Eero 6 failing on WAN IP

[Mcnei1j]

Hi, I have received a Eero 6 on a full fibre 150 contract. I have followed everything on the instructions and it’s failing on WAN IP. I have read other posts here and been through the ‘turn it off for 30 mins’ multiple times but to no avail. From what I can see from the other posts on this topic it required an engineer to resolve. 

I did try and call yesterday but was told you had a system outage so no one could help me and I don’t really fancy sitting on the phone all day. Please could someone check that my account is activated and help me resolve this ASAP. 

[KeithFrench]

You are probably on the wrong profile, especially if your Full Fibre is over CityFibre cabling. I have asked one of TalkTalk's support to pick your thread up and check this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.