Full fibre not installed

[Clemmlambo]

My full fibre was supposed to be installed on behalf of TalkTalk by CityFibre on 14/04/2025.. No one showed up on the day and there was no communication from either. What’s going on?

[sabelo-TT]

@Clemmlambo , I am sorry for any difficulties mate however with all due respect, @Gliwmaeden2 was just trying to help clarify things for you.

Just to keep you in the loop, the order was canceled because we need permission from the Housing Association. To move forward, please reach out to them for the necessary approval. Once you have that sorted, feel free to contact our Full Fibre department at 0345 172 0074, available Monday to Friday from 9 am to 6 pm and Saturday from 9 am to 5:30 pm (we're closed on Sundays). Our dedicated team will be happy to connect you with our CityFibre team to help set up any of our CityFibre plans. 🙂 

Thanks. 
 

[Clemmlambo]

Probably, probably, probably………. If you do not know, you probably should not reply.

I will wait for the answer from TalkTalk or CityFibre.

[Gliwmaeden2]

@Clemmlambo, you can't just assume that the Housing Association would have said yes.

Cityfibre probably turned down the work if they saw that permission had not been sought.

Check out this page:

https://cityfibre.com/help-support/what-is-a-wayleave-document-and-why-have-i-received-one-from-city...

What remains to be explained is why you were not told about this at the end of March, or why there seems to be some confusion about it a whole fortnight ahead of the appointment that you thought was fixed up.

If you check your Spam folder, there may be communication about this still lurking there.

[Clemmlambo]

I’m not aware of any of this. The property is owned and managed by the Guinness Partnership Housing Association and I’m sure they would not object to this installation.

C Mlambo

[Karl-TalkTalk]

Hi

Notes from the end of March show that the order was cancelled due to the managing Agent of the property not giving permission for install work to progress, and asking you speak to them to obtain permission etc.  Are you aware of this ?

Karl.

[Gliwmaeden2]

@Clemmlambo, please complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; in Personal Information, add your Talktalk phone number or account number. SAVE CHANGES.

Staff will respond during the day [Monday to Friday].