I have FTTP and a copper landline. Why can i not run a line connection test?

[Jonc78]

My package is "FTTP" and Full Fibre 65. And I have a copper landline. 

However, if i try and run a connection test i get a message stating:

"Your property has two lines supplying your connection, a copper line and a fibre line. Our online connection test is unable to run a test on both lines at the same time.

A member of our support team should be in touch over the next couple of months to remove your copper line and transition you to a Full Fibre connection."

Note the last line,  ..."transition to full fibre" . 

Is FTTP not full fibre? What service 

am I on then? 

[ferguson]

I would have thought your own subject heading and the message you got were self-explanatory? Perhaps the bit missing is that you will switch from a copper based to a VoIP landline. 

[ferguson]

I would have thought your own subject heading and the message you got were self-explanatory? Perhaps the bit missing is that you will switch from a copper based to a VoIP landline. 

[Jonc78]

No issues. Just curious about what it would say..and I am more curious now that it says; ..." transition you to full fibre" 

I understood that i already was on full fibre. Can you confirm this?

[Karl-TalkTalk]

Hi

Why do you want to run a line test ?  Are you experiencing any issues with the service, slow speeds, noisy landline or non connecting calls etc ?

Thanks  

Karl.