We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hello, two questions. If I buy a seconds talktalk eero on eBay, will it continue to work? Would seem a great way of reducing ewaste. Do talktalk sell new / refurbished euros and if so could you send me a price list? Thanks
I'm located in West Yorkshire. We've had an inconsistent connection for this past year on TalkTalk. I'm switching providers this week. About a month ago, my Eero router failed. I received a replacement. After another month of random dropped connectio...
Hi, We have full fibre with the eero 6 router, however we don't have access to the secure plus/discovery area which means we cannot change things like the ad blocker. Can this please be added to our account. Thanks
I have an eero6 for my full fibre broadband and have decided to switch my landline to VOIP. Do facilitate this I have been sent a new eero6 and a VOIP adaptor.My question is...What is the difference between my existing router and the new one. They ar...
Eero Pro has only two Ethernet ports.One is used for Internet connection and one is spare but I need more ports. I see other Service Provider has router with more ports but not on Eero. What is the solution??
Hi. I have a full fibre install a week tomorrow 26th March. A couple of questions, which i would sooner get straight from the horses mouth, so to speak. Will both the Router and the VOIP equipment be sent to me, before the installation. Secondly. I d...
Hello, I have been contacting support constantly about this and keep getting the same answer. This is already 4 months delayed and my appointment is due on the 21st, no tracking details received and every time I contact support I just get told : "res...
I upgraded to full fibre and an eero 6, and have all my devices connected except one. This is a wifi enabled cat flap which was fine on my previous router. However despite trying legacy mode, or disabling 5 ghz it can't see my network and I can't add...
Hi I have recently upgraded my broadband to full fibre 150.I'm having problems watching tv in the bedroom furthest away from the router, the picture is frequently buffering.I was wondering if an additional Eero router might solve this problem and if ...
Hi all, I am attempting to open and forward ports (51820, 80, 443) from my Eero 6 router to a device. I have set this up on the Eero app including adding IPv6 firewall rules, trialled turning IPv6 off, and confirmed my device firewall is not blocking...
From 3rd of march when my service was installed I'm getting constant issues with my package speed. ONT > eero 6 pro router showing 517Mbps on eero app Anything connected to main eero router by either wifi or cable (cat6) can't get past 300Mbps. I hav...
I am getting seriously annoyed with the TT Full Fibre connection. Over a year ago was informed that CityFibre would be installing ONT and would be switched to full fibre as a result. But ever since I’ve been stuck on a Part Fibre connection with old ...
Hello,Can TalkTalk provide eero Pro 6E or Wifi7 router with Fibre900?The current eero pro 6 is not capable of maintaining the fibre900 speed. Waste of money, if customer is paying price of Fibre900 and getting speed to Fibre500.Can someone technical ...
Trying to set up new eero 6 router. No port for landline connection. I believe I need an adapter? It is not in box?
Hi, since having eero 6 fitted, my WiFi coverage into my kitchen extension is poor due to it being furthest away from the eero 6, what is best way to improve this?
Hi there my wire is so short (90cm) from the connection box to theeero that I have it on books. Just wonder if I can buy another on amazonand what to purchase does it have to be any special type.Thanks
OK so I am using my own router connected directly to the fibre ONT. I am happy with this. I will keep the Eero because if TalkTalk wants to troubleshoot my guess is they will want me to connect the Eero directly to the ONT. However I have noted repor...
I recently had Full Fibre 900 installed and was given an eero pro 6 router to go along with it. I have found that I only recieve full signal in the room that the router is based in and the minute I exit that room my signal either becomes weak or drop...
Hi, Just been upgraded to Full Fibre 150 and got the new eero router but didn't realise it only had 2 lan ports one for input and the other for landline or talktalk box. on the old router (sagemcom fast 5464-2) it had 4 ports so I was able to connect...
I can see details on the eero site for eero pro 6 (discontinued?) and eero pro 6E. But what is eero pro 6s? Is it a special model for TalkTalk?
Hi. I have just been upgraded to full fibre 150 and been sent an Eero 6. I was told this was a fantastic router and would cover the distance to my detached garage 15 meters away from my house without issue. I have set it up and in the same room get f...
When setting up my Hive hub it says it is online on the eero app but on the Hive app it says it is offline?
I just connect my new router Amazon eero. It connects but it gets to an error of External IP i tried everything possible in terms of troubleshooting but still not connecting. Please could someone help me.
HiI've been on full fibre now for about 3 months and have recently installed an external security camera. However, this gets little to no WiFi signal.Do TalkTalk supply additional Eero Pro 6 routers so I can try to position it as close as possible to...
Hi, I was supposed to have my full fibre installed on the 15th of January but the engineer who showed up only installed the wall socket inside our flat and on the flat roof outside but didn't connect the fibre optic cable outside as it needed to be p...