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Forum Posts

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Unable to activate Now TV Sports link

When I originally signed up on a new contract I got sent my link to activate my Now TV Sports after transferring over from my previous supplier on 8th of May but the link did not work. Tried the chat response to get a new link sent but no link was se...

Cory97 by First Timer
  • 2 replies
  • 0 like

ONT not registered/authenticated

Hi, hopefully someone, anyone can help please? Long story short, we were suppose to have full fibre 900 installed about a month ago, an engineer came and unfortunately said they could not install anything as they were not flat roof trained, as we hav...

This connection is not private

Can someone advise which setting i need to change as when trying to login to a legitimate website i keep getting error message ‘this connection is not private’ Clicking further is states the website certificate is not valid etc. I can access the abov...

pharry16 by First Timer
  • 15 replies
  • 0 like

Using non-TalkTalk router

Hi all, Unfortunately it looks like it's possible that my TalkTalk router will not arrive before the installation (Yodel is showing it is "delayed, please check back". Am I still able to use my own router like in the old days? I have a fibre compatib...

briduser by Participant
  • 2 replies
  • 0 like


Hello, I'm being asked for a pin number which I have not had or asked for, anyone help, when trying to watch internet , it then asks for a default pin, so can't proceed, anyone help.

Alleged message from TalkTalk

Just received a message stating that TalkTalk will be upgrading my broadband to Full fibre, and due to inconvenience they offer £25 vouchers, anyone had this and is it a scam?

Peterb16 by First Timer
  • 1 replies
  • 0 like

New log in to this site issue

Hi YaJust noticed an issue if you're trying to log in to this site.How are you supposed to get an e mail with the log in code when the e mail server is down? This happened to me just now but only for 5 minutes.Please place this comment in the correct...

Pash02 by Enlightened One
  • 1 replies
  • 0 like

Free upgrade

I have received an email from possibly talktalk saying that we are getting a free upgrade to double broadband speed through city fibre is this genuine or a scam

Engineer didn’t show

I moved home and was transferring my account to new address. Received my new router and booked appointment to get engineer out. Engineer didn’t show and when I ring helpline the automated system wont accept my mobile because my old account has been d...

Niamh3 by First Timer
  • 2 replies
  • 0 like


Please can somebody confirm that 0800 458 6114 is a genuine Talk Talk number for an upgrade?

kj1974 by First Timer
  • 2 replies
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Red LOS light on Open Reach box

Good Evening I have no internet service and the earliest Open reach appointment is Tuesday 15th August 2023 between 8am and 1pm. I need this sorting sooner. Please can somebody help and get me an earlier appointment. The LOS light is RED. Thanks

levineg1 by Conversation Starter
  • 1 replies
  • 0 like

Mailbox Access on FTTP (Cityfibre)

Hi, I have recently signed up to FTTP, however I can't find a way to setup a talktalk mailbox. I have a need to use smtp and spamhaus says this for my IP address:It is the policy of TalkTalk Communications Limited that unauthenticated email sent from...

antuk by Team Player
  • 7 replies
  • 0 like


Renegotiated my contract but this month will have been billed incorrectly (old bill price) THREE times... £9.36 was added to my account last month with my expectation that my new contract price will come into effect on the next bill. I was wrong... M...

hayden by Popular Poster
  • 7 replies
  • 0 like

Resolved! WAN IP address

So it seems there is a growing number of people with this same issue. Switched to TalkTalk Future Fibre yesterday and have had no internet connection since, perhaps the clue is in the product name and I’ll get it in the future…I digress, ONT lights l...

fttp 150 not working after 2 days.

hi, we have had fttp 150 installed and after some installation issues with the pole and 3 engineers it got installed but didn't get activated, so I phoned TT and supposed to have it activated but its not working, the green pon light is still flashing...