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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Full Fibre 500 upgrade from 150 still not active

Hi, My new contract to Fibre 500 was supposed to have started yesterday 28th Jan. After 4 phone (3 Hrs) calls to various TalkTalk call centres throughout the planet I'm still none of the wiser. It doesn't help that the language barrier seems to make ...

Modelman by Chat Champion
  • 326 Views
  • 6 replies
  • 0 like

eero 6 using wrong channel

The 5GHz band of my eero 6s have suddenly started using channel 122. This is above the channel range supported by the Wi-Fi adapter in my PC (RTL8821CE) and now I can only use the 2.4GHz band, which is very slow. I understand that there is a patch fo...

silvergirl by Super Duper Contributor
  • 302 Views
  • 6 replies
  • 2 like

Speed into Router

Have run TT Speed Test, after the results it shows "speed to your router" mine just says "no data available" - How do I get it to display speed to Router - I'm sure I've seen this in the past but every attempt this week gives "no data"Have tried logg...

D_ave by Popular Poster
  • 259 Views
  • 4 replies
  • 0 like

No speed difference from 500Mb to 900Mb service

Hi, I've just updated my 500 service to the 900 service and there is no noticeable speed difference in my connection at all. I've received the email from TT announcing my 900 service as live but nothing has changed.Just completed a speed test using O...

Speed not 900

Hi, I'm on the fibre 900 package but I've never been able to get speeds above 500. I was previously on fibre 500 but the upgrade does not seem to have had any effect.

very low connection speed

My cable was installed last week for full fibre and so far, the speeds I am getting are between 20 and 30 mbps. Initially I used my old router, but I was then sent an eero, which is slightly slower than the old one. I was on the phone to the technica...

Villip by First Timer
  • 960 Views
  • 23 replies
  • 0 like

900 to 1600mbps and renewals

I’m almost out of contract having been with TalkTalk for 12 months. Which has been issue free and I’ve been pretty happy. I’m getting direct mails fromcompetitors about going from 900 to 1600mbps. My renewal for the next period has jumped over £10 a ...

Fibre availability

My neighbours either side have full fibre but openreach say it is not available for my house despite all 3 houses sharing the same telegraph pole. *removed for security*

Full Fibre 150 drastic drop in speed

Being having massive issues with our Wi-Fi speed these past two weeks, connection problems, drop-outs etc. Eero app getting around 16-19mbps when it should be 150ish.Not happy that I’m paying for such a slow connection when it was working fine. Contr...

ChrisW6 by Popular Poster
  • 399 Views
  • 9 replies
  • 0 like

Eero pro 6

Well try as I might, I just could not get used to the limitations with these routers. Yes, I know they are designed for basic easy set but they do lack features that you need. Never understood why they setup on 192.168.4.* for a start. Had to reset t...

Full Fibre 900 plus, only getting 98 mbps

service, 900 plus, was getting 900-950 mbps,lately internet been laggy, discord calls dropping and so on, tested speed, between 80 and 95 mbps down, 98 up. but varies.Restarted fiber portRestarted Eero hubsRan speed checks, health checks (eero app an...

Constant 100% Packet Loss

Hello, i have raised this with talktalk support numberous times via live chat and through the phone line, all line and speed tests showed excellent condition and no issues. I have an 2 x Eero Pro 6 routers, one upstairs in my house, one downstairs. I...

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Resolved! eero booster

I read a thread earlier on the subject of boosters but didn't want to hijack that thread so i have opened my own. Are boosters free, discounted or full price i ask as my son is a gamer and his bedroom is furthest away from the router he says its been...

Upgrading to Data 900 and no speed improvement at all!

Hi I l’ve upgraded from Fibre 75 to Data 900 and my speed stayed the same! After 3 visits from the CityFibre engineer and changing the fibre from the cabinet to my house, because the light was a bit off there was no change. The next day he was booked...

Fibre 150 no or little reception upstairs

I have fibre 150 with eero 6 mesh router. Ever since they installed it I have little or no reception upstairs. It's very bad. Can this be fixed with a extender. If so how much are they and how do I get one

Eero booster request

I’ve put in multiple requests on live chat for an additional eero/booster for my home due to lack of wifi range, both times I was told they had been ordered for me but still no sign of them after 6 working days of waiting each time.

Refusing to respond

Well, it has started!!! Eero pro6 refusing to reboot from app, refusing to talk with app, unable to turn off thread, refusing to do speed test. Router has been manually rebooted, turned off for a few minutes and still no response. App has been stoppe...

Full Fibre upgrade half the speed it should be

got my full fibre connection last wednesday Talktalk forgot to send me a eroo router and cut off my internet 1 hourt after the engeneer left, now i just got my eroo router on monday and connected following all the instructions correctly i am getting ...

Full Fibre 150 Slow Upstairs

I recently switched from fibre 35 to full fibre 150. It works perfectly downstairs but the speed upstairs is quite slow, and seems to disconnect and reconnect to devices in my back bedroom. I didn't have this issue when I had fibre 35, the connection...

FrankB1 by Team Player
  • 229 Views
  • 1 replies
  • 0 like

Eero wan ip error

I’ve had no internet since the 22nd October. The ont is all green lights, eero won’t connect to the internet and comes with a wan/ip error. multiple hours daily on the live chat. One city fibre engineer who never showed up but apparently fixed the is...