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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Openreach incompetence

On the 13 February 2025 I signed up for the full fibre upgrade and was given an installation date of 4th March 2025. At the end of February, Openreach engineers visited my property and told me that some ground work would be required which would be do...

activexp by Popular Poster
  • 37 Views
  • 2 replies
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Return old router

Just had fibre 150 installed and i have noticed that the new router doesn't transmit as far as the old router did now ive been asked to send back the old router, but i want to keep it and send back the new one.

Alan1954 by First Timer
  • 87 Views
  • 2 replies
  • 0 like

Cancelling boost

I’m paying £16 per month for unlimited UK calls. I don’t want need or use this but when I go to ‘manage add ins’ to remove it as it claims I can do anytime it’s not there to deselect!

how to view website logs on my network

How can I view the internet sites that people on my home network are visiting. I am looking for the log files for the network. I have accessed my router via the IP address but see no option to view activity logs. Can anyone advise? thanks

JasonE by First Timer
  • 118 Views
  • 2 replies
  • 0 like

About to make complaint to Ofcom

Despite nearly 2 days spent on the phone to the retentions department after being missold data package, it was supposed to be remedied by talktalk setting up a new package to replace the one provided. This was meant to go live on the 28th of April an...

Talktalk plus account

I have full fibre 900 (and it works great!)I have downloaded the talktalk plus app on my mobile but when I login it says I am not a talktalk plus customer Any help?

gkouro by First Timer
  • 252 Views
  • 6 replies
  • 0 like

Attempted To Cancel Order & Switch - Hasn't Been Actioned

Hi  I attempted to cancel my order and switch last week via TalkTalk live chat, but it still hasn't been cancelled and I'm due to go live with TalkTalk on Thursday from Sky. However, I want to stay with Sky. Sky can't stop the switch and TalkTalk ar...

Anonymous by Not applicable
  • 145 Views
  • 3 replies
  • 0 like

How to consistently and easily access Community?

I cannot find a way to easily access the Community. I logged onto MyAccount and found the only way to get to Community was to select help and then keep selecting "Something Else", Eventually got to a option to go to Community. Once there sometimes I ...

hughg1 by First Timer
  • 473 Views
  • 11 replies
  • 0 like

Full fibre not installed

My full fibre was supposed to be installed on behalf of TalkTalk by CityFibre on 14/04/2025.. No one showed up on the day and there was no communication from either. What’s going on?

Escalation of Poor Service Issue

Dear CEO, I very appreciate that you're probably an exceptionally busy person, but I need to make you aware of certain failings within your company that need addressing, if you don't wish to lose more customers. I've used TalkTalk Broadband for a num...

Moving House

I am moving house on 19th April 2025. How do I get TalkTalk to move the service to the new house? This Web Page https://myaccount.talktalk.co.uk/homemover/brochure gives this error We're unable to progress with your home move requestImportant noticeU...

Disconnecting broadband

I’m moving house and I want to take the service to the new house. Do I disconnect just the broadband or I have to take the smaller device mounted to the wall ?

Afeez by First Timer
  • 362 Views
  • 10 replies
  • 0 like

Sagemcom router blinking orange

Hey,My router seems to have suddenly stopped working. It has a slow blinking orange light, followed by a much quicker blinking orange light. It seems to repeat this cycle. I have unplugged at the socket for 30 seconds and plugged back in, and held do...

Full fibre upgrade from gfast

I just rang TT to get a price to upgrade to full fibre, but was told as I'm still in contract, I would have to pay a cancellation fee , is this a new thing. When I've upgraded before I just have to start a new contract. My account option is to upgrad...

Terrick by Whizz Kid
  • 365 Views
  • 7 replies
  • 0 like

Resolved! may have to leave

hi guys. looks like i may need to leave talktalk as my landlord has issued me with a section 21 notice which means i have to vacate the property by 6th may 2025. i have nowhere to go up to now except a friends sofa. as i have 16 months left on my ful...

can my parents add a landline to there full fibre account

Hi My parents have had a talk talk full fibre for a coup[le of months now with no problems until last week. My dad was in hospital for a couple of days and my mum lost her mobile. which normally this would not be a problem but now they do not have a ...

Pieman1 by First Timer
  • 173 Views
  • 1 replies
  • 0 like

Log in problems

When I try log in to Community and enter access code I get message "Your email address has not been recognised".I have tried customer support but all they could suggest was I wait 24 hours and clear my cache/cookies. That didn't work.I am only able t...

spaarks11 by Conversation Starter
  • 741 Views
  • 14 replies
  • 0 like

Phone not registered on Grandstream

I have followed all the set up instructions, internet works but the phone light on the Grandstream (DVA) is off. How do I know whether TalkTalk has activated this service (because my copper line is still working).

Elisa24 by First Timer
  • 571 Views
  • 10 replies
  • 0 like

Unable to connect to some websites

Hi, I am having trouble connecting to some websites this morning: poelab.comgithub.io Using TalkTalk I get: This site can’t be reachedpoelab.com took too long to respond.Try:Checking the connectionChecking the proxy and the firewallERR_CONNECTION_TIM...

AdeleaSN by First Timer
  • 1744 Views
  • 23 replies
  • 1 like