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Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Eero pro 6 router replacement help

I have an Eero pro 6 from talktalk, but this is where the ONT box is, just underneath the staircase, which affects the Wireless signal. I would like to set up a modem/router (with wireless disabled) next to the ONT box and then move the Eero to the l...

dalagar by Participant
  • 2630 Views
  • 17 replies
  • 0 like

New Fibre Connection Not Working - WAN IP Issue

Hi Everything, Have read many similar posts on here but my issue is as follows...! I had CityFibre out to install my new Fibre 500 Connection this week, all went well and the ONT has 4 green lights. Unfortunately when trying to connect the Eero 6 Pro...

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Full fibre 65 and eero router compatible?

I have just switched to the full fibre 65 data only package. I go have an eero router from my previous 150 package. Can I use this eero router instead as its much more user friendly, blocks ads and great on spam.

Only getting 30mbps on 500mbps internet with Ethernet

Hi there, I used to have 73mbps internet connected to my upstairs desktop computer through TP Link Powerline Adapters (AV600) as the router is on the ground floor in the hallway and my computer is on the second floor. After upgrading to 500mbps, I us...

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EERO ROUTER DELIVERY

hi,i was sent a eero router through yodel,which should have been delivered yesterday.today i received a email,saying it was back out for delivery,and then another email,saying it had been delivered.there is no parcel anywhere around my property.i hav...

doblo by Popular Poster
  • 1542 Views
  • 14 replies
  • 0 like

4 green light on Modem no Internet Connection

Had installation (Fibre 500) Tuesday 28th, engineer promised me it would work in 45 mins or so. Tried setting up Eero router and just get error message no internet. Connected to modem via laptop with a tested cable no internet. Two long calls diagnos...

Eero 6 not playing nicely with TP link ER605

I have a home network where the LAN from the Sagecom router connected into the WAN port of the ER605 and on the LAN side of this I used the 10.10.10.2 range and everything was perfect. I upgraded to 150mb and had no choice but to accept the eero6, I ...

redpis by Participant
  • 1135 Views
  • 3 replies
  • 0 like

Resolved! Fttp No External IP

Despite City Fibre installing my £28pm fttp connection today, I still have no internet. Three phone calls to different TalkTalk representatives and I feel no closer to getting this resolved. I was promised a call back this afternoon but of course tha...

eero Pro 6E

Hi, if I replace my eero 6 with a Pro 6E from Amazon, would it still work and would I still get all the facilities of the app, such as usage, threat blocks and security scans that I have at the moment?Thanks.

ftwizard by Team Player
  • 574 Views
  • 1 replies
  • 0 like

Eero Pro 6 Delivery

Hi, I was told by an advisor on Live Chat that I was being sent another Eero Pro 6 router (as I was meant to receive two at the time as part of my package). Nothing arrived so I contacted them again and was told the order failed so they put it throug...

Rowan88 by Popular Poster
  • 351 Views
  • 1 replies
  • 0 like

Eero Wi-Fi performance

I’ve recently had FTTP installed and have the eero 6 router. I’m struggling to get Wi-Fi signal outside the room the eero is located. The Wi-Fi on my iPhone also constantly drops out and switches to 4G. I’ve still got my FTTC service active and can s...

GCD2504 by First Timer
  • 764 Views
  • 4 replies
  • 0 like

Eero – Slow speeds on iPhones

I'm getting slow download speeds on two iPhones in comparison to a laptop in the same room. I'm in an upstairs room furthest away from the Eero router downstairs, but my laptop is still achieving a speed of 125mbps, however two iPhones in the same ro...

b_rush by Chatterbox
  • 1416 Views
  • 6 replies
  • 0 like

No Internet connection

I lost my internet connection at 05.26hrs (shown on my Eero 6). My Eero connection light is RED.There are 3 lights on my ONT (Power, Broadband, Service). 4th light (Internet) not illuminated.I am with City Fibre. Fibre 65 FTTP.I have disconnected and...

WAN IP address failure on Eero set up

City fibre came and installed our fibre box this morning and left when 4 green lights came on. They connected the eero 6 and we downloaded the eero app. My phone can connect to the eero when running through set upon the app, but fails during set up a...