Cisco AnyConnect (my work VPN) stopped working over my TalkTalk broadband sometime last weekend. It works via mobile hotspot and other broadband connections so definitely a TalkTalk issue. As a result am not ...

pbpb1 by Popular Poster
  • 316 Views
  • 5 replies
  • 0 like

Resolved! Cisco AnyConnect VPN no longer working

As per multiple over posts in the past few days, I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th Cannot connect to company Cisco AnyConnect vpn - TalkTalk Help & SupportCisco anyconnect stopped...

jono3000 by Sightseer
  • 1890 Views
  • 35 replies
  • 1 like

Resolved! Cannot connect to company Cisco AnyConnect vpn

Since Tuesday 3rd September 2024 I am unable to connect to my company Cisco AnyConnect VPN. I was able to previously, last successful connection on Monday 2nd September 2024. I can connect to the VPN on other connections such as office WiFi and mobil...

kasakaa by Repeat Guest
  • 1685 Views
  • 23 replies
  • 0 like

Connecting to company VPN

I have been struggling to connect to my company VPN through my home wifi. It would appear to have stopped working about 2-3 weeks ago. TT have sent me a new router and it still doesnt work, I have read that there is a firmware update for the router t...

Supersafe - is it worth it?

Hi. Using a PC, Windows 10, antivirus with a VPN. I have been signed up to Supersafe for a while, at the reduced rate of £3 per month. But had never downloaded the Supersafe software. Then a household member needed to download software for working fr...

Perplex2 by Chat Champion
  • 295 Views
  • 2 replies
  • 0 like

VPN connections blocked on Sagemcom-FAST5364

Hello, Similar to: https://community.talktalk.co.uk/t5/Broadband/WORK-VPN-ACCESS-BLOCKED/m-p/2880459#M835894 I am no longer able to connect to my work VPN whilst on my home network, but can do so with the same devices on mobile network/other networks...

Sk13791 by First Timer
  • 446 Views
  • 5 replies
  • 0 like

No connection with active VPN

New to Talk talk today, spent all day working through SKY Q and mini boxes. Now I am unable to connect to internet with imac whilst using VPN.

growl by First Timer
  • 304 Views
  • 1 replies
  • 0 like

Throttling back Work VPN Connection?

Hi,I have an issue whereby I am being throttled back on my Work VPN connection, I work in IT (for the same company) and there are no issues our side. My fibre connection is stable at 65/70mbps but the VPN connection fluctuating between 0.5mbps - 20mb...

VPN

#vpn nightmare please someone help I've been working from home for 5 years no problems - suddenly talk talk are telling me I can no longer use my VPN as it's messing my internet up it's vital I'm able to work from home as I'm disabled I don't underst...

Smudge91 by First Timer
  • 463 Views
  • 3 replies
  • 0 like

ZScaler VPN being throttled

Hello, My work computer uses a VPN to connect to company resources - ZScaler 4.3.0.161 This is being restricted when connecting via my TalkTalk router - I have disabled the anti-scamming setting as advised by support but this has not helped and I get...

Port Forwarding issues with 1194

Hello,I am currently using the Talk Talk Hub with Fiber 65 package. I have been linking the modem/router to another route from LAN (Hub) port to WAN (third party router) port. I am attempting to forward port 1194 so that I can use a VPN service I hav...

CANT CONNECT TO VPN

hi, i have seen several other similar posts with the same issue. i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as t...

VPN keeps disconnecting PPP server error

As of a few days ago I'm getting kicked off within 5 seconds of connecting to my work VPN. IT guy at work says it's an ISP issue. I've tried rebooting the router(s) with no effect. I wonder if this has anything to do with what a TalkTalk rep said to ...