We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi all, we just had full fibre installed yesterday and works like a treat! However, after chatting to the engineer, we were only able to put the router at the front of the house, so our 3rd floor and back of the house does not get coverage and there ...
Hi,I have got EERO6 and I try to connect it from one week. I spent more than 6 hours chatting with the Technical Support Team and nothing. External IP address is not found. All the time. I have connected and disconnected it and modem, made reset and ...
Straightforward Technical question here. I'm currently using a Sagemcom 5364 on Fibre 150 VOIP. There are three Cat 5 cables going into the back of the 5364 at the moment. The first is delivering the Fibre connection from the BT Openreach socket. The...
Hi, Looking for advice regarding TalkTalk resolving a complaint, but not actioning the resolutions. I raised a complaint regarding the installation location of my FTTP equipment. The engineer said that my chosen location close to my WiFi using device...
Should I connect my upgrade to 150 before going live,if so will I lose my landline connection if I doing before going live
Well try as I might, I just could not get used to the limitations with these routers. Yes, I know they are designed for basic easy set but they do lack features that you need. Never understood why they setup on 192.168.4.* for a start. Had to reset t...
service, 900 plus, was getting 900-950 mbps,lately internet been laggy, discord calls dropping and so on, tested speed, between 80 and 95 mbps down, 98 up. but varies.Restarted fiber portRestarted Eero hubsRan speed checks, health checks (eero app an...
I recently upgraded to FF150 and have installed the Eero 6 router. I have followed all the instructions for firewall and port forwarding to allow my Synology NAS to receive backups from another Synology device on a different network. To avoid any com...
To switch from EE they are charging me about 200 pounds, did anyone get help with this?
I have recently switch to TalkTalk from Utility Warehouse who both use Eero's however Eero secure is missing from my TalkTalk Eero and I have phoned 3 times and been on live chat have been bounced around to Eero support and back to TalkTalk and no on...
My fibre 65 package with Voip +TV was ending. I phoned TT to discuss my options. Based on what we discussed, I deceided to upgrade to the FF 150 Broadband with VOIP +TV. My new equipment arrived and I am not happy, only 2 ports on the eero, useless!!...
Hello, i have raised this with talktalk support numberous times via live chat and through the phone line, all line and speed tests showed excellent condition and no issues. I have an 2 x Eero Pro 6 routers, one upstairs in my house, one downstairs. I...
I read a thread earlier on the subject of boosters but didn't want to hijack that thread so i have opened my own. Are boosters free, discounted or full price i ask as my son is a gamer and his bedroom is furthest away from the router he says its been...
I had Full Fibre installed recently. It came with an eero 6 router which I installed in the same place as the previous router. The line speed and reliability seem good.However the WiFi coverage is much poorer. Some upstairs bedrooms now don't get a u...
I have a pretty-much working wifi hub2 which I would like to replace with the eero router (to see whether it fixes the internet drop-outs we are having several times a week).TalkTalk have sent me an eero router, however it won't pickup an internet co...
Hi, I have recently upgraded to fibre broadband and have the Eero 6 router. I have a poor wifi signal in some parts of the house and on the old "non-fibre" system this was helped by using a Fast 266 wifi extender. Can is use the Fast266 with my Eero ...
My FTTP was installed yesterday and its working fine, when I checked the eero app i saw 4 connected devices three i recognised and one called Commscope which i didn't does anyone here know what it is? I did search and find *removed* but still haven't...
I have had full fibre 150 for some time but when I renewed my contract TalkTalk sent me an Eero 6. it works fine but they did not add a DVA which I require for my landline. I have spent several hours on chat and requested it twice. Each time I was pr...
Hello. I left my house today and when I came back my eero pro 6 was showing a red light and was unable to connect to internet. My ONT is showing 3 green lights (Power, PON & LAN - not the LOS so no fault there) I got in contact with the chat support ...
Currently have old router hard wired into tv/dvd thro under floor ethernet cables. How does the ONT box connect into the router and can they be 20-30 feet apart?
So I have just upgraded to full fibre 500.have a couple of weeks before Installation My question Is how do I connect multiple devices Via Ethernet , From what I have seen online there Is only one Ethernet port??Will I need an Ethernet hub/switch ??th...
Hi I l’ve upgraded from Fibre 75 to Data 900 and my speed stayed the same! After 3 visits from the CityFibre engineer and changing the fibre from the cabinet to my house, because the light was a bit off there was no change. The next day he was booked...
Upgraded from full fibre 65 to ff150 VOIP .. received one eero A voip box . (Didn't know I was getting one ) . I didn't instal eero for a while as was busy on holiday and hospital appointments etc and the sagecom was working well.. I fitted the eero ...
Hi have had eero installed, it does not reach anywhere except the room it's in. I have tried to contact talktalk, they've only told me to extend my contract and incur an additional fee for another box. This doesn't seem right, or fair.
Hi, Since having full fibre installed it's in a less central location and we need an few extenders for upstairs as it keeps dropping out and my data £ is going through the roof. It's the eero y router Does talk talk provide these? Thanks