Hi. I have a full fibre install a week tomorrow 26th March. A couple of questions, which i would sooner get straight from the horses mouth, so to speak.
Will both the Router and the VOIP equipment be sent to me, before the installation.
Secondly. I do have a lot of equipment, once the Fibre is installed, am i able to change the username
and password of the new router, to match my existing one, so that i do not have to set it all up again?
Yes equipment should arrive before Installation. Sometimes delivery is tight to the date, so if you are getting concerned that it's not arrived in the next few days post ack and staff can advise further. For info mine arrived within the final week.
And yes you can change the user name and password to match your existing setup.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
