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Fibre availability

Peter19661
First Timer
Private Message TalkTalk

on ‎27-12-2024 06:49 PM - last edited on ‎27-12-2024 08:38 PM by

Private Message TalkTalk

Message 5 of 5

My neighbours either side have full fibre but openreach say it is not available for my house despite all 3 houses sharing the same telegraph pole. *removed for security*

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4 REPLIES 4

ferguson
Community Star
Private Message TalkTalk

on ‎27-12-2024 08:21 PM

Message 1 of 5

@Peter19661 @Anonymous 

 

It is best not to post address and location details on a public forum like this one. I am sure scammers have enough sources of information without us helping them here.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Peter19661
First Timer
Private Message TalkTalk

on ‎27-12-2024 07:14 PM

Message 2 of 5

No there's another pole at the other end of the street 

 
Anonymous
Not applicable
Staff
Private Message

on ‎27-12-2024 07:07 PM - last edited on ‎27-12-2024 08:18 PM by

Private Message

Message 3 of 5

 

 

Is this the street and pole?

 

*removed for security*

 

fr8ys
Community Star
Private Message TalkTalk

on ‎27-12-2024 07:02 PM

Message 4 of 5

They may have a different ISP, and not TalkTalk.

 

Different ISPs have different partners often in the same areas.

 

Sometimes fibre is exclusively available to one ISP at the start of it being available, sometimes for financial reasons in the infrastructure.

 

It will come eventually, and offers will be shown within My Account.

 

Another factor can sometimes be the availability, or non availability of VOIP. Have you tried both with and without a phone in my account?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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