We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
I am coming from shell broadband 200mb full fibre as they were taken over by TalkTalk, after receiving a nice email stating:-"We’ve moved you on to our Fibre 500 Data Only package, 200Mb/s to 500Mb/s, at no extra cost to you, as our packages are slig...
I am currently a TalkTalk customer and so have a phone number with TalkTalk, if i change my plan to a Full Fibre 900 Plan, what happens to my Phone number?
I got migrated across to talk talk when shell broadband was bought by Octopus. With Shell despite the bad press they got, the service I received was really good on full fibre 100. Never dropped, no buffing great. Err so much has changed since Talk ta...
Got moved across from Shell, Was told I'd be moved from a 200 to a 500 package at no extra cost,because TalkTalk don't have a 200 package. Got an email to say the speed bump has been delayed and won't be in place until September. Waited, nothing happ...
I've cancelled my services with a cancellation date of 11 September but still have not received a returns bag to either my new address or my old address. How do I get a returns bag so I'm not fined?
So I've had a rough time trying to just get my contract renewed and the service actually started. Finally thought that hurdle was over, despite an ongoing complaint about the 'customer loyalty team', the service I signed a contract for was started 2 ...
For the past few months at about 8.30 pm on wards my broadband would so down every day.I did everything they ask. Router there routing not using my.Same issueThen then test the line and found an chat show the booked a open reach engineer but they sen...
I posted about an issue I am having with my Eero Router & Wi-Fi. I had a very helpful response but there was no where to sent a reply to that. I keep having to send private messages. Even then I cannot see anywhere to reply, so I just have to keep ge...
Hi, I’ve just set up MyAccount and went through the process of linking it to my community account. So far so good. the problem I’m having though is actually logging into the Community. I can’t log in directly - is that how it’s supposed to work? If l...
Based on my move out date (moving out to new address with continuing Talktalk services) i informed to Talktalk about it well in advance and i got a move out date of 1st OCT 2024, Later recived a text from service engineer team (City fiber) it mention...
Wow..never in my life have I experienced quite such a terrible customer service set up...ive been with talktalk for many many year,you know the old cliche ,'it never used to be like this 'it's true there was a time when you could ring them up and you...
Hi,I signed up for an upgrade to Fibre150 almost a month ago. At that time I was provided with an install date of PM today (19th). Earlier this week I contacted support via web chat who acknowledged an issue. I was advised " The upgrade request you p...
Land line not working had full fiber fitted and land line has not worked since
Since our move to Full Fibre in January, our home phone registers a Missed Call every 30 minutes, at 29 minutes and 59 minutes past every hour. The phone does not ring (luckily) and no-one is calling us, but we have to delete all these 48 non-calls f...
Hello, I'm really hoping someone can help me as after numerous calls & online chats, I'm no further forward. I placed an order for full fibre broadband on 3rd September, received the welcome email on 6th. I then decided that I didn't want to continue...
I am on my knees praying that somebody can help me. Been with TalkTalk 15 years always had fibre 65 broadband and a copper connection for my phone line. We are home workers so need WiFi and kids need WiFi for their schoolwork. Out of the blue yesterd...
Hi, I cancelled my contract last month and was told I would receive returns bags for my routers / equipment, which I have to return by 20th Sept and if I didn’t I would have to pay £50, but I haven’t received anything to return the goods with yet, pl...
I have been getting txts from talktalk. like thisHi its talktalk we're upgrading your home to full fibre 150 with digital voice free of charge - it carries on saying our partner city fibre will arrive at a certain date. Been ongoing for a couple of w...
I received an email from talk talk as my fibre 900 contract expires next month. The email says I can renew for £45 per month for another 24 months, however when I go online to do this the price is £54 per month. Has anyone else had this issue?
My old package us finishing. I have been offered exactly the same service at fixed price. But it is classed as a new package. I notice online new packages come with a £50 reward card. I was not offered one. Do I call again and point this out?
I was told I would be compensated from the lost of service when the Openreach technicians worked on our building on 06 September 2024 Friday, but until now I haven't heard from TalkTalk.
I'm considering moving to full fibre when my current contract expires in a couple of weeks. I've seen the video about fibre installation and I am concerned that as the landline comes underground a trench will need to be dug to get the fibre to the ho...
Apologies for posting in here but a thread of mine started in 'Home Phone' Community section, somehow seems to have got removed from the attention of OCE's since last week. Subject is 'Telephone Settings issues since upgrade to Full Fibre'. Issues ha...
Hi All,I appreciate that this is less of a technical issue and more an installation but wanted to get some advice. We've had FTTP for about 6 months but when the installers connected us to the pole they didn't use the closest (tree in the way they sa...
I just upgraded my broadband package which is due to go live on the 11th Sept. For this I have a new router and zero pro wireless setup just delivered. Can I set up this equipment while on my old 65mb connection and run the current speed through the ...