Cannot connect to work cisco anyconnect VPN since 17/09/2024

[AndyBeast25]

Hi.

I've been unable to connect my work VPN to work at home since 17th Sept 2024.

I'm at work and they have said something must have changed with my home broadband. I've tethered my mobile phone and can connect OK with that. My work IT have confirmed nothing has changed with the work equipment and no other users are reporting issues.

When I try to connect the VPN, it searches but cannot find the remote access server. Then finally reports this error "Could not connect to the server. Please verify internet connectivity and server address.".

Internet is working as off the VPN I can browse as normal. Only the VPN doesn't work.

Has something changed with the Talk Talk router or broadband please? I need to be able to work from home.

Any help appreciated.

[Karl-TalkTalk]

Hi Andy,

There was a firmware update and we have seen a few customers having VPN issues, but only with the one client - Cisco Any Connect.

We have rolled back the firmware while our teams look at the settings, and have this corrected before we continue to update to the next firmware.

Karl.

[AndyBeast25]

Just out of interest Karl.

Are you at liberty to say how the problem came about?

Thanks

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[AndyBeast25]

Hi Karl.

I'm happy to report that I'm back home and connected to work now via VPN.

So looks to be fixed.

Thanks again for your prompt fix. Really appreciate it 👏

[Karl-TalkTalk]

No Problem 🙂

This small correction has worked for all so far, so no reason it should not work for you.

Karl 

[AndyBeast25]

Thank you Karl.

I'm not at home as I had to travel to work to be able to work. I'm going to return home in an hour or so.

I'll test then and let you know.

Thank you for your help

[Karl-TalkTalk]

Hi

I've made a change to your router, give this a test now and let me know.

Thanks  

Karl. 

[AndyBeast25]

Hi Karl.
I've added in my account number to my profile. Thanks for your help

Andy

[Karl-TalkTalk]

Hi

Can you add your home phone number or account number to your 'Community Profile' so I can locate your details on our system.

Thanks  

Karl.