Full Fibre 150 and Voice package

[jppreston26jp]

I have been asked to get in touch with one of your team as the problem that I still have is still with me. My account is still reading that I'm on Fibra 35. and the speed is 45Mbps download 

29 Mbps upload. I had the full fibra fitted with  Open Reach a week ago I have been trying to get in touch with someone as I'm 92 years old I need to talk on the phone thank you. 

[Arne-TalkTalk]

Hi jppreston26jp

the order is delayed as there is a care alarm on your line so you need to speak to the full fibre team to ensure the alarm is not effected by the new Voip service. 

Do you have a nominated user who can help you?