Slow download, fast upload on Full Fibre500

[JoeRobinson]

I'm experiencing slow dowload speeds but fast upload.

Up until two days ago I had no issues. Now I'm getting between 1Mbps and 6Mbps down, but still around 70Mbps up.

The connection in the eero app is showing as ~125Mbps )a lot less than FullFibre500), but faster than I'm seeing in speed tests/downloads etc.

I've tried:

- Unplugging the router for 30s and reconnecting

- Wifi and wired connections
- Making sure the router firmware is updated
- Different devices: Macbooks, phones, Xbox, TV

- Disconnecting as many devices as I can from the router

Router model: eero pro 6

I've spoke to a service agent on live chat and we went through a few steps. They claim it's a wifi signal issue and recommended moving closer to the router or buying extra eero boosters.

I don't think it's a signal issue due to:

- A wired connection experiencing the same thing
- It doesn't matter how close I am
- I'm seeing full bars if wifi signal strength
- Nothing has changed in my setup
- Upload is still fast

Any ideas? Do I need a new router or an engineer visit?

[JoeRobinson]

The internet connection page in the eero app is showing 72Mbps connection (still slow for full fibre), but still a lot faster than i'm getting on wired or wifi.

eero app connection view

[JoeRobinson]

Unfortunatley no improvement.

Wifi speed test: 1.27Mbps down / 61.52Mbps up
Wired speed test: 10.93Mbs down / 59.12Mbps up

[Michelle-TalkTalk]

Great, thank you.

Michelle

[JoeRobinson]

 I haven't, but I'll do that now.

[Michelle-TalkTalk]

Hi Joe,

Ok thanks for trying this. Have you also tried powering down the ONT and eero for a full 30 minutes?

Michelle

[JoeRobinson]

Running the test a second time resulted in 2.66Mbps down and 70.61Mbps up, so it's a little variable.

[JoeRobinson]

Good idea, thats one thing i've not tried!

Yes tried it and still slow unfortunatley.  11Mbps down, 66Mbps up.

[Michelle-TalkTalk]

Hi Joe,

Would it be possible to run a speed test with a wired device directly at the ONT with the eero removed so we can see how the speeds compare please?

Thanks

Michelle