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Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Migrated from Shell to Fibre 150 but speed unchanged

I received an email yesterday saying "Migration Successful, Speed Boost on us - We’ve upgraded the speed of your broadband from 100Mb/s to 150Mb/s at no extra cost to you, as our packages are slightly different."Yet my speeds are unchanged from what ...

Jon_B1 by Sightseer
  • 326 Views
  • 15 replies
  • 0 like

Resolved! Upgrading to Full Fibre 150

It's been a while since i've been on the community, and it feels good to be back. This is just a general post. I've been on Full Fibre 65 with my old landline package also attached since the free upgrade to the CityFibre network a couple of years ago...

an1sa_k by Problem Solver
  • 559 Views
  • 19 replies
  • 3 like

eero 6 router rubbish

I decided to "upgrade" to the fibre 150 service from the fibre 65 i was on.Since powering up the eero 6 hub the connection to my ring cameras is ABYSMAL !I was getting FULL connection on my old speed but this so called faster more stable service hard...

Mally4 by Conversation Starter
  • 923 Views
  • 23 replies
  • 1 like

Eero 6 running high channel on 5ghz

I'm wondering if anyone could help me please? I've recently upgraded to fibre 150 and I received an eero 6 and the channel which it operates on is 155 when on 5ghz which is too high for my desktop PC's wireless network adapter to pick up and also my ...

Fibre 250 below minimum speed

HiNew fibre 250 went live today and it's nowhere near the speeds indicated in my contract (280-300Mbps, Minimum of 200). As of right now, I'm getting just over 180Mbps. I've just upgraded from 150 where I was getting 151Mbps. Considering the extra mo...

Contact support services at the weekend

Hello. I upgraded to full fibre 900 but I'm still getting my old fibre 65 speeds and it says my old router is connected, which it's not, I have the eero one plugged in. I tried phoning TalkTalk but they cut me off at 7pm with the issue unresolved. Is...

Culchi by Newbie
  • 176 Views
  • 2 replies
  • 0 like

Live chat log retreival

Spoke with live chat yesterday, issues regarding lower speed than guaranteed minimum and home phone not ringing to alert for calls ever since fibre 500 install. Requested copy of chat, assured would be sent to email. It hasn't been sent so far. Is th...

Fibre Upgrade has worsened my connection

Ever since I had accepted a seemingly great free offer to switch to to a "Better and faster" service known as "Fibre" my internet has had intermittent disconnects for up to an hour at a time constantly, Is there a way I can go back to what I was prev...

RJRiker by First Timer
  • 220 Views
  • 2 replies
  • 0 like

Need a new router

Hi, My internet keeps going down for 3-10 minutes many times a day, and have had engineers come round that have a look and they always say it is the router but nothing is being done. I have been trying to get in contact through the chat but nothing. ...

Download speed regularly decreased from 516 Mbps to 94 Mbps

HelloI am on a 500Mbps package however I noticed in the last few months that my speed at the modem is automatically reduced to 94 every couple of week or so. I see this on the Eero app and when running a speed test the low speed is confirmed.To remed...

davox by Team Player
  • 665 Views
  • 15 replies
  • 0 like

Speed loss and dropouts

Hi, can anyone help? i always get a consistent speed of 150mbps and i have done for years until the last few days that is. My speed has now dropped to between 40 and 60 and i'm getting intermittent wi fi dropouts. Any help would be appreciated. Thank...

Fibre65 package

At the moment I am on the "Fibre65 package" at45mbs on the normal cable. In a week or two the new fast fibre cable will be connected to my home., when that happens will my speed go up to the approx 65mbs, as generally advertised. ?MikeS86

MikeS86 by Team Player
  • 205 Views
  • 3 replies
  • 0 like

Broadband loading speed

Just recently my broadband has got very slow on the get go, once its connected there's not a problem, but if it hasn't been used for a while, it's like it has gone to sleep and takes some time to wake itself up when I open the browser. I'm sitting th...

Cody+ by First Timer
  • 186 Views
  • 2 replies
  • 0 like

Eero 6 5ghz router channels

Hello, I have a Eero 6 router with Full Fibre 150 and the router is only using Channel 155 for the 5GHz band. Most of my devices in my home 5Ghz devices are not compatible with that high channel and it is causing congestion on the 2.4ghz channel, res...

ste2610 by Participant
  • 757 Views
  • 15 replies
  • 0 like

Eero 6 PRO on 500 Mbs data line not delivering right speed yet

Great response from TalkTalk sales. I negotiated the deal I needed - 500 data plus VOIP on transferred phone number and disconnection of FTTC line.The Eero 6 PRO arrived this morning and setup was supremely easy.BUT.... Speed test shows download only...

MrJFW by Popular Poster
  • 222 Views
  • 2 replies
  • 0 like

WIFI channels keep changing full fibre very slow speeds

Hello I had the auto optimisation switched of originally for the standard broadband it made a big difference allowing me to choose the channels. So 3 months ago I upgraded to full fibre 2.4ghz and 5g we use and the speeds and connections have gone wo...

Upgrade to full fibre 900 rejected 5 times

I have ended up trying to upgrade to full fibre 900 data only 5 times with 5 different go live dates between February and May this year, after questioning and getting passed around the various departments within talktalk, i was informed that the orde...

Phil63 by First Timer
  • 207 Views
  • 1 replies
  • 0 like

Full fibre 500 plus VOIP deal

I have TWO lines - copper and fibre. I want to take advantage of the 500 MB plus VOIP offer from TalkTalk but hit a problem with the sales agent.I have 65MB broadband plus landline on COPPERI have data only on FIBREI want to migrate to Full Fibre 500...

MrJFW by Popular Poster
  • 620 Views
  • 9 replies
  • 0 like

My download is under 100M instead of 150M

Hello, Ref: REP-14320515 For the past month my download has been under 100M, instead of 150M or there abouts. I ticket was raised last week and I was told some tests and work will be carried out. I have not heard back and my connectivity is still the...

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Shajna by Chatterbox
  • 509 Views
  • 9 replies
  • 0 like

Devices not connecting to 5ghz band

HiNew customer just completed 10days stabilisation and having problems with devices being kicked of the 5ghz band all onto 2.4ghz and nothing making a difference except factory reset. However this is temporary sometimes it be OK from a few hours to 2...

Resolved! eero boxes and poor coverage upstairs

Hello, I went live with full fibre early New Year 2024 and am really pleased with it. I initially had 1 eero but due to poor connectivity I was sent another eero. This one improved things a lot and coverage is now good and initially I was going to le...

Retired-2 by Popular Poster
  • 1695 Views
  • 22 replies
  • 2 like

TT's SPEED TEST again

TalkTalk's SPEED TEST has reverted to its previous iteration-1.This is under 'Connection in my home'>'Run a speed test' which brings you to 'https://support.talktalk.co.uk/speed-to-router'. This results in the following:The 2 speeds are correct, whic...

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Billx by Super Duper Contributor
  • 1127 Views
  • 15 replies
  • 0 like