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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

New router not connecting

I have a new replacement TalkTalk Router and have been unable to connect. TalkTalk sent City Fibre as they said it was their fault. ONT and all cabling checked by them. The ethernet lights solid for about 40 secs but amber light continues to flash on...

jbxox by Sightseer
  • 834 Views
  • 24 replies
  • 0 like

Internet connection

Hi my internet never seems to work at my home. There’s always some sort of error. I am continually paying for something that is always faulty

No internet, flashing PON light

I’ve had no problems with my connection for about 10 months. The connection dropped this morning with a red light on my eero router. PON light was flashing. I powered both off for a good few minutes before powering them back on. Still nothing. I spok...

Trying to connect to www.screenconnect.com

We use this site for work but today i cannot access it i get the following error message This site can’t provide a secure connectiondatafile.screenconnect.com sent an invalid response. Try running Windows Network Diagnostics.ERR_SSL_PROTOCOL_ERROR

DaveR123 by First Timer
  • 305 Views
  • 4 replies
  • 0 like

How do i know when full fibre 150 goes live

Hi, i just had full fibre instal but the engineer says that there is a problem with connection.the power light is solid green, the lan light is solid green.the pon light is flashing green. the engineer says it has been reported but when does the fibr...

tdllr by Team Player
  • 2094 Views
  • 60 replies
  • 0 like

Full Fibre still not working after installation

Hello,I had my full fibre installed on the 7th August 2024. My service has never worked and TalkTalk tech support doesn’t seem to be taking it seriously. It has been escalated so many times now that I don’t know what to do.I have had city fibre over ...

Eero 6 failing on WAN IP

Hi, I have received a Eero 6 on a full fibre 150 contract. I have followed everything on the instructions and it’s failing on WAN IP. I have read other posts here and been through the ‘turn it off for 30 mins’ multiple times but to no avail. From wha...

Mcnei1j by First Timer
  • 531 Views
  • 3 replies
  • 0 like

Can't Access Digital Voice app

I've been using the TT Digital Voice app for quite a while without any issues.This week a call was diverted from the landline, but only rang on my wife's phone, not on mine.I tried to login to the app and it no longer allows me to access it. A messag...

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Eero Pro 6 can't reach the internet after installation

I have got my Full Fibre installed today 21/8/2021, there are 3 green lights on power, PON and LAN. However, when I try to setup the eero, it said your eero pro6 can't reach the internet. I have tried the to set up the second eero as gateway and trie...

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domo_jai by Chatterbox
  • 1112 Views
  • 10 replies
  • 0 like

Eero 6 WAN IP adress error - Can't reach the internet

I have noticed a few posts where folks are having issues with Eero set-up at the registration stage where it can't reach the internet due to a WAN IP adress error resulting in them spending hours on end to TT support without a resolution. I now have ...

Eero 6 set up error.jpeg WLAN settings.jpeg
Ontherun by Popular Poster
  • 1953 Views
  • 15 replies
  • 0 like

Unable to activate Now TV Sports link

When I originally signed up on a new contract I got sent my link to activate my Now TV Sports after transferring over from my previous supplier on 8th of May but the link did not work. Tried the chat response to get a new link sent but no link was se...

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Cory97 by First Timer
  • 598 Views
  • 2 replies
  • 0 like

ONT not registered/authenticated

Hi, hopefully someone, anyone can help please? Long story short, we were suppose to have full fibre 900 installed about a month ago, an engineer came and unfortunately said they could not install anything as they were not flat roof trained, as we hav...

This connection is not private

Can someone advise which setting i need to change as when trying to login to a legitimate website i keep getting error message ‘this connection is not private’ Clicking further is states the website certificate is not valid etc. I can access the abov...

pharry16 by Chatterbox
  • 2221 Views
  • 15 replies
  • 0 like

Using non-TalkTalk router

Hi all, Unfortunately it looks like it's possible that my TalkTalk router will not arrive before the installation (Yodel is showing it is "delayed, please check back". Am I still able to use my own router like in the old days? I have a fibre compatib...

briduser by Participant
  • 693 Views
  • 2 replies
  • 0 like

Pin

Hello, I'm being asked for a pin number which I have not had or asked for, anyone help, when trying to watch internet , it then asks for a default pin, so can't proceed, anyone help.

Alleged message from TalkTalk

Just received a message stating that TalkTalk will be upgrading my broadband to Full fibre, and due to inconvenience they offer £25 vouchers, anyone had this and is it a scam?

Peterb16 by First Timer
  • 536 Views
  • 1 replies
  • 0 like

New log in to this site issue

Hi YaJust noticed an issue if you're trying to log in to this site.How are you supposed to get an e mail with the log in code when the e mail server is down? This happened to me just now but only for 5 minutes.Please place this comment in the correct...

Pash02 by Enlightened One
  • 491 Views
  • 1 replies
  • 0 like

Free upgrade

I have received an email from possibly talktalk saying that we are getting a free upgrade to double broadband speed through city fibre is this genuine or a scam

Engineer didn’t show

I moved home and was transferring my account to new address. Received my new router and booked appointment to get engineer out. Engineer didn’t show and when I ring helpline the automated system wont accept my mobile because my old account has been d...

Niamh3 by First Timer
  • 753 Views
  • 2 replies
  • 0 like

Upgrade

Please can somebody confirm that 0800 458 6114 is a genuine Talk Talk number for an upgrade?

kj1974 by First Timer
  • 971 Views
  • 2 replies
  • 0 like

Red LOS light on Open Reach box

Good Evening I have no internet service and the earliest Open reach appointment is Tuesday 15th August 2023 between 8am and 1pm. I need this sorting sooner. Please can somebody help and get me an earlier appointment. The LOS light is RED. Thanks

levineg1 by Conversation Starter
  • 682 Views
  • 1 replies
  • 0 like