They may have a different ISP, and not TalkTalk.
Different ISPs have different partners often in the same areas.
Sometimes fibre is exclusively available to one ISP at the start of it being available, sometimes for financial reasons in the infrastructure.
It will come eventually, and offers will be shown within My Account.
Another factor can sometimes be the availability, or non availability of VOIP. Have you tried both with and without a phone in my account?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
