Full Fibre 500 upgrade from 150 still not active

[Modelman]

Hi, My new contract to Fibre 500 was supposed to have started yesterday 28th Jan. After 4 phone (3 Hrs) calls to various TalkTalk call centres throughout the planet I'm still none of the wiser. It doesn't help that the language barrier seems to make it harder for them to understand the points I'm making and I struggle to understand them, so nothing gets sorted. 

To cut a long story short, I've been sent no upgrade equipment and my internet is still running at the old Fibre 150 speeds. To top it off TalkTalk have also changed my billing dates to 23rd Jan, when it should be at least the 28th to the 30th of each month. I'm starting to wish I hadn't bothered upgrading, and gone with one of the multitude of suppliers now available that offer similar or better deals. 

Any help would be much appreciated.

Many thanks in advance.

[Modelman]

Many thanks Keith, I will wait for a reply.

[KeithFrench]

Just wait for a forum response.

[Modelman]

Thanks Keith,

Unfortunately I did miss a 0800 9555544 call earlier while driving however I'm not sure if it was TalkTalk as the number wouldn't connect when re-dialling. The 0345 1720088 was the number I spent 3 hours yesterday trying to sort the contract and Fibre 500 activation issues. Unfortunately nobody from over sea's seems to be able to take action and get the new contract sorted and active. The UK call centres in Manchester were helpful, on the rare occasion I could connect with them however said they couldn't deal with this issue directly. 

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.