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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Full Fibre 900 & existing phone number

I am currently a TalkTalk customer and so have a phone number with TalkTalk, if i change my plan to a Full Fibre 900 Plan, what happens to my Phone number?

john09cw by Super Duper Contributor
  • 153 Views
  • 4 replies
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Poor compared to Shell

I got migrated across to talk talk when shell broadband was bought by Octopus. With Shell despite the bad press they got, the service I received was really good on full fibre 100. Never dropped, no buffing great. Err so much has changed since Talk ta...

Returns bag not received

I've cancelled my services with a cancellation date of 11 September but still have not received a returns bag to either my new address or my old address. How do I get a returns bag so I'm not fined?

Haddi by Sightseer
  • 206 Views
  • 5 replies
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Got to love talktalk after 15 year I thinking of going.

For the past few months at about 8.30 pm on wards my broadband would so down every day.I did everything they ask. Router there routing not using my.Same issueThen then test the line and found an chat show the booked a open reach engineer but they sen...

andrewJ by Conversation Starter
  • 311 Views
  • 4 replies
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Replying to messages on threads

I posted about an issue I am having with my Eero Router & Wi-Fi. I had a very helpful response but there was no where to sent a reply to that. I keep having to send private messages. Even then I cannot see anywhere to reply, so I just have to keep ge...

Community Log In

Hi, I’ve just set up MyAccount and went through the process of linking it to my community account. So far so good. the problem I’m having though is actually logging into the Community. I can’t log in directly - is that how it’s supposed to work? If l...

Vonney1 by Repeat Guest
  • 900 Views
  • 16 replies
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Installation

Based on my move out date (moving out to new address with continuing Talktalk services) i informed to Talktalk about it well in advance and i got a move out date of 1st OCT 2024, Later recived a text from service engineer team (City fiber) it mention...

Jokers

Wow..never in my life have I experienced quite such a terrible customer service set up...ive been with talktalk for many many year,you know the old cliche ,'it never used to be like this 'it's true there was a time when you could ring them up and you...

Robbo7 by First Timer
  • 146 Views
  • 1 replies
  • 1 like

No updates on install date.

Hi,I signed up for an upgrade to Fibre150 almost a month ago. At that time I was provided with an install date of PM today (19th). Earlier this week I contacted support via web chat who acknowledged an issue. I was advised " The upgrade request you p...

Full fibre

Hello, I'm really hoping someone can help me as after numerous calls & online chats, I'm no further forward. I placed an order for full fibre broadband on 3rd September, received the welcome email on 6th. I then decided that I didn't want to continue...

lxg824 by Visitor
  • 187 Views
  • 1 replies
  • 0 like

I need a returns bag for two routers

Hi, I cancelled my contract last month and was told I would receive returns bags for my routers / equipment, which I have to return by 20th Sept and if I didn’t I would have to pay £50, but I haven’t received anything to return the goods with yet, pl...

City fibre - talktalk confusion

I have been getting txts from talktalk. like thisHi its talktalk we're upgrading your home to full fibre 150 with digital voice free of charge - it carries on saying our partner city fibre will arrive at a certain date. Been ongoing for a couple of w...

Marvel by Whizz Kid
  • 267 Views
  • 3 replies
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Renewal price differs from email

I received an email from talk talk as my fibre 900 contract expires next month. The email says I can renew for £45 per month for another 24 months, however when I go online to do this the price is £54 per month. Has anyone else had this issue?

DHA_UK by Team Player
  • 183 Views
  • 2 replies
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Reward Card

My old package us finishing. I have been offered exactly the same service at fixed price. But it is classed as a new package. I notice online new packages come with a £50 reward card. I was not offered one. Do I call again and point this out?

Fibre Installation Questions

I'm considering moving to full fibre when my current contract expires in a couple of weeks. I've seen the video about fibre installation and I am concerned that as the landline comes underground a trench will need to be dug to get the fibre to the ho...

AndyUK by Whizz Kid
  • 412 Views
  • 8 replies
  • 0 like

Help from an OCE requested

Apologies for posting in here but a thread of mine started in 'Home Phone' Community section, somehow seems to have got removed from the attention of OCE's since last week. Subject is 'Telephone Settings issues since upgrade to Full Fibre'. Issues ha...

aa2000 by Enlightened One
  • 316 Views
  • 5 replies
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Physical Cable vibration rumbling through the house

Hi All,I appreciate that this is less of a technical issue and more an installation but wanted to get some advice. We've had FTTP for about 6 months but when the installers connected us to the pole they didn't use the closest (tree in the way they sa...

chrhel by Popular Poster
  • 406 Views
  • 7 replies
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Package Upgrade Equipment early delivery

I just upgraded my broadband package which is due to go live on the 11th Sept. For this I have a new router and zero pro wireless setup just delivered. Can I set up this equipment while on my old 65mb connection and run the current speed through the ...