slow connection fibre 65

[auldjock1]

hi folks

             my broadband has been poor this last month or so I had an online chat with a friendly chap this morning, he assured me that a reset was what was required reset completed but still not quite as fast as previously delivered then I discovered speed check a rather sickly 14-18 was all I could muster my question is how to I get this resolved. I should mention that I had agreed that it could have been a dropping issue when chatting this morning but that was before I discovered speed check. thanks auldjock1 

[auldjock1]

Hi Chris i confirm 1 & 2 mobile added thanks

[Chris-TalkTalk]

OK if you'd like us to book the engineer can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Can you also please add your mobile number to your community profile

Thanks
Chris

[auldjock1]

hi Chris I would like that very much thanks

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[auldjock1]

Hi Chris no nothing 

[Chris-TalkTalk]

Hi auldjock,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[auldjock1]

hi Debbie yes sorry for delay

[Debbie-TalkTalk]

Hi @auldjock1 

Thanks for updating your Community Profile.

The line tests are detecting a potential fault towards the property. Is the router currently connected at the test socket?

[auldjock1]

Good Morning, personal information updated thanks

[Debbie-TalkTalk]

Hi @auldjock1 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you