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Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Eero 6 & Deco mesh

Hi I need some advice. Due to the way our house is set up we only get good BB signal in the living room and use the TP-Link Deco Mesh system for everywhere else. Currently on fibre 60 plan that s is being upgraded to FF 150. So I need to know if my D...

Adding another eero.

I have recently upgraded to full fibre 150 and I'm really pleased with it. However, only one eero 6 router is provided and I am still using an old router upstairs as a wifi extender. It works reasonably well but, I would like to replace it with anoth...

paullus by Whizz Kid
  • 506 Views
  • 10 replies
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EERO use

I am not happy with eero as my fibre router. When full fibre was installed an eero router was part of the installation, no other option given. A mobile phone was required for the installation to be commissioned and, not owning a mobile phone, I was r...

Eero 6 WAN IP address Error

I got my eero yesterday (with a delay) then started the activation process. There was an Wan Ip address issue (as apparently many people are having here) then spent 3 hours on chat&call yesterday and 2 nore hours on phone today. They decided to send ...

Matac by First Timer
  • 777 Views
  • 20 replies
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Router Boosters request

May I order 2 x Free of charge boosters for 2 rooms with TV’s in as since Fibre installed I’m not getting full service of Netflix Prime Disney I Player etc in the other rooms bedroom kitchenthere was no problem before

Anneprit by Participant
  • 1021 Views
  • 21 replies
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Full fibre wifi dropping

The wifi connection keeps dropping when i'm in a different room from my Eero which was only installed yesterday! Any suggestions please - do I need a booster of some kind? My old (non fibre) router seemed fine. What can I do please

Eero 6 Setup with Grandstream and other devices

Hello, I recently received my new eero 6 for my Fullfibre150 package and the VoIP Grandstream. My query is regarding the setup of these and using a 5-port Switch to connect my Hive Hub and Ethernet extender. Both Technically require direct connection...

WAN IP ADDRESS FAILURE ON EERO SET UP

 Same problem as everyone else with same subject. Countless conversations on chat and some phone. Repeated diagnostics, Openreach sent to resolve, claims (texts/emails) to have resolved but same issue in the app failing at the wan ip address. Any act...

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LiamG7 by Team Player
  • 1634 Views
  • 45 replies
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No external  ip address on setup with eero pro 6

Hi Folks Same issue a few people seem to be having. My broadband went live last Wednesday (21/03/2024) router arrived last night finally but i cant get the eero pro 6 to connect at all. Have powered it off and left it for a while a few times before t...

MartyG1 by First Timer
  • 901 Views
  • 20 replies
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Can you upgrade from Eero Secure to Eero Plus?

I need access to DDNS settings which i can only get from Eero Plus on subscription apparently. Does anyone know whether I can upgrade from the Eero Secure that comes with the TalkTalk package? Thank you in advance

TheStepe by First Timer
  • 179 Views
  • 1 replies
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New fibre with eero

We recently upgraded from copper to fibre with the eero box. Its rubbish nothing upstairs will connect we have had openreach out a few times who dont know what to do. At my witts end. The signal is awful and nothing will connect to it please help.

Eero 6 cannot connect to external IP address

My service went live today and I have tried to setup the eero 6 but it cannot connect to the internet. I have reset everything several times and have gone through live chat etc but the eero cannot find the external IP address

Bird91 by First Timer
  • 548 Views
  • 14 replies
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Upgrade From Fibre 65 To Full Fibre 500 Made no Difference

I've had FF 500 installed for one week now and the speed showed erratic increases in download speed, upto 220mbs. Over the last 4 days the download speed is now, on average, 39mbs which is about the same as Fibre 65 was giving me. I was told that I w...

Fibre 150 + VOIP + Digital Voice; Works Well

Good News Story!Switched to Fibre 150 from copper some time ago. TT provided Eero router and GrandStream VOIP adapter 'free of charge'.I purchased from eBay a second router (to ensure a strong signal at the other end of the house) and an ethernet swi...

Resolved! 900mbps seems a myth.

Hi, so I have the 900mbps package. My eero pro 6 app states a speed of 900+, but any other testing will never go above 420mbps. I test it on Ookla Speedtest, Google Speedtest, Fast.com, PS5, and an Android phone. What am I doing wrong?

Waggzy by First Timer
  • 497 Views
  • 17 replies
  • 0 like

FTTP Static IP

I have multiple web servers hosted in data centres and currently use IP white listing as one of my layers of security. To achieve this I use a third party VPN provider who allocate static IPs. I'd rather not have to rely on a 3rd part to achieve this...

cr0bar by First Timer
  • 223 Views
  • 2 replies
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Eero can't connect to external IP address

I had fttp installed 30th October '23. No problems with the router supplied, fttp is great.I have recently taken out a new contract on 5th March. I was sent the eero 6 router. The eero pairs with the app on my mobile. The ethernet cable is detected, ...

jaw38 by Chatterbox
  • 477 Views
  • 9 replies
  • 0 like

Full Fibre - Digital

Hi, we went digital last autumn because it seemed that it was going to be cheaper with no set-up fees.1. Nobody asked if we had a security alarm monitored. Recently we realised the alarm was not being monitored and our security Co. said we would have...

Tennyman by Popular Poster
  • 115 Views
  • 1 replies
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TalkTalk eero pro 6 activity log

Hi Recently received my new eero from TalkTalk for my full fibre connection.from the first day I set it up the activity log always showed zero ad blocks and zero threat blocks. This is despite multiple devices being connected and used to access inter...

eero

can i use the eero with my talk talk router

Upgrade from Landline to Fibre 500 w/Eero coverage issues

Hi, 2 days ago the openreach engineer installed fibre ONT to our property (3 bed detached) and I set up the gateway Eero. This connection worked fine but the range was about 2m so couldn't get wifi in the rest of the house. I contacted TalkTalk and t...

glide98 by Chatterbox
  • 697 Views
  • 14 replies
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Pon red light - new installation.

Had full fibre installed today, internet worked for a few hours then I notice the PON light on permanent red with no internet connection I have turned off and left it but no joy please help, not great after only a few hours of working

EERO Router on Wired Home Network

I need some advice, please. I have just signed up for TT full fibre and understand I will get an EERO 6 router. However, I see that this device only has two ethernet ports. I am currently using the Talktalk hub provided for my current Fibre 65 FTTC. ...

paullus by Whizz Kid
  • 176 Views
  • 2 replies
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Eero after TT

Hi, We had Fibre 900 installed back in September 2022, as part of this we were sent 2x Eero Pro 6’s which were advertised as “Free” and back then the T&C’s stated that we would own them after contract ended. I’m aware that the T&C’s have since been c...

Webb3284 by Chatterbox
  • 1438 Views
  • 25 replies
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Eero WiFi Channels

Hi,Been reading other threads regarding the above. My EEros are using Ch155, with a control channel 153,( 5HGz) with intermittent breaks in connection. I have 3 eeros, one in living room and the other in dining room and one connected to the fibre box...

GerryMac by Philosopher
  • 443 Views
  • 16 replies
  • 0 like