VOIP activation

[Tommo31961]

Agreed to transfer to digital voice and received notification equipment was coming and to connect on 18/03/2025. I did this as requested. Had a dialing tone for first two days but no incoming or outgoing calls. Tried reset phone now says unregistered.

Raised query through chat and was passed to various departments agreed it was a problem with talktalk but 9 days later I still have no phone??

[Chris-TalkTalk]

I know there have been some delays with these transfers to VoIP so, so yes I would just leave it for a few days, hopefully you'll receive an update soon

Chris

[Tommo31961]

Thanks for the reply Chris, have spoken/ text multiple teams the last one said that a fresh contract would allow the service Talktalk said would go live on the 18th of March to go live. They sent me the VOIP adapter Grandstream but seem unable to connect at their end.

Just trawled through the transcript of contract renewal conversation from 27 March found a line saying back office will contact about VOIP going live in 6 to 10 days so I will twiddle my thumbs until April 7th I guess?

[Chris-TalkTalk]

Hi Tommo31961,

I'm sorry about this, it looks as though you are still on the data only service. If you contact customer services they'll be able to pass you to a dedicated team who'll be able to help. Apologies for any inconvenience

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[Tommo31961]

Thanks for the suggestion Keith unfortunately it didn't work for me. I think Talk talk have just failed to change my connection. In my package it shows an open case but no working VOIP phone line!  Just reconnected copper line its still live so obviously they haven't switched it.

[KeithFrench]

In that case, temporarily connect the Ethernet cable from the Grandstream directly to the ONT in place of the eero. Then reset the Garndstream. Wait a couple of minutes to see if it registers OK. If it does reconnect everything as it should be and you should be fine.

[Tommo31961]

Hi, its full fibre 900 on an EERO router. Spent another hour on chat with Talktalk today. The solution appears to be another new contract 

which will allow them to actually connect the phone line? It is pending so have to see if it becomes active!

[KeithFrench]

Is your router on full fibre or FTTC with copper to the house?