Adding an extra Eero Pro 6

[Adenx]

Hello,

I’ve been on the Full Fibre 900 package for a couple of months now, but I’ve been experiencing very weak or no WiFi signal on the third floor of my home.

Could anyone please let me know if TalkTalk provides additional Eero Pro 6 routers to help improve coverage? 

Thank you for your help.

[Chris-TalkTalk]

No problem 🙂

[Adenx]

Thank you  @Chris-TalkTalk 

[Chris-TalkTalk]

Hi Adenx,

I can see that an additional eero has been ordered, it should be with you within the next couple of days

Chris

[Adenx]

Hi Keith

That would be absolutely great

Thank you so much again for your help!

[KeithFrench]

Hi @Adenx 

This is a straightforward case of very low signal strength, where you took the snapshot etc for me.

I will ask TalkTalk to provide an extra eero Pro 6 for you, but it may not be until after the bank holiday.

[Adenx]

Thank you for the help Keith. 

[KeithFrench]

Thanks for that @Adenx I will try & look at them tomorrow for you.,

[Adenx]

Here the zip file thank you keith. 

[KeithFrench]

Hi @Adenx 

Do not worry about interpreting the results; I will do that for you. I will send a PM to that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Adenx]

That would be great if you could help me Keith thanks. 

[Adenx]

Yes I just got off a 40 minute call with the full fibre team to then just be told I would have to wait until next Friday to get a response back from a different team 😕😕. And to answer your question I have 2 eeros pros 6 

[ferguson]

@Adenx 

I had a similar issue with Fibre 900. How many eeros do you have presently? TalkTalk will provide up to three in total, subject to an appraisal of your property. You can call as @sabelo-TT suggested. Or try live chat, that's what I did and an additional eero Pro 6 was quickly agreed and despatched. 

[Adenx]

Thanks for the replies i am not home at the moment but i will contact you guys to get this resolved. 

[KeithFrench]

Hi @Adenx 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[sabelo-TT]

A very good morning to you @Adenx, 

Thank you for reaching out! It sounds like there might be an issue with your line at home. Since you're on our Full Fibre plan, we recommend getting in touch with our Full Fibre team at 0345 172 0074. They’re available Monday to Friday from 9 am to 6 pm and Saturday from 9 am to 5:30 pm (closed on Sundays). Our dedicated team will be happy to check your line for any faults before we consider suggesting a new Eero router. 🙂 

Sabelo
 

[Divsec]

Hi @Adenx your post has been escalated answers could take a while due to holiday weekend