Permanent Logging Fault in Router Fast-5464

[Billx]

About the 18-02-2025, the router was automatically updated from SG4K100206 to SG4K100208
Several days later, I noticed that the router transaction logging had been fully cleared.
I wondered if TalkTalk had nicely cleared it, to include my very old logging records.
It is now 04-03-2025. No new logs recorded. What the hell is going on?
It seems that TalkTalk has fully disabled the logging function or there's a major fault in SG4K100208. I assume this also applies to Router Fast-5364.

First TalkTalk disallows the manual installation of router updates.

Now TalkTalk disables the logging function.

It is important that this is investigated and reinstated very very soonish.

Bill

[Billx]

OK @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi @Billx 

This will most likely be resolved in the next firmware version. 

[Billx]

There's not much to investigate.

Just look at the whole firmware, and see where the new changes have caused problems.

Bill

[Debbie-TalkTalk]

Hi @Billx 

The issue with the router logs is still under investigation with our Devices Team and Sagemcom, there are no timescales for resolution at the moment, sorry.

[Billx]

By the way, @Debbie-TalkTalk 

A minor issue, does anyone know how to get rid of  '+ Add Products', at the bottom of each of my messages?

Thanks

Bill

[Debbie-TalkTalk]

Hi @Billx 

I will check for an update on this.

[Billx]

Thanks much, @Debbie-TalkTalk 

That does not sound very positive.

Bill

[Debbie-TalkTalk]

Hi @Billx 

Our Devices Team have raised this to Sagemcom, we are awaiting further updates.

Thanks

Debbie

[Billx]

The devices team must be very slow, when it's now the 17th March.

All they have to do is turn the logging switch back on.

This should be turned back on now.

Bill

[Billx]

Thanks, @Gliwmaeden2 

[Gliwmaeden2]

The Devices team have been working on the issue since the weekend, @Billx.