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Full fibre install - no router received

Mrsmagoo
Conversation Starter
Private Message TalkTalk
Message 3 of 3

Hi

there have been changes to my install day. Openreach are coming Friday morning to get the internal install done. 
I have just realised I have not received my new router, can’t see any orders in my account to track. 
as talk talk is my provider, am I right to assume that openreach wont bring it with them? 
thanks 

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2 REPLIES 2

Mrsmagoo
Conversation Starter
Private Message TalkTalk
Message 1 of 3

Thanks for the reply. 
Is occurred to me after chat closed! Hopefully they will still be able to do the job as planned. 😀

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Sometimes it does arrive with the engineer. It's usually a very tight schedule if sent ahead - just a day or on the day.

 

But worth giving Talktalk a call, or use Chat during the day. 

 

03451 720088 opens from 9am. 

 

There's no staff support on the forum any more.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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