We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
I have the latest Eero software, I have the latest AXS app and Chrome/Edge/DuckDuckGo web applications, with NO VPN in use.When I try to access the AXS website or app I get blocked due to suspicious activity. It doesn't even add the IP address to the...
I have just had the upgrade to full fibre and would like some help with the digital voice app.Is it still viable, read elsewhere it was being phased out.If viable how do I get access to it as I need a PIN. Thanks
I haven't received the return pack to send the Router! It has been months! I have received an email saying I haven't send it yet but how can I send it if I haven't received any return pack?!!Help please
Hi, I wanted to use my Chromecast 3rd gen with my projector. I did factory reset, run setup through Google Home app, all was good and connecting until setup finished. I see that Chromecast is connected to WiFi in eero app, but I can't connect to it t...
Hi .l have Fibre 150 and talk talk TV but have noticed l have the netgem 4k box but would prefer the new streaming box with Google that has replaced it. I do not like the netgem box as it is sluggish and the controller does not work very well .Can l ...
Hello, When should I expect to see an area in My Account to track an upgrade order's progress? Thanks,Grant
I have recently had a hell of a time with talk talk since they switched me to full fiber 25th October I have had no Internet or phone line which is now thought the hub I have been on technical support chat alot of times and they don't help what's so ...
For a communications company, lack of communication is very annoying. You send me an email stating "The third option available for you is to move onto a new, matching Fibre 150 Data Only contract for £28.00 per month for another 24 months, with this ...
@Karl-TalkTalk Please unlock my original thread.I need to make an additional small comment. Bill
Hello My contract ended with you yesterday and I have joined Virgin Media. I am now trying to contact Talk Talk to end any further billing to assist with porting my landline number, but every time I ring you it says you are closed. How do I endure my...
Now, Ferguson has confirmed that he didn't do it. So I apologise to him for the implied accusation. The thread is only a few threads below this one, dated 30-08-2024 And, here is a repeat of my last comment in that thread:---The original issue remain...
What the hell is going on? (This is regarding a locked thread, the 4th down in the Full Fibre category.) Bill
So i had a issue with my line, and talking to talktalk i went for an upgrade to full fiber, but this is missed sold to me. as it does not give the LAN port needs. when trying to sort it out i was racially abused and my wife was abused as well. when t...
I completed an upgrade request to upgrade from Fibre 35 to Fibre 900 with Digital Voice on 28/10/24 with the engineer appointment being scheduled for 12/11/24 but as of today (08/11/24), I have yet to receive any further communication by email. Shoul...
when we go to fibre will we still have a tv box for recording programs
I had an email on 9th October saying you would be upgrading me to full fibre and you would be in touch soon. Today (8th) I had a text message from Cityfibre saying they were coming to install fibre but my email address was wrong and asking me to chec...
Cityfibre has recently gone live to my address. On the talktalk postcode checker it shows 900mb Full fibre is available.I am out of contract and there are cheaper packages available with other suppliers so I contacted talk talk to see what the best p...
Help please to contact
Hi, I have closed my mother's account and wondering how I send the router back.
Like lots of others, I have had notification of an upgrade to full fibre that I do not want (I said no last year too, which appears to have been forgotten). How can I get written confirmation that no one from City Fibre will turn up at my door (which...
I checked on the Talk Talk website to see if a full fibre upgrade was available for me as an existing customer. According to the website checker, it is available. However, when I log into my account, I do not have the option to upgrade. If I do not l...
Due to errors with my account I ended up with 3 x spare eero6 units What can I do with them, how can I raise a Return to TalkTalk?
Upgraded to full fibre 900 from 150 today is my go live day to swap over but still waiting…?
Hello, I'm another case where talktalk and cityfibre are trying to force me to upgrade to full fibre 150. I've recently had texts and emails about a free of charge upgrade which is "part of a wider, digital broadband switchover across the UK." They s...
Hi, For the third time in the last couple of years I'm getting texts and an email from TalkTalk /City Fibre telling me an appointment has been booked to install Full Fibre Broadband with Digital Voice. As usual I get a choice of confirming the appoin...