Cannot connect to work cisco anyconnect VPN since 17/09/2024
on 19-09-2024 10:24 AM
Message 17 of 17
Hi.
I've been unable to connect my work VPN to work at home since 17th Sept 2024.
I'm at work and they have said something must have changed with my home broadband. I've tethered my mobile phone and can connect OK with that. My work IT have confirmed nothing has changed with the work equipment and no other users are reporting issues.
When I try to connect the VPN, it searches but cannot find the remote access server. Then finally reports this error "Could not connect to the server. Please verify internet connectivity and server address.".
Internet is working as off the VPN I can browse as normal. Only the VPN doesn't work.
Has something changed with the Talk Talk router or broadband please? I need to be able to work from home.
Any help appreciated.
Andy
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16 REPLIES 16
on 16-10-2024 08:01 AM
Message 1 of 17
Hello,
Thank you. I can see that we've posted on your topic.
Thanks
Michelle
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on 14-10-2024 10:48 AM
Message 2 of 17
Done, thanks
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on 14-10-2024 10:29 AM
Message 3 of 17
Hi @bpankhurst
Please can you create a new topic here Broadband - TalkTalk Help & Support
We can then take a look at this for you.
Thanks
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on 14-10-2024 10:23 AM
Message 4 of 17
Hi, I am having exactly the same issue, please can someone assist?
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on 20-09-2024 06:46 AM
Message 5 of 17
I will take a look at your thread now.
Thanks
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on 19-09-2024 09:41 PM
Message 6 of 17
Staff will reply during the day, @Juniorhubcap, on your own thread.
Gliwmaeden2, a fellow customer.
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on 19-09-2024 09:08 PM
Message 7 of 17
I having the same issue as this since earlier this week can I get the same fix?
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on 19-09-2024 02:32 PM
Message 8 of 17
Hi Andy,
There was a firmware update and we have seen a few customers having VPN issues, but only with the one client - Cisco Any Connect.
We have rolled back the firmware while our teams look at the settings, and have this corrected before we continue to update to the next firmware.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-09-2024 01:25 PM
Message 9 of 17
Just out of interest Karl.
Are you at liberty to say how the problem came about?
Thanks
Andy
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on 19-09-2024 12:58 PM
Message 10 of 17
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-09-2024 12:51 PM
Message 11 of 17
Hi Karl.
I'm happy to report that I'm back home and connected to work now via VPN.
So looks to be fixed.
Thanks again for your prompt fix. Really appreciate it 👏
Andy
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on 19-09-2024 11:15 AM
Message 12 of 17
No Problem 🙂
This small correction has worked for all so far, so no reason it should not work for you.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-09-2024 11:12 AM
Message 13 of 17
Thank you Karl.
I'm not at home as I had to travel to work to be able to work. I'm going to return home in an hour or so.
I'll test then and let you know.
Thank you for your help
Andy
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on 19-09-2024 11:10 AM
Message 14 of 17
Hi
I've made a change to your router, give this a test now and let me know.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-09-2024 10:55 AM
Message 15 of 17
Hi Karl.
I've added in my account number to my profile. Thanks for your help
Andy
Andy
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on 19-09-2024 10:28 AM
Message 16 of 17
Hi
Can you add your home phone number or account number to your 'Community Profile' so I can locate your details on our system.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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