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Connect phone to full fibre

Paul42
First Timer
Private Message TalkTalk

on ‎24-04-2025 12:53 PM

Message 3 of 3

We had an Eero router delivered (upgrade to broadband with VoIP) which we have connected up to our recently installed fibre connection but there is no socket to transfer our existing landline. I believe we need a Grandstream adaptor but should this have been provided by Talk Talk with the router? If not, how do we proceed?

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2 REPLIES 2

kanya-TT
Support Team
Staff
Private Message

on ‎24-04-2025 02:31 PM

Message 1 of 3

Hey there, Paul. I have just checked for you, the escalation has gone through, you should be receiving your Digital Voice Adaptor it within 2-3 working days. 

 

Kanya

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KeithFrench
Community Star
Private Message TalkTalk

on ‎24-04-2025 01:16 PM

Message 2 of 3

Yes, that is what you need. I have asked one of TalkTalk's support to pick your thread up and supply you with one.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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