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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....


hi, i have seen several other similar posts with the same issue. i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as t...

VPN keeps disconnecting PPP server error

As of a few days ago I'm getting kicked off within 5 seconds of connecting to my work VPN. IT guy at work says it's an ISP issue. I've tried rebooting the router(s) with no effect. I wonder if this has anything to do with what a TalkTalk rep said to ...

Disabling/opt-out of CGNAT and/or requesting a static IP ?

Please see these posts on Reddit and the LTT forums for some more context. Reddit post 1, Reddit post 2, LTT forum post.These have a lot more context, and especially in the comments there is a lot more info as the posts developed. Here are some usefu...

NordVPN problems

Hi I'm oddly unable to use the NordVPN add-in on Chrome, nor oddly am I able to access the NordVPN website. I've checked and there's no issue with NordVPN itself. Is anyone able to help? I can see others have experienced this but there's no help been...

VPN being blocked

Hi My work VPN is being blocked. I have tried the troubleshooting advice and also discussed with work IT department, so far nothing has worked. I have seen other discussions where there has been an update sent to the router. Could someone help with t...

CJones1 by First Timer
  • 2 replies
  • 0 like

Work VPN connection

My work VPN has stopped working since switching to Fibre plan. How can I sort it urgently please help!!!

Roopa by First Timer
  • 2 replies
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Win VPN not connecting

I have recently been issued with a new laptop that uses a Windows VPN mechanism, and this laptop is unable to connect to the VPN, giving me the error "The network connection between your computer and the VPN server could not be established because th...

Speed test who is telling the truth?

If I do a speed test using Talk Talk I get I get the speed expected, occasionally, 77mbs down load with or without my VPN connected and using ethernet, so all good. If I use Ookla or any other speed test I get 30mbs down load, with or without a VPN c...

Jer999 by Conversation Starter
  • 3 replies
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Unable to connect to VPN after new router installed.

I've just had my TalkTalk service upgraded to fibre, which came with a new router, and now I cannot connect to my work VPN. This is a VPN set-up through the Windows directly which still works elsewhere, just not at home on my new router. My router sa...

Can't access VPN

I can't access my work VPN on my home wifi. It works fine on the office wifi so it must be down to TalkTalk. I am trying to access it through Windows. I need this done as quickly as possible because I need to access a VPN to do my job.

No access to PPTP

I am hoping you can provide some assistance with regards to my work VPN.I am not able to get access to PPTP on our router which is causing difficulty with my employer.When we first moved over to TalkTalk from another provider I was able to gain acces...

Bear952 by Chatterbox
  • 12 replies
  • 0 like


Recently upgraded to full fibre with a new router: Router FAST 5364-3.T8Firmware Version: SG4K100136 Cannot connect to software used for work. Spent 3 hours on phone to TalkTalk being passed around with no fix offered. Is there updated firmware to fi...

Turbo68 by First Timer
  • 2 replies
  • 0 like

Has the port forwaring bug been fixed

Hi. I have a FAST5364 3.00 with firmware SG4K100136. I'm running with a non standard ip I can't create port forwarding rules. I'm getting an error 'Operation could not complete, something wrong happened' I really don't want to change the...

harrybarman by Conversation Starter
  • 18 replies
  • 0 like